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*Available if sold with the device. It depends on the device you purchased. (1)
(1) The button on the top of this pen is a physical button that helps you connect it to, or extract it from, the protective case.
Back button
Home button
Recent apps
Power key/Fingerprint key
Volume Keys
Setting up
Inserting or removing the SIM/microSD card
You must insert your SIM card to make phone calls. You do not need to power off your phone before inserting or removing the SIM card as this phone supports hot swap.
Your phone only supports nano-SIM cards. Do not attempt to insert other SIM types; otherwise this may cause damage to your phone.
Charging the battery
You are advised to fully charge the battery ( ). Charging status is indicated by a percentage displayed on screen while the phone is powered off. The percentage increases as the phone is charged.
To reduce power consumption and energy waste when the battery is fully charged, disconnect your charger from the plug; switch off Wi-Fi, GPS, Bluetooth or background-running applications when not in use; reduce the backlight time, etc.
Powering on your phone
Hold down the Power key until the phone powers on, unlock your phone (Swipe, PIN, Password, Pattern, fingerprint or Face recognition) if necessary and confirm. The Home screen is displayed.
If you do not know your PIN code or forget it, contact your network operator. Be sure to keep your PIN code secure. '
Powering off your phone
Press and hold the Power key until options appear, then select Power off.
You can bring all the items (applications, shortcuts, folders and widgets) you love or use most frequently to your Home screen for quick access. Touch the Home button to switch to the Home screen.
The Home screen is provided in an extended format to allow more space for adding applications, shortcuts etc. Slide the Home screen horizontally left and right to get a complete view.
Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and hold
To enter the available options for an item, touch and hold the item. For example. Select a contact in Contacts and touch and hold it. An options list will then appear.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, and web pages. You can slide the screen horizontally too.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place two fingers on the screen surface and draw them apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to landscape by turning the phone sideways to have a better screen view.
Status bar
From the status bar, you can view both phone status and notification information.
Drag down the status bar to view notifications and drag again to enter the quick settings panel.
Touch and drag up to close it. When there are notifications, they can be accessed by touching them.
Notification panel
When there are notifications, touch and drag down the Status bar to open the Notification panel to read more detailed information.
Touch to clear all event–based notifications (other ongoing notifications will remain).
Quick settings panel
Touch and drag down from the top of the screen twice to open the Quick settings panel.
You can enable or disable functions or change modes by touching the icons.
Touch the Edit icon to customise your Quick settings panel.
Lock/Unlock your screen
To protect your phone and privacy, you can lock the screen with a pattern, PIN, password, fingerprint or face.
To create a screen unlock pattern, touch Settings > Security & biometrics > Screen lock.
To lock the phone screen
To unlock the phone screen
Press the Power key once to light up the screen, swipe up and unlock the screen with the method you have set.
Enter a password to unlock the screen
Once the screen is turned on, swipe up from any position on the screen to display the password input panel. Then enter your lock screen password.
Use pattern unlock
Draw the same pattern you have set to unlock the screen.
Use Face unlock
Use Fingerprint unlock
Personalising your Home screen
Add
You can touch and hold a folder, an application or a widget and drag the item to your preferred Home screen.
Reposition
Touch and hold an item and drag it to the desired position and then release. You can move items both on the Home screen and the Favourite tray. Hold the icon on the left or right edge of the screen to drag the item to another Home screen.
Remove
Touch and hold the item and drag it up to the top of the remove icon, and release after it turns white.
Create folders
To improve the organisation of shortcuts or applications on the Home screen and the Favourite tray, you can add them to a folder by stacking one item on top of another. To rename a folder, open it and touch the folder's title bar to input the new name.
Wallpaper customisation
Touch and hold an empty area on the Home screen, then touch Wallpaper & style to customise wallpaper.
Widgets and recently used applications
Consult widgets
Touch and hold the empty area in the Home screen, then touch Widgets to display all widgets.
Touch and hold the widget and slide it to move to your preferred screen.
Consult recently used applications
To consult recently used applications, touch the Recent apps key. Touch a thumbnail in the window to open the application.
Touch one thumbnail and slide it up to close the application, slide it right/left to switch between the applications.
Touch CLEAR ALL at the bottom of the screen to close all the running applications.
Volume adjustment
Press the Volume key to adjust the volume.
Touch the icon to adjust Media, Ring, Alarm and Notification volume.
