Troubleshooting And Error Messages; Troubleshooting - Pinell North User Manual

Pinell north

Troubleshooting and error messages

Troubleshooting

Problem
Cannot connect to
network
Cannot connect to
Internet
Cannot play particular
Internet radio station
28
Cause
Network down
Router restricts access
to listed MAC
addresses
Insufficient Wi-Fi signal
strength
Unknown encryption
method
Unusual network
configuration
Firewall preventing
access
Internet connection down
Firewall preventing
access
Station not broadcasting,
overloaded or insufficient
bandwidth.
Station broadcasting
using unknown codec.
Link out of date.
Solutions
Check that network is working between a
computer and the router
Obtain the Pinell north MAC address from
MENU > Main Menu > System settings >
Network > View settings and add to router
list.
Check distance to router; see if a computer
can connect to the network in this location
Change encryption method on router.
Pinell north supports WEP, WPA and
WPA2
Setup network manually through MENU >
Main Menu > System settings > Network
> Manual settings
Check the following ports are open on the
router: UDP and TCP ports 80 and 123;
DNS port 53.
Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-
Microsoft firewalls may require configuration
for UPnP.
Check that Internet is working for a
computer connected to the same network
Check the following ports are open: UDP
and TCP ports 80 and 123; DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Try other stations; try listening on computer
via Internet radio portal website; try later.