Epson PLQ-30 User Manual
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Epson PLQ-30 User Manual

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User's Guide
NPD5346-00 EN

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Summary of Contents for Epson PLQ-30

  • Page 1 User’s Guide NPD5346-00 EN...

  • Page 2: Copyrights And Trademarks

    Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

  • Page 3: Operating System Versions

    PLQ-30/PLQ-30M User’s Guide Operating System Versions In this manual, the following abbreviations are used. Windows refers to Microsoft Windows 8, 7, Vista, XP, and 2000. ❏ Windows 8 refers to Windows 8, Windows 8 Pro, Windows 8 Enterprise, and Windows 8.1.

  • Page 4: Table Of Contents

    Accessing EPSON Status Monitor 3........
  • Page 5 Uninstalling the Printer Software............47 Uninstalling the printer driver and EPSON Status Monitor 3......47 Chapter 3 Control Panel Using the Control Panel.
  • Page 6 Genuine Epson ribbon cartridge........
  • Page 7 PLQ-30/PLQ-30M User’s Guide Standards and Approvals............. . . 130 Safety approvals.

  • Page 8: Getting To Know Your Printer

    Features ® Your EPSON PLQ-30/PLQ-30M 24-pin flat bed dot matrix printer provides high-quality printing and superior performance in a compact design. Its features include: ❏ PLQ-30M can read and write magnetic stripes. ❏ The ability to handle a wide range of paper types, including passbook, single sheets, multipart forms (with one original and up to six copies), and roll paper.

  • Page 9: Safety Instructions

    PLQ-30/PLQ-30M User’s Guide Safety Instructions Safety Instructions Warnings, Cautions, and Notes Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer.
  • Page 10 PLQ-30/PLQ-30M User’s Guide ❏ Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation. ❏ Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects through the slots.

  • Page 11: When Maintaining The Printer

    PLQ-30/PLQ-30M User’s Guide ❏ Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power can erase information in the memory of your printer or computer. Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations.

  • Page 12: When Operating The Printer

    ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Please access http://www.epson.com for information. ❏ Do not insert paper that is curled or has been folded into the slot when you load it.

  • Page 13: For Users In Russia, Belarus, And Kazakhstan

    The model complies with the Technical regulation of Customs Union "About the safety of low voltage equipment" (TP TC 004/2011); with the Technical regulation of Customs Union "On Electromagnetic Compatibility of Technical Devices" (TP TC 020/2011) Manufacturer: SEIKO EPSON CORPORATION Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: 81-266-52-3131 Safety Instructions...
  • Page 14 Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza Telephone: +7 (495) 777-0355/56 web: http://www.epson.ru/ email: info_CIS@epson.ru EPSON EUROPE B.V. MOSCOW REPRESENTATIVE OFFICE Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza Telephone: +7 (495) 777-0355/56 web: http://www.epson.ru/ Production month and year: Labeled on the product with 8 numbers: YYYY.MM.DD...

  • Page 15: Chapter 1 Paper Handling

    PLQ-30/PLQ-30M User’s Guide Chapter 1 Paper Handling Paper Handling...

  • Page 16: Acceptable Paper Condition

    PLQ-30/PLQ-30M User’s Guide Acceptable Paper Condition Caution: ❏ Do not use paper that is folded, creased, curled, torn, stained, or stamped. Use the paper that meets the paper specifications. See “Paper/Media” on page 111 for more detailed information. ❏ Illustrations below describe the condition of paper that can be used and cannot be used with the printer.

  • Page 17: Loading Passbooks

    PLQ-30/PLQ-30M User’s Guide Loading Passbooks Caution: Always use the printer with the ribbon cartridge installed. Otherwise, paper jam may occur. You can load vertical-fold and horizontal-fold passbooks. Follow the steps shown below to load passbooks. 1. Turn on the printer.

  • Page 18: Loading Single Sheets

    PLQ-30/PLQ-30M User’s Guide Caution: ❏ When you use a passbook, set Passbook mode to On and set Binding mode to the method for the passbook’s binding in the default setting mode. ❏ Use a passbook that has more than 60% reflectance.

  • Page 19: Adjusting The Top-Of-Form Position

    ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Please access http://www.epson.com for information. ❏ When you print a multipart form that is glued at the top, load the glued part first.
  • Page 20 Note: ❏ The factory set default for the top-of-form position is set as shown below. PR2: 4.2 mm EPSON Mode, IBM4722: 8.5 mm WNI4915: 9.8 mm ❏ This mode can be used even when the printer cover is open. ❏ If you wish to change the top-of-form position in PR40+, make sure that you set the TOF position for PR40+ to Off.