Using the Onscreen Keyboard
Keyboard settings
Touch Settings > System > Languages & input > Virtual keyboard, touch the keyboard you want to set up and a series of settings will become available.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the onscreen keyboard orientation. You can adjust it by changing the settings (Touch Settings > Display > Auto-rotate screen).
Text editing
You can edit text which you have entered.
You can also insert new texts if preferred
Before using the camera, make sure that you remove the protective lens cover to avoid it affecting your picture quality.
Launch Camera
There are multiple ways to open the Camera app.
From the Home Screen
From the home screen, touch Camera .
From the Lock Screen
When the screen is locked, press the Power key once to light up the screen, then swipe left on the camera icon in the lower right corner to open the camera.
Using a shortcut key
Simply double-press the Power key to open the camera.
Google Lens
Google Lens is a free tool that can help you to:
To take a photo
The screen acts as the viewfinder. First, position the object or landscape in the viewfinder, touch the screen to focus if necessary. Touch to capture. The photo will be automatically saved. You can also touch and hold
to take burst shots.
To take a video
Touch VIDEO to change the camera mode to video. Touch to start video recording. Touch the left part of this icon
to take a picture during video recording.
Touch the right part of this icon to pause video recording and touch
to continue. Touch
to stop recording. The video will be automatically saved.
Further operations when viewing a photo/video you have taken
Modes and settings
Modes
Slide left or right to switch between modes.
Settings
Touch to set more options:
Making a call
To make a call, swipe up from Home screen and touch .
Enter the desired number from the dial pad and touch to place the call or select a contact from Contacts or Call logs by touching tabs, then make the call.
The number you entered can be saved to Contacts by touching Create new contact or Add to a contact.
If you make a mistake, you can delete the incorrect digits by touching .
To hang up a call, touch .
International call
To dial an international call, touch and hold to enter "+", then enter the international country prefix followed by the full phone number and touch
.
Emergency call
If your phone has network coverage, dial the emergency number and touch to make an emergency call. Depending on your network and country this could even work without a SIM card and without typing in the SIM PIN code.
Answering or rejecting a call
When you receive a call:
Calling your voicemail
Your voicemail is provided by your network to avoid missing calls. It works like an answering machine that you can consult at any time.
To access your voicemail, touch and hold .
If you receive a voicemail, appears on the Status bar. Open the Notification panel and touch New voicemail.
During a call
To adjust the volume during a call, press the Volume up/down key.
End the current call.
Touch to mute the current call. Touch this icon again to unmute the call.
Display the dial pad.
Touch to activate the speaker during the current call. Touch this icon again to deactivate the speaker.
Make another call.
Switch to video call.
Put a call on hold.
To avoid accidental operation of the touchscreen during a call, the screen will be locked automatically when you put the cellphone close to your ear; and it will be unlocked when the cellphone is taken away from your ear.
Managing multiple calls
With this phone you can handle multiple calls at the same time.
Swap calls
When you accept two calls, touch the icon to switch between two lines. The current call will be put on hold and you are able to join the other call.
Conference calls(1)
You can set up a conference call as follows.
(1) Depending on your network operator.
Call settings
Touch from the Phone screen, then touch Settings to set phone and contact settings.
Call log
You can access your call logs by touching from the Phone screen to view missed calls, outgoing calls and incoming calls.
Touch one call to view information or further operations. You can launch a new call, send a message to the contact or number, or view detailed information of the call.
To delete the call history of a selected contact or number, touch and hold the contact and choose Delete.
Contacts enables quick and easy access to the contact you want to reach.
You can view and create contacts on your phone and synchronize these with your Gmail contacts or other applications on the web or on your phone.
Consult your Contacts
To see your contacts, touch from the App drawer.
Deleted contacts will also be removed from other applications on the phone or web the next time you synchronize your phone.
Adding a contact
Touch in the contact list to create a new contact.
You are required to enter the contact's name and other contact information. By scrolling up and down the screen, you can move from one field to another.
Add to/remove from Favourites (1)
To add a contact to favourites, you can touch a contact to view details then touch to add the contact to favourites.
To remove a contact from favourites, touch on the contact details screen.
Editing your contacts
To edit contact information, touch in the contact details screen.
When finished, touch Save.
(1) Phone and Gmail contacts can be added to favourites.
Using the Quick contact panel
Touch a contact to open the Quick contact panel.
The icons available on the Quick contact panel depend on the information you have for the contact and the applications and accounts on your phone.
Sharing contacts
You can share a single contact or contacts with others by sending the contact's vCard to them via Bluetooth, Gmail, etc.
