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Dell MediaDirect™ problems
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H E C K T H E
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E L L
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E D I A
of the Dell MediaDirect screen to access Help.
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O P L A Y M O V I E S W I T H
you purchased a DVD drive with your computer, this software should already be installed.
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I D E O
Q
U A L I T Y P R O B L E M S
advantage of the special processing in some graphics cards to reduce processor requirements when
playing DVDs and certain types of video files.
A N N O T P L A Y S O M E M E D I A F I L E S
C
Windows XP operating system environment, access to licensed content is restricted. Licensed content is
digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music
and video files have a lock icon next to them. You can access licensed files in the Windows XP operating
system environment.
A
D J U S T I N G T H E C O L O R S E T T I N G S F O R M O V I E S T H A T C O N T A I N S C E N E S T H A T A R E T O O D A R K O R T O O B R I G H T
Click EagleVision to use a video enhancement technology that detects video content and dynamically
adjusts the brightness/contrast/saturation ratios.
NOTICE:
You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell
for assistance. See "Contacting Dell" on page 141.
Other software problems
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
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I N F O R M A T I O N
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Ensure that the program is compatible with the operating system installed on your computer.
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Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
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Ensure that the program is installed and configured properly.
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Verify that the device drivers do not conflict with the program.
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If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
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U
S E A V I R U S
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S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
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A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
C A N T H E C O M P U T E R F O R S P Y W A R E
S
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
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Troubleshooting
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I R E C T H E L P F I L E F O R I N F O R M A T I O N
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E L L
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I R E C T
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Y O U M U S T H A V E A
Turn off the Use Hardware Acceleration option. This feature takes
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Because Dell MediaDirect provides access to media files outside the
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If you are experiencing slow computer performance, you frequently
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Click the question mark icon at the bottom
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D V D
D R I V E A N D T H E
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F L O P P Y D I S K S
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If
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D V D P
L A Y E R
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Start
M E N U
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