  • Page 21: Adjusting The Printing Start Position

    PLQ-30/PLQ-30M User’s Guide 6. Press the F1/Eject button to move the top-of-form position up on the page, or press the F2 button to move the top-of-form position down on the page. Each time you press the F1/Eject or F2 button, the printer makes a short beep. Pressing these buttons executes micro feed in 0.282 mm (1/90-inch) increments.
  • Page 22 PLQ-30/PLQ-30M User’s Guide Note: ❏ Your printing start position setting remains in effect until you change it, even if you turn off the printer. ❏ Prepare an A4 size sheet of paper before using this function. ❏ Always close the printer cover before printing. The printer does not print when the printer cover is open.

  • Page 23: Chapter 2 Printer Software

    EPSON Status Monitor 3 is automatically installed when you install the printer driver. If you want to install EPSON Status Monitor 3 later, see “Installing EPSON Status Monitor 3” on page 36 for instructions.

  • Page 24: Accessing The Printer Driver From Windows Applications

    PLQ-30/PLQ-30M User’s Guide ❏ When you access the printer driver from the Start menu, the printer driver settings you make apply to all your applications. See “Accessing the printer driver from the Start menu” on page 26 for more information.
  • Page 25 PLQ-30/PLQ-30M User’s Guide 2. Click Printer, Setup, Properties, or Options. (The button you click depends on your application and you may need to click a combination of these buttons.) The Document Properties window appears, and you see the Layout, Paper/Quality, User Defined Paper and Extension Settings menus.

  • Page 26: Accessing The Printer Driver From The Start Menu

    PLQ-30/PLQ-30M User’s Guide 3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer driver settings” on page 28 to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: 1.
  • Page 27 PLQ-30/PLQ-30M User’s Guide For Windows XP Professional edition: Click Start, and click Printers and Faxes. For Windows XP Home edition: Click Start, click Control Panel first, and then click Printers and Faxes. For Windows 2000: Click Start, point to Settings, and then select Printers.

  • Page 28: Changing The Printer Driver Settings

    PLQ-30/PLQ-30M User’s Guide Note: Do not click Properties though both Properties and Printer properties are displayed in the menu of Windows 7. 3. To view a menu, click the corresponding tab at the top of the window. See “Printer Driver Settings Overview”...

  • Page 29: Printer Driver Settings Overview

    PLQ-30/PLQ-30M User’s Guide Click the Help button on the Printer Driver screen. When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes. Once you have checked your printer driver settings and changed them if necessary, you are ready to print.
  • Page 30 PLQ-30/PLQ-30M User’s Guide Settings Explanations Orientation Select Portrait or Landscape. Paper Source Select the paper source you want to use. Graphic - Print Quality Select the printing resolution you want. The higher the resolution you select, the more detailed your printout will be; however, increasing the resolution slows printing.
  • Page 31 PLQ-30/PLQ-30M User’s Guide Settings Explanations Print Direction This setting allows you to select bidirectional printing. Selecting the Printer Setting will use the setting stored in the printer. Selecting Bidirectional will print in bidirectional printing mode. Selecting Unidirectional will print in unidirectional printing mode.

  • Page 32: Monitoring Settings

    EPSON Status Monitor 3 is installed when the printer is connected directly and you install the printer driver. When sharing the printer, be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server and clients. See “Setting up EPSON Status Monitor 3” on page 33 and “Setting Up Your Printer on a Network”...

  • Page 33: Setting Up Epson Status Monitor 3

    ❏ If EPSON Status Monitor 3 is installed with the Windows Firewall feature turned on (recommended), the shared printer may not be able to be monitored. This problem can be resolved by adding EEBAgent.exe to Exceptions of the firewall function.
  • Page 34 PLQ-30/PLQ-30M User’s Guide 3. Click the Monitoring Preferences button. The Monitoring Preferences dialog box appears. 4. The following settings are available: Select Notification Displays the error item check box On/Off status. Turn on this check box to display the selected error notification.

  • Page 35: Accessing Epson Status Monitor 3

    Utility menu and follow the instructions. ❏ Open the Utility menu, then click the EPSON Status Monitor 3 icon. To find out how to open the Utility menu, See “Using the Printer Driver” on page 23.

  • Page 36: Installing Epson Status Monitor 3

    PLQ-30/PLQ-30M User’s Guide Installing EPSON Status Monitor 3 Download EPSON Status Monitor 3 from the Epson web site and install it on your computer. http://www.epson.com Using Bi-D Adjustment This utility tool allows you to make adjustment when you find a misalignment in vertical line.

  • Page 37: Using Printer Setting

    PLQ-30/PLQ-30M User’s Guide 5. Click Set. The adjustment pattern will be stored in the printer. Using Printer Setting This utility tool allows you to display current settings stored in the printer, change settings of the printer, and read settings stored in the file or save settings to the file.