Accounts
Contacts, data or other information can be synchronized from multiple accounts, depending on the applications installed on your phone.
To add an account, touch from the contacts list and touch Add another account, or from the home screen, touch Settings > Accounts > Add account.
You are required to select the kind of account you are adding, like Google, etc.
As with any other account setup, you need to enter detailed information, like username, password, etc.
You can remove an account and all associated information from the phone. Touch the account you want to delete, touch Remove account, then confirm.
Auto-sync
On the Accounts screen, turn on Automatically sync data . When activated, all changes to information on the phone or online will be automatically synchronised with each other.
Writing a new message
You can create, edit, send and receive SMS and MMS with this phone.
To access Messages, touchfrom the App drawer.
On the message list screen, touch to write text/multimedia messages.
Sending a text message
Specific letters (accented) will also increase the size of the SMS. This may cause multiple SMS to be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations, slides and sounds to other compatible mobiles and e-mail addresses.
An SMS will be converted to MMS automatically when media files (image, video, audio, slides, etc.) are attached or subject or email addresses are added.
Manage messages
When receiving a message, will appear on the Status bar as a notification. Drag down the Status bar to open the Notification panel. Touch the new message to open and read it. You can also access the Messages application and touch the message to open it.
Messages are displayed as a conversation.
Touch a message to enter the message composing screen:
To adjust message settings, touch the round icon in the upper right and then select Messages settings.
Use Calendar to keep track of important meetings, appointments, etc.
To view the calendar and create events, open the Google apps folder from the Home screen, then touch Calendar.
Multimode view
You can display the Calendar by Schedule, Day, 3 days, Week, or Month, touch to select.
To create new events
You can add new events from any Calendar view.
To quickly create an event from the Week view screens, touch an empty spot to select a target area which will then turn into , then touch the icon to create the new event.
To delete or edit an event
To delete or edit an event, touch the event to enter its details screen. Touch to edit the event, or touch
and then Delete to delete.
Event reminder
If a reminder is set for an event, the upcoming event icon will appear on the Status bar as a notification when the reminder time arrives.
Touch and drag down the Status bar to open the notification panel, touch an event name to view the Calendar notification list. Swipe up the Status bar to exit.
Your mobile phone has a built-in clock.
To view the current time, swipe up the Home screen, then touch Clock.
Alarm
From the Clock screen, touch Alarm to enter.
Support centre
Support Centre helps you to learn more about Hot FAQs, operation instructions, troubleshooting, etc. Use it to send us your feedback.
The previous applications in this section are preinstalled on your phone. To download and install more 3rd party applications, use the Google Play Store application.
Google apps are preinstalled on your phone to improve work efficiency and help you enjoy life.
This manual briefly introduces the apps. For detailed features and user guides, refer to the related websites or the introduction provided in the apps.
You are recommended to register with a Google account to enjoy all the functions.
(1) Application availability depends on country and operator.
Gmail
As Google's web-based email service, Gmail is configured when you first set up your phone. With this application you can send and receive emails, manage emails by labels, archive emails, etc. Emails can be automatically synchronized with your Gmail account.
Maps
Google Maps offers satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning for travelling by foot, car, or public transportation. By using this application, you can find your own location, search for a place, and get suggested route planning for your trips.
Photos
Google Photos stores and backs up your photos and videos. It also automatically analyses photos and organizes them into groups, so that you can quickly find the photos you need.
Meet
Stay connected and collaborate effortlessly with the Meet menu on your smartphone. Join or schedule video meetings and group calls with ease.
YouTube
YouTube is an online video-sharing application where users can upload, view, and share videos. Available content includes video clips, TV clips, music videos, and other content such as video blogging, short original videos, and educational videos. It supports a streaming function that allows you to start watching videos almost as soon as they begin downloading from the internet.
Play Store
Serves as the official app store for the Android operating system, allowing users to browse and download applications and games. Applications are either free of charge or at a cost.
In Play Store, search for the app you need, download it and then follow the installation guide to install the app. You can also uninstall, update an app, and manage your downloads.
A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across all devices on which the browser is installed can be synchronized with your Google account.
Assistant
Long-pressing on the home button to launch the Assistant.
Files
Files displays all data stored on the phone, including both external SD card and internal storage, such as applications, media files Google Play Store, YouTube or other locations; Videos, pictures or audios you have captured; other data transferred via Bluetooth, USB cable, etc.
