BT In Touch 2000 User Manual
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BT In Touch 2000 User Manual

British telecommunications user guide telephone in touch 2000
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  • Page 4 BT In Touch...
  • Page 5 - maybe because of age, disability, illness or living alone, then the new BT In Touch 2000 package may give you the extra peace of mind you need. With all the benefits of a modern phone, BT In...
  • Page 6 The BT In Touch 2000 package comprises 2 BT In Touch phones and a BT In Touch Pendant. The User (that is, the person who may require assistance) will use the BT In Touch 2000 User Phone and the BT In Touch Pendant;...
  • Page 7 To mute the User’s voice and amplify the Carer’s voice, Press if background noise is interfering with the call. The emergency light on the BT In Touch 2000c Carer Phone begins to flash and beep and the Carer hears the message “Emergency call.
  • Page 8 Pendant. This starts the emergency sequence, confirmed by a flashing orange light on the BT In Touch 2000 User Phone and a series of beeps. The BT In Touch 2000 User Phone then dials the first of the allocated emergency contact numbers.
  • Page 9 Arrangement of support for the User Up to 3 BT In Touch 2000c Carer Phones can be used to support one BT In Touch 2000 User Phone, and up to 3 BT In Touch 2000 User Phones can be supported by one BT In Touch 2000c Carer Phone.
  • Page 10 In the unlikely event that anything is missing, please contact your place of purchase immediately. 1 base stand for wall-mounting or raised mounting 6 x AA batteries Detachable mounts shown with BT In Touch Pendant Belt clip 1 base stand for wall mounting or raised mounting 6 x AA batteries 3.
  • Page 11 We advise against placing these products on antique, veneered or wooden surfaces as damage may occur. Do not use the BT In Touch phones in damp, humid conditions such as bathrooms. You can wear the BT In Touch Pendant in...
  • Page 14 Store button Speaker Redial button switches (underside) of the ringer. Allows you to use the phone without lifting the handset - either in an emergency or in normal Pendant receiver aerial Calls Dial Store Redial Handsfree Handsfree button telephone use. Dire...
  • Page 15 Handset park (for wall-mount use only) When you leave the phone during a conversation, you can place the handset on here. Display Displays time and date, call information and User prompts. Dial button Press to dial a number shown in the display. Directory button Use to access numbers stored in the directory.
  • Page 16 2 metres of a phone socket. Please follow all the steps in the order shown. Your BT In Touch is only designed to operate in a normal domestic environment, with the exception of the BT In Touch Pendant which is waterproof.
  • Page 17 If you do not have a modern phone socket, then you can call BT on fone 0800 and ask for a BT engineer to come and fit the correct type. This is a chargeable service. 4 Select ringer volume RINGER...
  • Page 18 See on page 90. Please note The BT In Touch 2000 User Phone has 3 voice prompts to indicate that mains power or the telephone line has been disconnected or that the battery power is low. These are: “Telephone line disconnected”...
  • Page 19 If you have not subscribed to a Caller Display service, you can set the time and date manually. To set the time and date manually Your BT In Touch 2000 User Phone uses the 12-hour clock. Lift the label surrounding the Quickdial memory buttons to reveal the Announce and Setup buttons.

  • Page 20: Warning Alerts

    If you hear “Please change batteries” Replace the batteries in the BT In Touch 2000 User Phone as soon as possible. 6 x AA Alkaline batteries are required, see ‘Install (or replace) the batteries’...
  • Page 21 If a Quickdial memory has not been allocated emergency status, it will not be automatically dialled when you press the Emergency button (on the BT In Touch 2000 User Phone or Pendant). If none of the Quickdial memories have been allocated emergency status then the emergency feature will not work.

  • Page 22: Giving Emergency Status To Numbers

    Press the Store button. Store The display then shows: ENTER NAME THEN PRESS STORE Enter a name for this phone number. Use the keypad to type in letters by pressing the relevant number buttons, until the letter you want is shown. For example, to show ‘JOHN’.
  • Page 23 Store Important If you have not given emergency status to any Quickdial memories, your BT In Touch 2000 User Phone will announce “Warning no emergency numbers” at the end of the programming sequence. This message will only stop when you allocate emergency status to at least one of the Quickdial memory numbers.