  • Page 38: Setting Up Your Printer On A Network

    See “Setting for the clients” on page 43. Note: ❏ When sharing the printer, be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server and clients. See “Setting up EPSON Status Monitor 3” on page 33.
  • Page 39 PLQ-30/PLQ-30M User’s Guide Note: You must access as the Administrators of the local machine. 1. For Windows 8 printer server: Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click Settings, and then click Control Panel. Next, click View devices and printers from the Hardware and Sound category.
  • Page 40 PLQ-30/PLQ-30M User’s Guide In either case, follow the on-screen instructions. 3. For a Windows 2000 printer server, select Shared as, then type the name in the Share name box and click OK. Printer Software...
  • Page 41 PLQ-30/PLQ-30M User’s Guide For a Windows 8, 7, Vista, or XP printer server, select Share this printer, then type the name in the Share name box and click OK. Note: ❏ Do not use spaces or hyphens for the share name, or an error may occur.
  • Page 42 PLQ-30/PLQ-30M User’s Guide 4. Select File and Printer Sharing, and then click OK. Windows 7 1. Click Start, click Control Panel, click System and Security, and then click Windows Firewall. 2. Click Turn Windows Firewall on or off in the window on the left. Make sure that Block all incoming connections, including those in the list of allowed programs is not selected, and then click OK.

  • Page 43: Setting For The Clients

    ❏ When you want to use EPSON Status Monitor 3 on a client computer, you have to download the printer driver and EPSON Status Monitor 3 from the Epson web site and install them on each client computer.
  • Page 44 PLQ-30/PLQ-30M User’s Guide 2. Right-click the icon for the printer you wish to change the settings for, and then click Properties (Windows Vista, XP and 2000) or Printer properties (Windows 8 and 7). Printer Software...
  • Page 45 PLQ-30/PLQ-30M User’s Guide 3. Click the Ports tab and then click Add Port. 4. When the Printer Ports window appears, select Local Port, and then click New Port. Printer Software...

  • Page 46: Canceling Printing

    PLQ-30/PLQ-30M User’s Guide 5. Enter the following information for the port name and then click OK. \\Name of computer connected to the target printer\name of shared printer 6. After returning to the Printer Ports window, click Close. 7. Check that the name you entered for the port has been added and selected, and then click Close.

  • Page 47: Uninstalling The Printer Software

    Note: When uninstalling EPSON Status Monitor 3 from a multi-user Windows XP or 2000 environment, remove the shortcut icon from all clients before uninstalling. You can remove the icon by clearing the Shortcut Icon check box in the Monitoring Preferences dialog box.
  • Page 48 PLQ-30/PLQ-30M User’s Guide 4. Click Change or Remove Programs (Windows XP or 2000 only), select the EPSON XXXXXX ESC/P2 Printer Utility Uninstall, then click Uninstall/Change (Windows 8 or 7) or Change/ Remove (Windows Vista, XP, or 2000). 5. Click the Printer Model tab, select the icon of the printer you want to uninstall, then click OK.
  • Page 49 PLQ-30/PLQ-30M User’s Guide Note: Make sure that nothing is selected in the Printer Model tab. Open Utility tab and select EPSON Status Monitor 3(for EPSON XXXXXX ESC/P2) and click OK. You can uninstall only the EPSON Status Monitor 3. 6. Follow the on-screen instructions.

  • Page 50: Chapter 3 Control Panel

    PLQ-30/PLQ-30M User’s Guide Chapter 3 Control Panel Using the Control Panel You can control simple printer operations—such as line feeding, form feeding, and loading and ejecting paper. The control panel lights show the printer’s status. Control Panel Buttons and Lights 1.
  • Page 51 IBM4722 mode. Ejects paper when the printer is in offline status. ❏ Ejects paper when the printer is in EPSON Mode. ❏ When the printer enters the default setting mode, the button works as a button to select the menu.

  • Page 52: Functions Auxiliary

    PLQ-30/PLQ-30M User’s Guide Functions auxiliary This section describes functions executed by turning on the printer while holding one or more buttons. These functions are shown in the following table and explained in detail after the table. Switch Function Self-test F1/Eject & F2 Default setting F1/Eject &...

  • Page 53: Compress Printing Mode

    PLQ-30/PLQ-30M User’s Guide Paper removing Starts the paper removing mode. See “Clearing a Paper Jam” on page 82 for instruction on feeding paper. Bidirectional adjustment Starts the bidirectional adjustment mode. See “Aligning Vertical Lines in Your Printout” on page 70 for more information.

  • Page 54: About Your Printer's Default Settings

    ❏ From the Wincor Nixdorf Mode menu, you can select the WNI4915 emulation mode. ❏ From the IBM Mode menu, you can select the IBM4722 emulation mode. ❏ From the EPSON Mode menu, you can select the ESC/P2, IBM PPDS, or ESC/P2+ESC/MC emulation modes.

