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Chapter 5
5.5
Returning a damaged
module
70
• If the module must be returned to the factory for service, request a Return
Authorization (RA) from Helix Technology.
• Do not return products without first obtaining an RA.
When returning equipment to Helix Technology, if possible, use the
original packaging. Otherwise, contact your shipper or Helix Technology
for safe packaging guidelines. Use conductive or static dissipative
envelopes to store or ship static sensitive devices or printed circuit boards.
Helix Technology will supply return packaging materials at no charge upon
request. Shipping damage on returned products as a result of inadequate
packaging is the customer's responsibility.
Photocopy the service form, fill it out, and return it with the module. A
module that is returned without a service form will be sent back to the
customer at the customer's expense.
Before you return the module, obtain an RA number by phoning Helix
Technology Customer Service at 1–303–652–4400 or 1–800–776–6543
within the U.S.A. or by emailing custserv@helixtechnology.com.
Convectron
®
ATM Vacuum Gauge Module Instruction Manual
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