  • Page 24: Changing Quickdial Memory Numbers

    (see page 22). 999 Calls Although the BT In Touch 2000 User phone will accept “999” as a phone number which can be allocated emergency status, it is not recommended.
  • Page 25 Small, lightweight and waterproof, the BT In Touch Pendant acts as a portable emergency button for the BT In Touch 2000 User Phone. When pressed in an emergency, the BT In Touch Pendant contacts the BT In Touch 2000 User Phone which starts dialling the stored emergency numbers.
  • Page 26 PENDANT LOGGED ON BT In Touch Pendant registration is now complete. Testing the range of the BT In Touch Pendant You need to check the performance of the BT In Touch Pendant under the conditions of your own home and garden.
  • Page 27 The BT In Touch Pendant is used for 2 purposes: • To start the emergency sequence - by sending a signal to the BT In Touch 2000 User Phone. • To answer incoming calls and automatically put the phone in ‘handsfree’.
  • Page 28 The BT In Touch Pendant will normally work for about 5 years (based on 2 presses per day). The BT In Touch Pendant is a sealed unit which does not require maintenance. When the batteries are low and you wish to buy a...

  • Page 29: Bt In Touch Pendant Battery Low Warning

    22). IMPORTANT If the Pendant button is pressed at the same time as a call is coming in, then your BT In Touch 2000 User Phone will assume that you want to receive the incoming call rather than start the emergency sequence.
  • Page 30 Carer emergency numbers. The BT In Touch 2000 User Phone has a pre-programmed announcement, which is - “Emergency call, Emergency call. Please enter the 3-digit code”.

  • Page 31: Status Announcements

    Status announcements If your BT In Touch 2000 User Phone detects either no mains power or low batteries on the phone or the Pendant, then it will convey this information to the Carer as part of the emergency announcement, for example: “Emergency call”.

  • Page 32: Starting An Emergency Call

    What the User will hear during an emergency call The BT In Touch 2000 User Phone will beep to confirm that the Emergency button on either the BT In Touch 2000 User Phone or the BT In Touch Pendant has been pressed. It will then switch to ‘handsfree’.
  • Page 33 Firstly, the User will hear the message “Don’t worry we are trying to contact help”. They will then hear the BT In Touch 2000 User Phone phone dialling the emergency contact numbers and the emergency announcements being played (see ‘Emergency announcements’, on page 30).

  • Page 34: Making And Receiving Calls

    Because your Carer numbers have been allocated emergency status, if you dial them in a non-emergency your BT In Touch 2000c Carer Phone will still treat the call as an emergency. To avoid this you will need to insert the prefix 141.

  • Page 35: Using Handsfree

    To receive a call When the phone rings, either: Pick up the handset and speak. Handsfree Press the Handsfree button. Press the Pendant button. Using handsfree The handsfree feature allows you to use the phone without picking up the handset, giving you more freedom while you are speaking on the phone.

  • Page 36: Calls Button And Calls List

    For more information about BT Select Services ring BT on fone 0800 Your BT In Touch 2000 User Phone can store up to 30 incoming numbers with the time and date of each call. If you have stored the name of the person in the Directory, then the name will be displayed, rather than the number.
  • Page 37 To delete an individual call from the Calls List Press and hold down the Calls button Calls to scroll through the Calls List until you come to the entry you wish to delete. Press the Cancel button twice in quick Cancel succession.

  • Page 38: Using The R (Recall) Button

    You can store up to 10 names and numbers in the directory. BT recommends that you store your 3 Carer numbers in the Directory (as well as under the Quickdial memories) so that they can be dialled in a normal fone 0800 (non-emergency) situation.
  • Page 39 Mum + Dad. If you wish to enter a pause in the telephone number (for example when using a switchboard), press the Redial button in the appropriate place.