  • Page 55: Main Menu

    PLQ-30/PLQ-30M User’s Guide Main Menu Menu Values (default in bold) Main Menu Common settings, Target Printer Mode settings Common Settings Menu Values (default in bold) Draft speed Draft, HSD, USD Parallel I/F bidirectional mode Off, On Auto, Off Packet mode...
  • Page 56 PLQ-30/PLQ-30M User’s Guide Menu Values (default in bold) Standard, +10, +20 Displacement Off, On Duplicate 1, 3 Retry When the printer turns on in the PR2, WNI4915, or IBM4722 mode, Packet mode is set to OFF. When the printer turns on in Passbook or Rear Paper Guide mode, Roll paper mode is not available.
  • Page 57 PLQ-30/PLQ-30M User’s Guide Passbook When you use single sheet or passbook, set this option to On. When you use multipart forms, set this option to Off. Binding You need to set the method for binding when you use a passbook. Select Horizontal for a horizontal-fold passbook or Vertical for a vertical-fold passbook.
  • Page 58 PLQ-30/PLQ-30M User’s Guide Broken pin number Select the pin number of the broken pin. The broken pin number is shown on the sheet of current default settings that can be printed in the default setting mode. The gap on the sloping line above the pin numbers shows the broken pin number.
  • Page 59 This feature is available only for PLQ-30M. Target Printer Mode Settings Menu Values (default in bold) Target Printer Mode Olivetti Mode, Wincor Nixdorf Mode, IBM Mode, EPSON Mode Olivetti Mode Settings Menu Values (default in bold) Interface Parallel, Serial, USB...
  • Page 60 PLQ-30/PLQ-30M User’s Guide Menu Values (default in bold) Olivetti character table ST15INT (International), ST15ITA (Italy), ST15P (Portugal), ST15USSR (USSR), ST15SDC (SDC),ST15E (Spain 1), ST15E2 (Spain 2),ST15S/SF (Sweden/Finland), ST15CH (Switzerland), ST31 (Olivetti TCV 370), ST15TR (Turkey), ST15USA (U.S.A.), ST15YU (Yugoslavia), ST15ARABIC...
  • Page 61 PLQ-30/PLQ-30M User’s Guide Character table You can set one of the three character tables; Olivetti, PC, ISO. Olivetti character table You can select a font. The setting you select in this table is effective only when you have chosen Olivetti in the Character table setting.
  • Page 62 PLQ-30/PLQ-30M User’s Guide Auto CR When auto carriage return is set to On, each line feed (LF) code is accompanied by a carriage return (CR) code so the printer moves the next printing start position to the left margin. When this setting is set to Off, you must send a CR code after the line feed code to move the printing start position to the left margin.
  • Page 63 PLQ-30/PLQ-30M User’s Guide Menu Values (default in bold) Auto line feed Off, On Columns 90, 94 Side Left, Right Font This setting allows you to set one of the 3 fonts. Pitch (cpi) This setting allows you to set one of six pitches.
  • Page 64 PLQ-30/PLQ-30M User’s Guide IBM Mode Settings Menu Values (default in bold) Interface Serial, COMUSB Software IBM4722 IBM4722 Mode Settings Menu Values (default in bold) 0 slash Pitch (cpi) 10, 12, 15, 17.1, 20 Character table CP437, CP808, CP813, CP850, CP851, CP852, CP855, CP857, CP859,...
  • Page 65 PC environment is allowed. Selecting the Without Finance Device Driver disables Financial Protocol function. Selecting other settings enables Financial Protocol setting, as well as allowing you to select reply control method. EPSON Mode Settings Menu Values (default in bold)
  • Page 66 PLQ-30/PLQ-30M User’s Guide Menu Values (default in bold) 0 slash Font Draft, Roman, Sans Serif, Courier, Prestige, Script, OCR-B, Orator, Orator-S, Script C, Roman T(PS), Sans serif H(PS) Pitch (cpi) 10, 12, 15, 17.1, 20, Proportional Character table Standard model: Italic, PC437, PC850, PC860, PC863, PC865, PC861,...
  • Page 67 PLQ-30/PLQ-30M User’s Guide Auto I/F wait time (Seconds) When the printer is in the auto interface mode and it receives no data from the currently selected interface for the amount of time specified with this setting, it determines which interface is receiving data and switches to that interface.

  • Page 68: Changing Default Settings

    PLQ-30/PLQ-30M User’s Guide Auto line feed When auto line feed is set to On, the printer accompanies each carriage return (CR) code received with a line feed (LF) code. Auto CR (IBM PPDS) When auto carriage return is set to On, each line feed (LF) code or ESC J code is accompanied by a carriage return (CR) code so the printer moves the next printing start position to the left margin.
  • Page 69 PLQ-30/PLQ-30M User’s Guide Button Basic function F1/Eject Selects the next menu parameter. Offline Selects the previous menu parameter. Changes the value in the selected menu. Follow these steps to enter the default setting mode and change the printer’s default settings: Note: ❏...

  • Page 70: Aligning Vertical Lines In Your Printout

    PLQ-30/PLQ-30M User’s Guide 6. Select the menu parameters which you wish to change by pressing the F1/Eject button (for the next item) or the Offline button (for the previous item). The printer prints the item and the current setting value of that item is underlined.
  • Page 71 PLQ-30/PLQ-30M User’s Guide 4. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints the guide to adjust the bidirectional alignment and the first set of alignment patterns. 5. As described in the instructions, compare the alignment patterns and select the pattern with the best alignment.

