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Chapter 5
Troubleshooting
Diagnosing the Problem
Troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then
apply likely solutions until the problem is fixed.
The information you need to diagnose and solve most common problems is provided by the printer's
control panel, or by printing a self-test. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout problem not related to print quality,
or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this
chapter.
To solve a problem, you may need to cancel printing.
Printing Your Printer's Current Settings
It is also useful to know your printer's current setting status, especially the printer mode that your
printer is operating in to identify the problem.
Follow these steps to enter the printer default setting mode to print the printer's current default
settings:
Note:
❏ Prepare an A4 size sheet of paper before entering the default setting mode.
❏ You need to load a new sheet of paper each time the printer ejects a printed sheet from the front
slot.
❏ Always close the printer cover before printing. The printer does not print when the printer cover is
open.
1. Turn off the printer.
Caution:
!
Whenever you turn off the printer, wait at least five seconds before turning it back on;
otherwise you may damage the printer.
PLQ-35
User's Guide
Troubleshooting
44
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