Samsung HW-Q990B - 11.1.4 ch. Wireless Dolby ATMOS Soundbar Manual

Samsung HW-Q990B - 11.1.4 ch. Wireless Dolby ATMOS Soundbar Manual

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Samsung HW-Q990B - 11.1.4 ch. Wireless Dolby ATMOS Soundbar Manual

PRODUCT OVERVIEW

Top Panel of the Soundbar

Top Panel of the Soundbar

1 (Multi Function) Button
In standby mode, press the (Multi Function) button to turn on the Soundbar. Press the (Multi Function) button to change the input source.
2 (Mic On/Off) Button
POWER Press the button to turn the microphone on or off. When the microphone is off, the LED indicator will light red.

Bottom Panel of the Soundbar

Bottom Panel of the Soundbar

1 DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
2 SERVICE
Connect a USB storage device to upgrade the product's software.
3 HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
4 HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.
5 POWER
Connect the Soundbar's AC power cable.

CONNECTING THE SOUNDBAR

Connecting the power and units

Connecting the power and units

  • The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer, surround speakers.

Using the Surround speaker mode

An optimal surround sound may be delivered depending on the position of the rear speaker.
For more information, refer to the speaker section of the Full manual.

Auto EQ

AUTO EQ technology uses the subwoofer's built-in microphone to measure the frequency response and calibrate the BASS performance.

USING A WIRED CONNECTION

HDMI Cable HDMI Cable
Optical Cable (not supplied) Optical Cable (not supplied)

Connecting using an HDMI Cable
Connecting using an HDMI Cable
(External Device (HDMI 1 or HDMI 2) / TV ARC/eARC)

Connecting using an Optical Cable (D.IN)
Connecting using an Optical Cable (D.IN)

NOTE

  • When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the "D.IN" mode. The screen displays "D.IN" and "TV ARC/ eARC" in sequence, and TV sound is played.
  • The recommended cable is High Speed HDMI Cable with Ethernet.
  • When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function

For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, "TV+Soundbar" appears under the Sound Output menu of the TV. (The message above differs with the TV model.)

  • TV menu example: TV + [AV] Soundbar series name (HDMI/Wi-Fi)

NOTE

  • It can operate according to the Codec supported by TV.
  • This function is supported only when the HDMI Cable or Optical Cable (not supplied) or Wi-Fi is connected.
  • The message displayed may differ with the TV model.
  • Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
  • This function is available in some Samsung TVs and some Soundbar models.

Using the Spacefit sound

Provides optimized sound quality by analyzing the listening spaces.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

Connecting via Bluetooth

What is the difference between BT READY and BT PAIRING?

  • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
  • BT PAIRING : In this mode, you can connect a new device to the Soundbar.
    (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in "BT" mode.)

NOTE

  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)

  • To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
  1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
  2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
  3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

  • Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected

  1. Turn off the Soundbar main.
  2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
    When does not connect automatically - Step 1
  3. Press the Up button on the remote control for 5 seconds.
    When does not connect automatically - Step 2
  4. Check if the LINK LED is solid blue (connection complete).
    • The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer, surround speakers.

Soundbar works erratically.

  • After removing the power cord, insert it again.
  • Try again after initialising the product.
  • If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

Remote control does not work

  • Point the remote directly at the soundbar.
  • Replace the batteries with new ones.

The Soundbar indicator turns solid red.

  • The microphone is turned off. Turn on the microphone.

Sound is not output from the soundbar.

  • The volume of the Soundbar is too low or muted. Adjust the volume.
  • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
  • For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
  • Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the rear speakers.

  • Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC)

  • Check whether the HDMI cable is correctly connected to the ARC terminal.
  • Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
  • HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home () → Menu → Settings ( ) → All Settings () Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

  • When connecting a new device, switch to "BT PAIRING" for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
  • Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth.

  • Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
  • If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
  • If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

  • Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
  • The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV.

  • When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

SPECIFICATIONS AND GUIDE

Model Name
HW-Q990B
Weight Dimensions (W x H x D)
7.7 kg 1232.0 x 69.5 x 138.0 mm
Operating Temperature Range Operating Humidity Range
+5°C to +35°C 10% ~ 75 %
AMPLIFIER Rated Output power
(18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD
Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
PS-WB99B
Weight Dimensions (W x H x D)
11.7 kg 220.0 x 413.0 x 410.0 mm
AMPLIFIER Rated Output power
200 W
Surround Speaker Name
PS-RB99B (LEFT/RIGHT)
Weight Dimensions (W x H x D)
3.4 kg 129.5 x 201.3 x 140.4 mm
AMPLIFIER Rated Output power
210 W

NOTE

  • Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
  • Weight and dimensions are approximate.


The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.

Bluetooth Port deactivation method
Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Samsung HW-Q990B - 11.1.4 ch. Wireless Dolby ATMOS Soundbar Manual

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