  • Page 72: Chapter 4 Troubleshooting

    PLQ-30/PLQ-30M User’s Guide Chapter 4 Troubleshooting Diagnosing the Problem For problems that may be related to USB connections, see “Correcting USB Problems” on page 81 for details. If your problem is not USB related, troubleshooting printer problems is best handled in two easy steps;...

  • Page 73: Pr2 Mode

    PLQ-30/PLQ-30M User’s Guide PR2 mode State of panel lights Beep pattern Problem Solution — There is no paper loaded in the slot. N Power F Ready Load a paper into the front slot. — Paper is not loaded correctly. Remove the paper and reload it correctly. See “Loading Passbooks”...

  • Page 74: Wni4915 Mode

    PLQ-30/PLQ-30M User’s Guide WNI4915 mode State of panel lights Beep pattern Problem Solution There is no paper loaded in the slot. N Power F Ready Load a paper into the front slot. N Offline Paper is not loaded correctly. Remove the paper and reload it correctly. See “Loading Passbooks”...

  • Page 75: Ibm4722, Esc/P2, Ibm Ppds, And Esc/P2+Esc/Mc Modes

    PLQ-30/PLQ-30M User’s Guide IBM4722, ESC/P2, IBM PPDS, and ESC/P2+ESC/MC modes State of panel lights Beep pattern Problem Solution There is no paper loaded in the slot. N Power F Ready Load a paper into the front slot. N Offline Paper is not loaded correctly.

  • Page 76: Power Supply

    PLQ-30/PLQ-30M User’s Guide Power Supply Power is not being supplied The lights come on briefly and then go off. The lights stay off even when the power is turned on again. Cause What to do The voltage ratings of the printer and electrical Check that the printer’s voltage rating matches the voltage of your...
  • Page 77 PLQ-30/PLQ-30M User’s Guide The USB setting is incorrect. Confirm the USB setting is correct. See “Correcting USB Problems” on page 81 for details. The printer is hung-up (stopping in abnormal Turn the printer off and wait for a while. Then, turn the printer on situations).

  • Page 78: Troubleshooting

    PLQ-30/PLQ-30M User’s Guide The ribbon has too much slack, the ribbon has Remove any slack in the ribbon by turning the ribbon-tightening come loose, or the ribbon cartridge is not installed knob, or reinstall the ribbon cartridge as described in “Replacing properly.

  • Page 79: Printing Position Problems

    PLQ-30/PLQ-30M User’s Guide The wrong character table is selected in your Select the correct character table using your software or the software. default setting mode. The character table setting in your software overrides settings made in the default setting mode.

  • Page 80: Paper Handling

    When the printer is in the PR2 mode, see “Clearing a Paper Jam” on page 82 for instructions on ejecting paper. When you are in the WNI4915 or EPSON Mode, press the F1/Eject button. When you are in IBM4722 mode, press the Offline button and then the F1/ Eject button.

  • Page 81: Correcting Usb Problems

    PLQ-30/PLQ-30M User’s Guide The network setting is wrong. Check whether or not print jobs from other computers are being printed through the network. When the print job is executed, the printer or your computer may have a problem. Check the connection between the printer and your computer, settings on the printer driver, and settings of your computer.

  • Page 82: Clearing A Paper Jam

    ❏ The printer is turned on. ❏ Press the F1/Eject button in EPSON Mode. ❏ Press the Offline button and then the F1/Eject button in IBM4722 mode. Follow the steps noted below to clear the paper jam.

  • Page 83: Printing A Self Test

    PLQ-30/PLQ-30M User’s Guide 2. Open the cover and press the release lever to move the upper mechanism. Then hold the jammed paper with both hands and pull it out of the printer. If you can clear the paper jam, move the upper mechanism to its original position by pulling the release lever and then close the printer cover.

  • Page 84: Printing A Hex Dump

    PLQ-30/PLQ-30M User’s Guide ❏ Always close the printer cover before printing. The printer does not print when the printer cover is open. Follow these steps to perform a self test: 1. Turn off the printer. Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on;...
  • Page 85 PLQ-30/PLQ-30M User’s Guide ❏ Prepare an A4 size sheet of paper before entering the hex dump printing mode. ❏ Always close the printer cover before printing. The printer does not print when the printer cover is open. To print a hex dump, follow the steps below.

  • Page 86: Chapter 5 Where To Get Help

    Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 87: Help For Users In Australia

    (e-mail). Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 88: Help For Users In Singapore

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information...

  • Page 89: Help For Users In Malaysia

    Information on product specifications, drivers for download, and products enquiry are available. Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation. World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

  • Page 90: Help For Users In Europe

    Visit Epson’s support web site at http://global.latin.epson.com/Soporte for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. (Web site available in Spanish and Portuguese only.) Speak to a Support Representative Before you call Epson for support, please have the following information ready: ❏...
  • Page 91 User’s Guide Purchase supplies and accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit http://global.latin.epson.com or call your nearest Epson sales office. (Web site available in Spanish and Portuguese only.)