  • Page 40: Warning Alerts

    EMERGENCY CANCELLED Warning alerts If your BT In Touch 2000 User Phone detects that there is no mains power, the telephone line has been disconnected or the batteries are low, it will alert you by playing warning alerts.
  • Page 41 Voice prompts When you set voice prompts to ON, your BT In Touch 2000 User Phone will confirm each numeric key press with an announcement. For example, if you press 7 you will hear “Seven”. To set the voice prompts to ON or OFF...
  • Page 42 To set the emergency cancel timer Lift the Quickdial memory label to Announce reveal the Setup button. Setup Press the Setup button. Setup Then press the 2-digit code to change the relevant setting: 10 The emergency cancel timer is set to a 1-second delay (the default setting.) The display will show: 1 SECOND DELAY...
  • Page 43 Returning your BT In Touch 2000 User Phone to its factory settings Follow the procedure below to restore the original settings. To return your BT In Touch 2000 User Phone to its factory settings Lift the Quickdial memory label to Announce reveal the Setup button.
  • Page 46 7 button † 8 button † Redial button Allows you to use the phone without lifting the handset - either in an emergency or in normal Display and User prompts. Calls Dire Dial Store Redial Handsfre Handsfree button telephone use.
  • Page 47 When pressed, it amplifies the Carer’s voice through the loudspeaker of the BT In Touch 2000 User Phone for 10 seconds. Emergency light (not a button) The light will flash when the BT In Touch 2000c Carer Phone receives an emergency call. Microphone Use in ‘handsfree’ conversation.
  • Page 48 Caller Display network service before following the setting-up instructions. Important The BT In Touch 2000 package is only completely operational once both phones, the BT In Touch Pendant and certain network services have been successfully installed and the whole package has been tested.
  • Page 49 If you do not have a modern phone socket, then you can call BT on fone 0800 and ask for a BT engineer to come and fit the correct type. This is a chargeable service. 4 Select ringer volume RINGER...
  • Page 50 See 7 Positioning your BT In Touch 2000c Carer Phone Your BT In Touch 2000c Carer Phone can be positioned in 3 different ways: Please note Make sure you test your phone before you finally fix it in position.
  • Page 51 Enter the day using the keypad. Press the Setup button to confirm the Setup setting. Important Before you can use your BT In Touch 2000c Carer Phone in an emergency: You must follow the next section - ‘ see page 52. Important Don’t forget the 3-digit code to stop the emergency...
  • Page 52 This is essential to ensure you can use all the special functions of your BT In Touch 2000c Carer phone. To find out about BT Select Services, ring BT on fone 0800 Storing the User number as a Quickdial memory Press Store.
  • Page 53 + or - in the name, for example. Mum + Dad. If you wish to enter a pause in the telephone number, (for example, when using a switchboard) press the Redial button in the appropriate place.
  • Page 54 If you have Divert programmed on another phone, your incoming emergency call will be diverted to that phone number. Divert is specific to your telephone line and not individual telephone equipment. To set calls to divert to another phone Press the Divert button.
  • Page 55 Please note It is recommended that you now test that you have set your BT In Touch 2000c Carer Phone to divert calls to the correct number. Please note A mobile phone could provide added flexibility and mobility while caring for someone.
  • Page 56 3-digit code (5 5 5 ). If you do not enter 5 5 5 , after one minute the BT In Touch 2000 User Phone will end the call and proceed to ring the next emergency contact number which has been allocated emergency status.
  • Page 57 User will not be able to hear you. To cancel amplification To cancel the amplification either on the BT In Touch 2000 User Phone or the BT In Touch 2000c Carer Phone you need to press 8. This will return the call to a normal two-way conversion.
  • Page 58 This feature is particular to your BT In Touch 2000c Carer Phone. If you are NOT using a BT In Touch 2000c Carer Phone and you wish to make a further call after receiving the emergency call, you must enter 6 from the telephone keypad to clear the line.
  • Page 59 If your User has pressed the emergency button to contact you but there is not actually an emergency, the emergency light on your BT In Touch 2000c Carer Phone will flash and you will hear the emergency beeps. To cancel the flashing and beeping, press and hold down the Cancel button.
  • Page 60 Using handsfree The handsfree feature allows you to use the phone without picking up the handset, giving you more freedom while you are speaking on the phone. You can hear the caller’s voice through the built-in speaker. You can adjust the speaker volume with the handsfree speaker volume control on the front of the phone.
  • Page 61 Calls button and Calls List Your BT In Touch 2000c Carer Phone can store up to 30 incoming numbers with the time and date of each call. If you have stored the name of the person in the Directory, then the name will be displayed, rather than the number.
  • Page 62 To delete all calls from the Calls List Display any call from the Calls List. Press and hold down the Cancel Cancel button for about 6 seconds until the display shows: LIST EMPTIED To copy numbers stored in the Calls List to the Directory Numbers stored in the Calls List can be copied to the Directory.
  • Page 63 Using the R (Recall) button This button is used with some network services or if your phone line is connected to a switchboard. To find out more about BT Select Services, please call BT free on 0800 Secrecy To use the Secrecy button...
  • Page 64 Mum + Dad. If you wish to enter a pause in the telephone number (for example when using a switchboard), press the Redial button in the appropriate place.

