Connecting Via Bluetooth; Connecting Via Wi-Fi (Wireless Network); Troubleshooting - Samsung HW-Q800A User Manual

05 USING A WIRELESS
CONNECTION

Connecting via Bluetooth

Top of the Soundbar
OR
What is the difference between BT READY and BT
PAIRING?
• BT READY : In this mode, you can reconnect any
Samsung TV or mobile device that was connected
before.
• BT PAIRING : In this mode, you can connect a new
device to the Soundbar.
(Press the PAIR button on the Soundbar remote
control or press and hold the
on the top of the Soundbar for more than 5 seconds
while the Soundbar is in "BT" mode.)
NOTE
• If asked for a PIN code when connecting a Bluetooth
device, enter <0000>.
Connecting via Wi-Fi (Wireless
Network)
• To connect a Soundbar to a mobile device via a
wireless network (Wi-Fi), the SmartThings app is
required.
1. Connect your mobile device (smartphone, tablet, etc.)
to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your
mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the
mobile device to connect the Soundbar to your Wi-Fi
network.
Connecting To Apple AirPlay 2
• With AirPlay technology, you can control your home's
audio system from your iPhone, iPad, HomePod, or
Apple TV.
• This Samsung Soundbar supports AirPlay 2 and
requires iOS 11.4 or later.

06 TROUBLESHOOTING

Before seeking assistance, check the following.
Soundbar does not turn on
• Check whether the power cord of the Soundbar is
Soundbar works erratically
• After removing the power cord, insert it again.
5 sec
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically
BT PAIRING
OR
In case the remote control does not work
• Point the remote directly at the Soundbar.
• Replace the batteries with new ones.
The Soundbar does not output any sound
• The volume of the Soundbar is too low or muted.
• When any external device (STB, Bluetooth device,
• For sound output of the TV, select Soundbar.
• Remove the cable from the Soundbar and then
(Mic On/Off) button
The Subwoofer does not output any sound
• Check whether the LED on the rear of the
In case the TV is not connected via HDMI TO TV (eARC/
ARC)
• Check whether the HDMI cable is correctly
• Connection may not be possible due to the
• HDMI-CEC may not be activated on the TV. Turn on
The Soundbar will not connect via Bluetooth
• When connecting a new device, switch to "BT
• Reconnect it after removing the Bluetooth
ENG - 5
correctly inserted into the outlet.
turns off after a certain period of time. Turn on the
power.
Adjust the volume.
mobile device, etc.) is connected, adjust the volume
of the external device.
(Samsung TV: Home ( ) → Settings (
→ Sound Output → Select Soundbar)
reconnect it.
Subwoofer lights in blue. Reconnect it when the
blue LED blinks or the red LED lights.
connected to the ARC terminal.
connected external device (set-top box, game
console, etc.). Directly connect the Soundbar.
the CEC on the TV menu. (Samsung TV: Home (
→ Settings ( ) → General → External Device
Manager → Anynet+ (HDMI-CEC) ON)
PAIRING" for connection. (Press the PAIR button
on the remote control or press the
button on the body for at least 5 seconds.)
speaker list on the device to connect. (Samsung
TV: Home ( ) → Settings (
Output → Bluetooth Speaker List)
) → Sound
)
(Mic On/Off)
) → Sound → Sound