  • Page 92: Chapter 6 Options And Consumables

    PLQ-30/PLQ-30M User’s Guide Chapter 6 Options and Consumables Installing and Using Options Roll paper holder The optional roll paper holder (C81114P) allows you to use 8.5-inch roll paper like that used with telex machines. This provides an alternative for applications requiring variable paper lengths. Before you install and use the roll paper holder, you need to assemble it.

  • Page 93: Loading Roll Paper

    PLQ-30/PLQ-30M User’s Guide 3. Hook the tension lever onto both ends of the stand as shown below. While pulling up on the tension lever, fit the wire ends of the tension lever into the holes in the stand. The roll paper holder is assembled.
  • Page 94 PLQ-30/PLQ-30M User’s Guide 1. Make sure the printer is turned off. 2. Cut the leading edge of the roll paper straight across. 3. Insert the roll paper holder shaft into the center of the paper roll as shown. 4. Place the shaft and paper roll on the roll paper holder so the paper feeds from the bottom of the roll.
  • Page 95 You are now ready to print. When you finish printing, advance the paper by issuing the paper feed command (in PR2 mode), pressing the F1/Eject button (in WNI4915 or EPSON Mode), or pressing the Offline button and then the F1/Eject button (in IBM4722 mode). Then cut the roll paper where it comes out of the printer.

  • Page 96: Replacing The Ribbon Cartridge

    Roll paper cannot be fed backward. To remove roll paper, cut the roll paper behind where it feeds into the printer. Then eject the remaining paper by issuing the paper feed command (in PR2 mode), pressing the F1/Eject button (in WNI4915 or EPSON Mode), or pressing the Offline button and then the F1/Eject button (in IBM4722 mode).
  • Page 97 PLQ-30/PLQ-30M User’s Guide Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before replacing the ribbon cartridge. 1. Make sure the printer is turned off. 2. Hold both sides of the printer cover and move it upward to open it.
  • Page 98 PLQ-30/PLQ-30M User’s Guide 4. Make sure that the print head is in the middle of the printer. If it is not, turn on the printer so that the print head moves to the replacement position, and turn off the printer, and then unplug it.
  • Page 99 PLQ-30/PLQ-30M User’s Guide 6. Hold both sides of the ribbon cartridge with both hands and rotate it on the plastic hooks. Then pull it up until it is out of the printer. Caution: Do not touch the white cable inside the printer.
  • Page 100 PLQ-30/PLQ-30M User’s Guide 8. Place the plastic hooks on the ribbon cartridge into the slots of the printer. Then press the cartridge until it clicks into place. 9. Hold both sides of the ribbon guide and pull it down until it is out of the cartridge.
  • Page 101 PLQ-30/PLQ-30M User’s Guide 10. Put the ribbon guide at the bottom of the print head and push it up until it clicks. 11. Turn the ribbon-tightening knob to help feed the ribbon into place. Caution: The ribbon should not be twisted or creased.
  • Page 102 PLQ-30/PLQ-30M User’s Guide 12. Pull the release lever back to move the upper mechanism to its original position. Make sure that you pull the lever until it clicks. Caution: Make sure that you move the upper mechanism by pulling the release lever. Do not pull the mechanism by hand.

  • Page 103: Printer Parts

    PLQ-30/PLQ-30M User’s Guide Chapter 7 Product Information Printer Parts a. printer cover b. power switch c. front slot d. control panel a. rear outlet b. USB interface Product Information...

  • Page 104: Printer Specifications

    PLQ-30/PLQ-30M User’s Guide c. Parallel interface d. Serial interface e. AC inlet a. release lever b. print head c. upper mechanism Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Product Information...
  • Page 105 PLQ-30/PLQ-30M User’s Guide Printing speed: PR2: Ultra speed draft 585 cps at 10 cpi High speed draft 520 cps at 10 cpi Draft 390 cps at 10 cpi 195 cps at 10 cpi 130 cps at 10 cpi IBM4722: Draft...
  • Page 106 Width 384 mm (15.1 inches) Depth 280 mm (11.0 inches) Height 203 mm (8.0 inches) Weight approx. 8.0 kg (17.7 lb) (PLQ-30) approx. 8.9 kg (19.7 lb) (PLQ-30M) Ribbon: Black ribbon cartridge S015592 Ribbon life approx. 5 million characters (LQ, 10 cpi, 48 dots/character) approx.