  • Page 65: To Use Your Cancel Button

    User’ on page 59) and also to delete entries in the Calls List and Directory. Warning alerts If your BT In Touch 2000c Carer Phone detects that there is no mains power, the telephone line is disconnected or the batteries are low, it will alert you by showing warning messages in the display.
  • Page 66 TELEPHONE LINE DISCONNECTED Optional settings for the BT In Touch 2000c Carer Phone You can use the Setup button, located under the memory label, to set and change the optional feature settings.
  • Page 67 You will need two people to test whether your BT In Touch 2000 package is working correctly, one person by the BT In Touch 2000 User Phone and one person by the BT In Touch 2000c Carer Phone. A simple test of your BT In Touch...
  • Page 68 “Don’t worry we are trying to contact help”. The BT In Touch 2000 User Phone then goes into ‘handsfree’ and connects to the telephone line. The display shows the name of the first Carer contact and their number is dialled.
  • Page 69 BT In Touch 2000 User Phone should now dial the next Carer contact number which has been given emergency status. Rather than let your BT In Touch 2000 User Phone do this, press and hold down the Cancel button until the emergency is cleared.
  • Page 70 Now press the Emergency button again, this time on the BT In Touch 2000 User Phone. The display shows the name of the first Carer contact and their number is dialled. 2:39PM 15APR DIALLING M1 then TRYING M1 CARER 1 Have a short handsfree conversation with the Carer.
  • Page 71 This time, answer the call and input the 3-digit code (5 5 5 ). Have a short handsfree conversation with the User. Clear down the BT In Touch 2000 User Phone to allow the User to make further calls by pressing 6 User Phone clear down.
  • Page 72 2 people to do this. Press the Pendant button in different locations around the house and garden to make sure that your BT In Touch 2000 User Phone is able to pick up the emergency signal. Please note...
  • Page 73 If you are on a call with someone else and the User makes an emergency call to you, you will hear the Call Waiting ‘beep’ (if you have subscribed to the BT Call Waiting Select Service). The emergency and call lights will flash and you will hear a call tone.

  • Page 74: Carer Option

    4. Careline Holiday 1. Carer option Where you (and family or friends) are the Carers Up to 3 of the BT In Touch 2000 User Phone’s Quickdial memory buttons can be set with your chosen Carer contact numbers. These numbers are automatically dialled in an emergency.
  • Page 75 BT In Touch 2000 User Phone BT In Touch Pendant button or Emergency button on the BT In Touch 2000 User Phone is pressed The Emergency button begins to flash and beep and the User hears the message “Don’t worry, we are trying to contact help.”...