Find Device
Find Device helps you to find your lost device, wipe lost device data remotely, and perform a host of other security functions.
Keep Notes
Keep Notes allows you to create, manage, and access your notes effortlessly.
Capture your ideas, to-do lists, and important reminders with ease.
To go to Settings, touch from the Home screen.
You can also swipe down from the notification panel and touch .
You can connect to the internet when your phone is within range of a wireless network. Wi-Fi can be used on your phone even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
To add a Wi-Fi network
When Wi-Fi is on, you can add new Wi-Fi networks according to your preference.
To forget a Wi-Fi network
The following steps prevent automatic connection to networks which you no longer wish to use.
Bluetooth is a short-range wireless communication technology that you can use to exchange data, or connect to other Bluetooth devices for various uses.
To turn on Bluetooth
Your device name will appear on screen.
To rename your device
To pair/connect your phone with a Bluetooth device
To exchange data with another device, you need to turn Bluetooth on and pair your phone with the Bluetooth device with which you want to exchange data.
To unpair from a Bluetooth device
Go to To Settings > SIM card & mobile network > SIM 1 > Roaming Mode to enable data roaming, set your preferred network type, check the network connection you are using or create a new access point, etc.
SIM cards(1)
Touch to choose SIM 1 or SIM 2 for connecting to the network, making calls and sending SMS messages.
(1) Dual SIM only.
Aeroplane mode
Turn on Airplane mode to simultaneously disable all wireless connections including Wi-Fi, Bluetooth and more.
Hotspot & tethering
To share your phone's data connection via Wi-Fi, Bluetooth and USB, or as a mobile hotspot, go to Settings > Connections > Hotspot & tethering to activate these functions.
To rename or secure your mobile hotspot
When your mobile hotspot is activated, you can rename your phone's Wi-Fi network (SSID) and secure its Wi-Fi network.
The functions above may incur additional network charges from your network operator. Extra fees may also be charged in roaming areas.
Data usage
The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: 2G, 3G, or 4G.
If the network is not connected, you can turn on mobile data in Settings > Connections > Data usage.
Data saver
By enabling Data saver, you can reduce data usage by preventing some apps from sending or receiving data in the background.
Mobile data
If you do not need to transmit data on mobile networks, turn off Mobile data to avoid incurring significant charges for data use on local operator mobile networks, particularly if you do not have a mobile data agreement.
Data usage is measured by your phone, and your operator may count differently.
VPN
Virtual private networks (VPNs) allow you to connect to the resources inside a secured local network from outside that network. VPNs are commonly deployed by corporations, schools, and other institutions so that their users can access local network resources when not inside that network, or when connected to a wireless network.
To add a VPN
The VPN is added to the list on the VPN settings screen.
Before adding a VPN, you should set a screen lock for your phone.
To connect to/disconnect from VPN
To connect to a VPN:
To disconnect from a VPN:
To edit/delete a VPN
To edit a VPN:
To delete a VPN:
Private DNS
Touch to select private DNS mode.
NFC
Turn on to enable NFC.
The function allows data exchange when the phone touches another device.
Cast
You can use Cast to display your device's screen on your TV, and display content like TV shows, movies, photos, games, and websites from supported apps.
USB connection
With a USB cable, you can charge your device, transfer files or photos (MTP/PTP) between your phone and a computer.
To connect your phone to the computer
Before using MTP, make sure that the driver (Windows Media Player 11 or higher version) has been installed.
Printing
Touch Printing to activate Print services. You can select your Default print service.
Chromebook
You can connect your phone to a Chromebook to instantly access your phone's data on the computer.
Nearby Share
Share files with nearby devices.
Android Auto
Android Auto makes it possible to control many of the functions available in your phone via the car's centre display.
With this menu, set your home apps, choose your favourite wallpapers and theme styles, etc.
NXTPAPER Mode offers exceptional image quality with reduced glare and reflections. Choose your preferred NXTPAPER mode.
Brightness level
Adjust screen brightness manually.
Adaptive brightness
Adjust screen brightness automatically.
Darker display mode
Turn on to lower screen brightless in dark light environment.
Dark theme
Empty screen space will become black in this mode, making it easier to look at your screen or read in dim light.
Eye comfort mode
Eye comfort mode can effectively reduce blue light radiation and adjust the colour temperature to relieve eye fatigue. You can also create a custom schedule to turn it on.
Sleep
Set screen timeout.
Colour mode & temperature
Change the display gamut to vivid, natural or advanced based on content.