  • Page 107: Electronic

    Fonts: PR2 emulation Bitmap fonts: EPSON Super Draft 10 cpi, proportional EPSON Draft 10 cpi, proportional EPSON Roman 10, 12, 15 cpi, proportional EPSON Sans Serif 10 cpi, proportional EPSON OCR-B 10 cpi Scalable fonts: Not supported Bar code fonts:...
  • Page 108 EPSON Sans Serif 10.5 pt., 8-32 pt. (every 2 pt.) EPSON Roman T 10.5 pt., 8-32 pt. (every 2 pt.) EPSON Sans Serif H 10.5 pt., 8-32 pt. (every 2 pt.) Bar code fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39, Code...
  • Page 109 PLQ-30/PLQ-30M User’s Guide Character PR2 emulation tables: (Olivetti) 22 graphics character tables: International, Germany, Portugal, Spain 1, Denmark/Norway, France, Italy, Sweden/Finland, Switzerland, Great Britain, USA ASCII, Greece, Israel, Spain 2, USSR, Yugoslavia, Olivetti TCV 370, Canada, SDC, Turkey, Arabic, CIBC...

  • Page 110: Electrical

    PLQ-30/PLQ-30M User’s Guide ESC/P2, IBM PPDS, and ESC/P2+ESC/MC emulations Standard One italic and 12 graphics character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1,...

  • Page 111: Environmental

    PLQ-30/PLQ-30M User’s Guide 110 - 120 V Model 220 - 240 V Model Power consumption Approx. 69 W (ISO/IEC 10561 letter Approx. 67 W (ISO/IEC 10561 letter pattern) pattern) Approx. 16 W in ready mode Approx. 16 W in ready mode Approx.
  • Page 112 ❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory set default is front. Please access http://www.epson.com for information. ❏ Do not load paper that is curled, folded, or crumpled.
  • Page 113 PLQ-30/PLQ-30M User’s Guide Length (mm) (inch) 8.66 3.35 8.66 Thickness of cover (mm) page (inch) 0.008 0.025 0.008 0.02 Thickness of each page (mm) 0.15 0.15 (inch) 0.004 0.006 0.004 0.006 Weight (g/m (lb) Quality Plain paper Thickness of passbook Less than 1.5 mm...
  • Page 114 PLQ-30/PLQ-30M User’s Guide Degree of passbook Less than 0.3 mm R2 ~ 5 mm Less than 0.3 mm Product Information...
  • Page 115 PLQ-30/PLQ-30M User’s Guide Magnetic stripe position Magnetic stripe minimum area Seam or Right edge Single sheets Front Ejection Rear Ejection Minimum Maximum Minimum Maximum Width (mm) (inch) Length (mm) 297/(450)* 297/(450)* (inch) 2.64 11.69/(17.72)* 5.59 11.69/(17.72)* Product Information...
  • Page 116 PLQ-30/PLQ-30M User’s Guide Thickness (mm) 0.065 0.19 0.065 0.19 (inch) 0.0025 0.0074 0.0025 0.0074 Weight (g/m (lb) Quality Plain paper and recycled paper Figures in ( ) are the maximum possible lengths. Single-sheet multipart forms Front Ejection Rear Ejection Minimum...
  • Page 117 PLQ-30/PLQ-30M User’s Guide Quality Plain paper Recommended printable area Passbooks (horizontal-fold) The minimum top margin of the upper page is 1.0 mm (0.04 inch). The minimum top margin of the lower page is 4.7 mm (0.19 inch). The minimum bottom margins of the upper and lower pages are 5.0 mm (0.2 inch).
  • Page 118 PLQ-30/PLQ-30M User’s Guide The minimum top margin is 1.0 mm (0.04 inch). The minimum bottom margin is 5.0 mm (0.2 inch). The minimum left and right margins inside the printable areas are 3.8 mm (0.15 inch). The minimum left and right margins outside the printable areas are 3.0 mm (0.12 inch).

  • Page 119: Magnetic Stripe Reader/Writer (Horizontally Installed Only)