  • Page 76: Carer + Careline Option

    2. Carer + Careline option* Where you take a low-cost, part-time subscription to a careline service provider Up to 3 of the BT In Touch 2000 User Phone’s Quickdial memory buttons can be set with your chosen Carer contact numbers.
  • Page 77 BT In Touch 2000 User Phone BT In Touch Pendant button or Emergency button on the BT In Touch 2000 User Phone is pressed The Emergency button begins to flash and beep and the User hears the message “Don’t worry, we are trying to contact help.”...

  • Page 78: Careline Holiday Option

    (see page 103). They will be able to program your existing BT In Touch 2000 User Phone to operate with full-time careline support. When subscribing to full-time Careline options, any emergency will be dealt with by a 24-hour careline.
  • Page 79 User listens and speaks to AT THE USER’S PREMISES the careline operator ‘handsfree’ via the loudspeaker BT In Touch Pendant BT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 User Phone 24hr Careline service provider...
  • Page 80 With your BT In Touch 2000 package, you will have received an emergency memo card. If you misplace or lose this card, you can take a copy of this page for a quick reference of what happens in an emergency.
  • Page 81 Your careline service provider will guide you through the necessary subscription arrangements. In most instances, they will ring you back and program your BT In Touch 2000 User Phone for you, usually without a visit. You will then be asked to test the emergency procedure.
  • Page 82 See ‘Giving emergency status to numbers’, on page 23. The careline service provider will then program your BT In Touch 2000 User Phone with their emergency contact number. To set the Carer + Careline Option Lift the label surrounding the Carer/...
  • Page 83 When the programming is complete your BT In Touch 2000 User Phone will clear down automatically. To ensure that the programming has been successful, make a test call by pressing the Emergency button (phone or Pendant). Setting the Careline Holiday option...
  • Page 84 User Phone to its factory settings Follow the procedure below on the BT In Touch 2000 User Phone to restore its original settings. To return the BT In Touch 2000 User Phone to its factory settings Lift the label surrounding the...

  • Page 85: Caller Display

    The BT In Touch 2000 User Phone and 2000c Carer Phone enable you to take advantage of a number of BT Select Services provided you are connected to the BT network. If you are connected to a different network provider, please contact them for details of their services.

  • Page 86: Call Diversion

    You can display and dial any number from the Calls List at the touch of a button. Please note If you are connected to a network other than BT, you will first have to subscribe to that network’s Caller Display service. Call your network provider for more information.

  • Page 87: Call Waiting

    To switch Call Diversion off: Lift the handset or press Handsfree. Handsfree Press the button. Enter the relevant diversion code. (21, 61 or 67) Press the button again and listen to the confirmation announcement of your instructions. To check Call Diversion has been set: Lift the handset or press Handsfree.
  • Page 88 Ring Back Ring Back calls you back when an engaged number becomes free. Your BT In Touch phone will ring and as soon as you pick up the handset (or press the Handsfree button), you will hear the number you want ringing. There is a charge for this service.

  • Page 89: Three-Way Calling

    Three Way Calling This lets you talk to 2 people at the same time. This is a subscription charge for this service. To use Three Way Calling When you are already talking to one caller: Press the Recall button. Your current caller is put on hold.
  • Page 90 • Wall-mounted using the base stand. Raised Your BT In Touch Phones can be placed on a table or desk and raised using the base stand. Press all the cables coming from the BT In Touch Phone into their guides on the...