Refresh rate
Select the refresh rate of the screen. When a high refresh rate is set, the screen will scroll more smoothly. When you select a standard refresh rate, you can use the battery longer.
Font size
Adjust font size manually.
Auto-rotate screen
Select whether the screen rotates automatically or not.
Status bar & notch
Set the style of the status bar, select whether notification icons are folded and how the battery percentage is displayed.
Turn on the notch for full screen apps to get the best experience on the phone.
Image enhancement
Enhance image contrast automatically, sharpness and dark details.
Video enhancement
Enhance the color, contrast and depth of detail of video to bring a cinema-grade visual experience.
Game enhancement
Improve the shadow detail and enhance overall gaming graphics.
Reading mode
Optimize the screen display to make the reading experience as comfortable as physical books.
Eye comfort mode
Filter out blue light and adjust the color temperature of your display to reduce eye strain.
Darker display mode
In dark light environment, turn on darker display mode to achieve lower screen brightness.
Sunlight display mode
Increase readability under sunlight
Colour mode & temperature
With this menu, you can change display gamut based on display content like Vivid, Nature, etc.
Use the Sound settings to configure many aspects of call ringtones, music, and other audio settings.
3D Boom Sound
Touch to activate 3D surround sound, which creates an immersive sound experience.
Phone ringtone & vibrate|
Set your incoming call ringtone or opt for the phone to Vibrate when ringing.
Notification ringtone
Set the default sound for notifications.
Alarm ringtone
Set your alarm ringtone.
Live Caption
To detect speech on your device and automatically generate captions, turn this feature on by following the instructions on your device.
Do Not Disturb
If you do not want to be disturbed by your phone or information ringtones during work or rest, you can set the Do Not Disturb mode.
Swipe down the Status bar twice to access the Quick Settings panel and tap to turn on Do Not Disturb.
Headset mode
Ringtone will only be heard from headset if it is plugged in.
More sound settings
Set dial pad tones, screen locking sounds, touch sounds, etc.
In the Notifications menu, you can configure whether to block the notifications from this app, hide sensitive content, etc.
System navigation
Select your favourite navigation button layout.
Gestures
To set some gestures for convenient use, such as 3-finger screenshot, 3-finger regional screenshot.
Power key
Quick launch camera
To quickly open camera, press the power button twice. It works from any screen.
App Cloner
App Cloner will duplicate one app on your Home screen and you can enjoy both of them respectively at the same time.
Screen Recorder
Set the video resolution, sound, etc. To use Screen Recorder, Swipe down the Status bar twice to access the Quick Settings panel and tap , then drag
up to the quick settings panel, exit from edit screen and touch the new added title.
Smart Manager ensures your phone is operating in top form by automatically scanning and optimizing data usage to preserve battery levels, manage storage and protect against security threats.
Restricting auto-start apps can make the system run faster and extend battery life.
You can also do some options manually for further optimization.
Google Play Protect
Play Protect regularly checks your apps and device for harmful behaviour. You'll be notified of any security risks found.
Security update
Touch to review your system version.
Google Play system update
Touch to update Google Play system.
Find My Device
Find My Device helps you locate this device remotely. if you lose this device, it also helps you keep your data safe.
Screen lock
Select one method such as Swipe, Pattern, PIN or Password to unlock the screen.
Fingerprint
Use your Fingerprint to unlock the screen.
Access Settings > Security & biometrics > Fingerprint to activate these functions.
Face unlock
Face unlock allows you to unlock your device with your facial data. Set it according to the on-screen steps.
Ensure that you are facing the phone screen when using face recognition.
NOTE: You need to set a pattern, PIN, or password before using Face unlock.
Smart Lock
Smart Lock keeps your device unlocked when it's safe with you and locked when it detects that it's been put down.
Others
You can also set Device admin apps, SIM card lock, Encryption & credentials, Trust agents, etc.
Tap to set whether to allow an app to access your device's location. You can set to allow continual access, or only while the app is in use.
To protect your privacy, you can set an app to be allowed or forbidden access to your location, SMS, phone, etc. Also whether or not to show passwords, choose the activities and info that you want Google to save.
To protect yourself in emergency, you can set emergency information such as medical information, emergency contacts in advance. You can also use SOS or turn on location and wireless emergency alerts.
Touch to view details about the applications installed on your phone, to manage their data usage or force them to stop.
Enter Settings > Storage to check the usage of storage space and free up more when necessary.