    PLQ-30/PLQ-30M User’s Guide Roll paper The minimum top margin is 1.0 mm (0.04 inch). The minimum left and right margins are 3 mm (0.12 inch). Magnetic stripe reader/writer (horizontally installed only) The horizontal magnetic stripe reader/writer is used to read and write data on the magnetic stripe on bank passbooks.
  • Page 120 PLQ-30/PLQ-30M User’s Guide Displacement Standard, Standard + 10 mm, Standard + 20 mm Number of retries 1 or 3 Field duplication YES or NO Recordable area Back Cover: H G F *: Magnetic stripe area **: Recordable area F (max)
  • Page 121 PLQ-30/PLQ-30M User’s Guide Recordable formats specification PR2 emulation and ESC/P2+ESC/MC mode DIN/ISO, ISO8484 IBM3604 ANSI Bit density 210 bpi ± 5% 210 bpi ± 5% 210 bpi ± 5% Recording direction Left to Right Left to Right Left to Right...
  • Page 122 PLQ-30/PLQ-30M User’s Guide ISO7811 IBM4746 HT-2751-CIZ Postamble 20 bits 20 bits 40 bits Maximum number of 37 characters 105 characters 60 characters recordable characters (1 block) 23 characters 45 characters 27 characters Maximum number of recordable characters (2 block) Number of separator...
  • Page 123 PLQ-30/PLQ-30M User’s Guide IBM1 IBM2 Horizontal start position 14.8 mm 14.8 mm 14.8 mm (from the left edge) 105 characters ISO7811 210 bpi ± 5% 75 bpi ± 5% Bit density Left to Right Left to Right Recording direction Preamble...
  • Page 124 PLQ-30/PLQ-30M User’s Guide < — > * crt means character. Function Recording codes ASCII Line ANSI ISO7811 BIT4 BIT3 BIT2 BIT1 code Product Information...
  • Page 125 PLQ-30/PLQ-30M User’s Guide — < — > * crt means character. Function Recording codes ASCII Line IBM4746 HT-2751-CIZ BIT4 BIT3 BIT2 BIT1 code — — Product Information...
  • Page 126 PLQ-30/PLQ-30M User’s Guide — — < — — — > — — * crt means character. WNI4915 emulation Function Recording codes ASCII Line IBM1 IBM2 BIT4 BIT3 BIT2 BIT1 code Product Information...
  • Page 127 PLQ-30/PLQ-30M User’s Guide < — — > — * crt means character. Function Recording codes ASCII Line ISO7811 BIT4 BIT3 BIT2 BIT1 code characters — < — — > * crt means character. Product Information...
  • Page 128 PLQ-30/PLQ-30M User’s Guide Recording layout of magnetic stripe DIN/ISO, IBM3604, ANSI, ISO7811, IBM4746, and ISO8484 1 block format Erase Data Erase 2 block format Erase 1st Data Gap0 2nd Data Erase 1st Block Data Area 2nd Block Data Area Direction of bit pattern...
  • Page 129 PLQ-30/PLQ-30M User’s Guide HT-2751-CIZ 1 block format Erase Data Erase 2 block format Erase 2nd Data Gap0 1st Data Erase 2nd Block Data Area 1st Block Data Area Direction of bit pattern Product Information...

  • Page 130: Standards And Approvals

    ❏ The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device. ❏ You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment.

  • Page 131: Cleaning The Printer

    ❏ Do not use a hard or abrasive brush. ❏ Do not spray the inside of the printer with lubricants; unsuitable lubricants can damage the printer mechanism. Contact an Epson dealer if you think lubrication is needed. Transporting the Printer If you need to transport your printer for some distance, carefully repack it using the original box and packing materials.
  • Page 132 PLQ-30/PLQ-30M User’s Guide 3. Unplug the power cord from the electrical outlet; then disconnect the interface cable from the printer. 4. If any options are installed, remove them and pack them in their original boxes. 5. Make sure that the print head is not hot. Then remove the ribbon cartridge as described in “Replacing the Ribbon Cartridge”...

  • Page 133: Glossary

    PLQ-30/PLQ-30M User’s Guide Glossary ASCII American Standard Code for Information Interchange. A standardized coding system for assigning numerical codes to letters and symbols. auto line feed When this setting is turned on using the default setting mode, each carriage return (CR) code is automatically followed by a line feed (LF) code.
  • Page 134 A software program that controls a particular type of device that is connected to the computer. ® ESC/P Abbreviation for Epson Standard Code for Printers. This is the system of commands your computer uses to control your printer. It is standard for all Epson printers and supported by most application software for personal computers. ™...
  • Page 135 PLQ-30/PLQ-30M User’s Guide interface The connection between the computer and the printer over which print data is transmitted to the printer. landscape Printing that is oriented sideways on the page. This orientation gives you a page that is wider than it is high and is useful for printing spreadsheets.
  • Page 136 PLQ-30/PLQ-30M User’s Guide recommended printable area The area of a page on which the printer can print. It is smaller than the physical size of the page due to margins. reset To return a printer to its default settings. resolution A measure of the amount of detail that can be represented.
  • Page 137 Auto CR..............62, 65 , 68 Diagnosing the problem.............72 Auto I/F wait time...............67 Driver (printer driver)............23 Auto line feed............63, 65 , 68 EPSON mode settings............65 Bi-D Adjustment..............36 EPSON Status Monitor 3..........23, 32 Bidirectional adjustment mode.........70 accessing................35 Bidirectional printing (Bi-D)..........67 setting up................33 Button Error indication..............72 F1/Eject................50...
  • Page 138 PLQ-30/PLQ-30M User’s Guide Olivetti mode settings............59 Self test..................83 Option Server roll paper holder...............92 from Windows 8, 7, Vista, XP, and 2000......38 Single sheets loading................18 problems................80 Specifications Packet mode.................56 elctronic................107 Panel..................50 electrical................110 Paper Condition..............16 enviromental..............111 Paper jam magnetic stripe reader/writer........119 clearing................82 Parallel I/F bidirectional mode..........56...
  • Page 139 PLQ-30/PLQ-30M User’s Guide Wincor Nixdorf mode settings..........62 Index...

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