  • Page 91: Wall-Mounted

    Drive the screws into the wall, leaving about 5mm free on which to hang the phone. WALL PLUG SCREW WALL Press all the cables coming from the BT In Touch Phone into their guides on the underside of the unit, as shown below.
  • Page 92 Rotate the handset hook 180˚ so that you can hang up the handset when the phone is wall-mounted. Hang the holes on the back of the phone over the screwheads and gently pull the phone downward to make sure it is securely in place. Feed the phone line through the bottom of the wall-mounted base stand to allow the cable to rest flat against the wall.
  • Page 93 Service Within guarantee If you experience a problem with your BT In Touch 2000 User Phone or BT In Touch 2000c Carer Phone, you should contact the BT In Touch Product Helpline on 0845 6011 406. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.
  • Page 94 Pendant. The batteries cannot be replaced, therefore you must order a new BT In Touch Pendant. You will need to register the new BT In Touch Pendant on to your BT In Touch 2000 User Phone and dispose of your old BT In Touch Pendant.
  • Page 95 CHANGE BATTERIES will appear on the display. IMPORTANT The batteries in the BT In Touch 2000 User Phone act as a stand-by power source in the event of the mains power being disconnected. If at any time you find that the battery power has been used, you should immediately replace all existing batteries with new batteries.
  • Page 96 Damage liability BT accepts no responsibility for damage caused to your BT In Touch 2000 User Phone or your BT In Touch 2000c Carer Phone by using any other batteries than the type recommended.
  • Page 97 You may wish to ring round the other Carer contact numbers to establish who took control of the emergency - the BT In Touch 2000 User Phone would have continued the emergency sequence until the emergency code (555) was entered.
  • Page 98 This may be because: • You are too far from the BT In Touch 2000 User Phone - the maximum range in a clear line of sight, that is with no obstructions, is 50m.
  • Page 99 Also check that the Quickdial memories have been given emergency status on both the BT In Touch 2000 User Phone and 2000c Carer Phone. To find out more about BT Select Services including Caller Display, ring BT on fone 0800...
  • Page 100 BT In Touch 2000 package BT In Touch Pendant Radio frequency ...173MHz Transmitted power ...Less than 10mW Range ...50 metres free-field Battery life ...Up to 5 years (based on 2 presses a day) Waterproofing standard...IP67 Dimensions ...38mm x 15mm (Width x Depth) Weight...14g...
  • Page 101 BT In Touch 2000c Carer Phone Power supply ...12V,300mA Batteries...6 x AA Alkaline Standby power ...7 hours Signalling...Tone Recall key function ...Timed Break Recall Handsfree ...Enhanced Quality Voice Channel (can be switched into simplex mode) Hearing aid compatibility ...Yes Caller Display ...Caller Display and Caller Display/Call Waiting Operating modes ...Carer...
  • Page 102 BT In Touch Product Helpline If you are experiencing difficulties with any element of your BT In Touch 2000 package and the user guide has not been able to help, call the BT In Touch Product Helpline on Your conversation may be recorded for training and quality assurance purposes.
  • Page 103 Information on carelines Different careline service providers offer differing levels of service. Some providers will be in your local area while others will offer a consistent level of service across the whole country. For more information, you should contact one of the following: The Princess Royal Trust for Carers Carers National Association The UK Association of Carelines...
  • Page 104 1471 999 calls Advice Aerial (Pendant) Batteries Carer Phone: disposal installation recommended type replacement User Phone: disposal installation recommended type replacement Call Diversion Call Return Call Waiting Caller Display Calls button 34,38,59 Calls list copying to Directory 7,56 delete a call delete all calls dial from view...
  • Page 105 Emergency announcements checking deleting recording Emergency button Emergency call 3-digit code amplification (cancel) amplifying (Carer) amplifying (User) announcements answering (Carer) cancelling controlling further calls initiating (User) line in use (Carer) line in use (User) missed call stopping Emergency cancel timer setting Emergency code Emergency contact numbers...
  • Page 106 Three Way Calling Setting up (Carer) Setting up (User) Settings - optional Carer User Status announcements Storing numbers (User) 18,50 Telephone line cord 18,50 Testing Three-digit code Three Way Calling 24,63 Time 34,59,63 User Phone - At a glance 38,63...
  • Page 108 Nothing in this publication forms any part of any contract. © British Telecommunications plc 1999. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT In Touch 2000 package (12/00) 11.0 Designed by The Art & Design Partnership Limited.

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