Dell Dimension 8300 Series User Manual page 36

C H E C K T H E T E L E P H O N E J A C K
connect it to a telephone. Listen for a dial tone.
C
O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or
line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack.
U
S E A D I F F E R E N T T E L E P H O N E L I N E
length, try a shorter one.
R U N T H E
and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem
problems. (Modem Helper is not available on all computers.)
V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware.
2
Click Phone and Modem Options.
3
Click the Modems tab.
4
Click the COM port for your modem.
5
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the
6
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
T U R N O F F C A L L W A I T I N G
on deactivating this feature. Then adjust the dial-up networking connection properties.
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware, and then click Phone and Modem Options.
2
Click your connection type to highlight it.
3
Click the Dialing Rules tab and click Edit.
4
Click the To Disable Call Waiting box to place a checkmark in it.
5
Select the disable code from the drop-down menu (for example, *70).
6
Click Apply and click OK.
7
36
Solving Pr oblems
— Disconnect the telephone line from the modem and
M O D E M H E L P E R D I A G N O S T I C S
( C A T C H
— If you are using a line that is 3 m (10 ft) or more in
— Click the Start button, point to All Programs,
W
- P H O N E ) — See your telephone directory for instructions
— If you have other
®
I N D O W S —