Touch to add, remove, and manage your email and other supported accounts. You can also use these settings to control the options for how all applications send, receive and synchronize data; i.e. if this is done automatically, according to a schedule for each app, or not at all.
Touch Add account to add an account for the selected app.
In this menu you can find how much time you have spent on the phone and even on each app. You can customize the time limit for using the phone to ensure a healthy and balanced life.
In addition, parents are able to restrict their children's usage time to manage their browsing habits.
Touch to configure your Google account and service settings.
Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone.
About phone
View basic information for your phone such as model name, CPU, camera, resolution, etc.
You can also check legal information, build number, status and other specs.
System Update
If you want to update the system, touch CHECK FOR UPDATES (refer to "Making the most of your phone > FOTA upgrade").
Update Apps
Check app update information.
Languages & input
Touch to configure language settings, the on-screen keyboard, voice input settings, pointer speed, etc.
Date & time
Use Date & time settings to customize your preferences for how date and time are displayed.
Backup
Turn on to back up your phone's settings and other application data to Google servers. If you replace your phone, the settings and data you've backed up will be restored onto the new phone when you sign in with your Google account.
Reset
Touch to reset all network settings and app preferences, you won't lose your data with these settings.
If Factory data reset is selected, all data in your phone's internal storage will be erased, please back up your data before reset.
Regulatory & safety
Touch to view product information such as Product model, Manufacturer name/ address, IMEI, CU reference, Bluetooth Declaration ID, etc.
User Experience Improvement Programme
Touch to join the User Experience Improvement Programme so we can continue to improve our product design and overall user experience.
FOTA upgrade
Use the FOTA (Firmware Over The Air) upgrade to update your phone's software.
To access updates, from the app list, touch Settings > System > System Update. Turn on data connection or Wi-Fi before searching for updates.
With Wi-Fi turned on, the system is able to discover if a new firmware version is available and if so, begin to download it automatically. Once finished, a pop up dialog will give you the option of updating your phone now or later.
If Settings > System > System Update > > Update settings > Automatically update is turned off, a pop up dialog will ask if you want to download a new firmware version which the phone has discovered, or if you want to ignore it.
If you only have a mobile network connection, you will only receive a notification which will appear in the Status bar.
During FOTA downloading or updating, to avoid errors in locating the correct update packages, do not change your default storage location.
Before contacting the service centre, here are some instructions to help you troubleshoot your device:
and carry out the following checks:
My phone can't be switched on or is frozen
My phone has not responded for several minutes
My phone turns off by itself
My phone can't charge properly
My phone can't connect to a network or "No service" is displayed
My phone can't connect to the internet
Invalid SIM card
My phone can't make outgoing calls
My phone can't receive incoming calls
The caller's name/number doesn't appear when a call is received
I can't find my contacts
The sound quality of the calls is poor
I can't use the features described in the manual
When I select a number from my contacts, the number can't be dialled
I can't add a contact
My callers can't leave messages on my voicemail
I can't access my voicemail
I can't send and receive MMS
SIM card PIN locked
I can't connect my phone to my computer
I can't download new files
The phone can't be detected by others via Bluetooth
The battery drains too fast
The phone becomes warm following prolonged calls, game playing, internet surfing or running other complex applications
After a factory data reset is performed, I can't use my phone without entering Google account credentials
I forgot some passwords/codes/keys on my phone
No action after touching the touch screen
Cannot turn on camera flash mode
How to back up my device data
Platform:
OS:
Memory:
Dimensions (LxWxT):
Weight:
Display:
Network:
GPS:
Connectivity:
Camera:
Audio & Video supported formats:
Battery (1):
Expansion Slot:
Sensors:
Note: Specifications are subject to change without prior notice.
(1) The original battery has undergone rigorous safety inspections to meet qualification standards, the use of non-original batteries may be dangerous.
Standard accessories
Refer to the following resources to get more FAQ, software, and service information:
Consulting FAQ
Go to www.tcl.com/global/en/service-support-mobile/faq.html
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment Identity (IMEI) on the packaging materials. Alternatively, choose Settings > System > About phone > Status > IMEI information on the phone itself.
Obtaining warranty service
First follow the advice in this guide or go to https://www.tcl.com/global/en/mobilesupport.html. Then check hotlines and repair centre information.
For more information about limited warranty, please go to https://www.tcl.com/global/en/warranty
For information on how to use the phone, please go to tcl.com
The website will also provide you with answers to frequently asked questions.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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