BT IN TOUCH Pendant User Manual
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BT IN TOUCH Pendant User Manual

BT IN TOUCH Pendant User Manual

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BT In Touch
User guide for the BT In Touch 2000 User Phone and BT In Touch Pendant
Working in conjunction with the BT In Touch 2000 package
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Summary of Contents for BT IN TOUCH Pendant

  • Page 1 BT In Touch User guide for the BT In Touch 2000 User Phone and BT In Touch Pendant Working in conjunction with the BT In Touch 2000 package...

  • Page 2: Please Note

    Pendant item code: 871769 * FOR USE WITH A CALLER DISPLAY NETWORK SERVICE A Caller Display network service has to be set up by BT or your service provider and you will need to be connected to a digital exchange.

  • Page 3: Table Of Contents

    Setting up support from a careline BT In Touch 2000 User Phone and Pendant service provider At a glance - BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User Phone BT Select Services Setting up the emergency facility on your...

  • Page 4: How The Bt In Touch 2000 Package Works

    How the BT In Touch 2000 package works The BT In Touch 2000 package comprises 2 BT In Touch phones and a BT In Touch Pendant. The User (that is, the person who may require assistance) will use the BT In Touch 2000 User Phone and the BT In Touch Pendant;...

  • Page 5: Basic Emergency Sequence

    Basic emergency sequence START OF EMERGENCY SEQUENCE RECEIPT OF EMERGENCY CALL AT THE CARER’S PREMISES AT THE USER’S PREMISES The emergency light on the BT In BT In Touch 2000c Touch 2000c Carer Phone begins BT In Touch Carer Phone...
  • Page 6 (To use this facility, confirmed by a flashing orange light on the subscription to a Call Diversion service is BT In Touch 2000 User Phone and a series of required.) beeps. The BT In Touch 2000 User Phone...
  • Page 7 During the emergency call, if there is a lot of Arrangement of support for the User Up to 3 BT In Touch 2000c Carer Phones can background noise at the BT In Touch 2000 be used to support one BT In Touch 2000 User User Phone, the Carer can press the 9 button.

  • Page 8: Unpacking

    Unpacking When unpacking you should have: BT In Touch 2000 1 base stand for Wall plugs and screws wall-mounting or User Phone raised mounting 1 mains adaptor 6 x AA batteries 1. User guide 2. Caller Display warning label In the unlikely event that anything is missing, please contact your place of purchase immediately.

  • Page 9: Safety Instructions

    Safety instructions Use the power adaptor and the Do not use the BT In Touch 2000 batteries supplied. Spare batteries User Phone in damp, humid and power adaptors are available conditions such as bathrooms. from BT Shops. The power You can wear the BT In Touch adaptor item code is: 870629.

  • Page 11: Bt In Touch 2000 User Phone And Pendant

    BT In Touch 2000 User Phone and BT In Touch Pendant...

  • Page 12: At A Glance - Bt In Touch 2000 User Phone

    Pendant receiver aerial At a glance Aerial receives the Pendant signal to remotely activate the emergency sequence or automatically answer an incoming call in handsfree. Calls button* Use to access the Calls List (the list of numbers that have called you). Handset hook Calls Dire...
  • Page 13 Handset park (for wall-mount use only) When you leave the phone during a conversation, you can place the handset on here. Display Displays time and date, call information and User prompts. Dial button Press to dial a number shown in the display. Directory button Use to access numbers stored in the directory.

  • Page 14: Setting Up Your Bt In Touch 2000 User Phone

    Important Warning The BT In Touch 2000 package is only completely Your BT In Touch is only designed to operate in a operational once both phones, the BT In Touch normal domestic environment, with the exception Pendant and certain network services have been of the BT In Touch Pendant which is waterproof.
  • Page 15 If you do not have a modern phone socket, then you can call BT on Freefone 0800 800 150 R1: for a low-pitched tone and ask for a BT engineer to come and fit the R2: for a medium-pitched tone correct type. This is a chargeable service.
  • Page 16 6 Connect the power cable 7 Uncoil the pendant receiver aerial The pendant receiver aerial which hangs from the back of your BT In Touch 2000 User Phone needs to be uncoiled. Important Please do not tamper with the pendant receiver aerial.
  • Page 17 • Wall-mounted using the base stand. To set the time and date manually Your BT In Touch 2000 User Phone uses the 12-hour clock. Lift the label surrounding the Quickdial memory buttons to reveal the Announce and Setup buttons. See ‘Desk and wall-mounted phone positions’ on page 65.
  • Page 18 User Phone’, see page 19 and ‘Registering your BT action to rectify the problem. In Touch Pendant’, see page 24 - and then test the BT In Touch 2000 package. If you hear “No mains power”...

  • Page 19: Setting Up The Emergency Facility On Your Bt In Touch 2000 User Phone

    Quickdial memory buttons, either dialled when you press the Emergency button (on M1 or M2 or M3. the BT In Touch 2000 User Phone or Pendant). The display shows (if M2 was pressed): If none of the Quickdial memories have been...

  • Page 20: Giving Emergency Status To Numbers

    Press the Store button. Store up to 3 numbers by repeating this Store The display then shows: sequence for each of the Quickdial memory buttons. ENTER NAME THEN PRESS STORE Important Enter a name for this phone number. It is highly recommended that more than one Carer Use the keypad to type in letters by is stored as an emergency contact number.
  • Page 21 These Quickdial memories now Important have emergency status. If you have not given emergency status to any Quickdial memories, your BT In Touch 2000 User Please note Phone will announce “Warning no emergency You cannot allocate emergency status to a Quickdial numbers”...
  • Page 22 Changing Quickdial memory 999 Calls numbers Although the BT In Touch 2000 User phone will accept “999” as a phone number which can be You can only change a Quickdial memory allocated emergency status, it is not recommended. number when the emergency status has been BT strongly recommends that the Carer first removed from that number.

  • Page 23: At A Glance - Bt In Touch Pendant

    Small, lightweight and waterproof, the BT In Touch Pendant acts as a portable emergency button for the BT In Touch 2000 User Phone. When pressed in an emergency, the BT In Touch Pendant contacts the BT In Touch 2000 User Phone which starts dialling the stored emergency numbers.

  • Page 24: Registering Your Bt In Touch Pendant

    5 seconds. The display shows: Testing the range of the BT In Touch Pendant LOG PENDANT You need to check the performance of the BT In Touch Pendant under the conditions of your Continue holding down the Store button. own home and garden.
  • Page 25 BT In Touch Pendant Whenever you change the location of the BT In The BT In Touch Pendant can be worn in 3 Touch 2000 User Phone, you should test the BT In ways, depending on which is most convenient: Touch Pendant again, see page •...
  • Page 26 The BT In Touch Pendant will normally work answer calls for about 5 years (based on 2 presses per day). The BT In Touch Pendant is a sealed unit which does not require maintenance. When BT In Touch Pendant in normal use...
  • Page 27 IMPORTANT If the Pendant button is pressed at the same time Registering a replacement as a call is coming in, then your BT In Touch BT In Touch Pendant 2000 User Phone will assume that you want to receive the incoming call rather than start the To register a new or replacement BT In Touch emergency sequence.

  • Page 28: Emergency Announcements

    Carer emergency numbers. You will hear, “To record a new announcement, please speak now” The BT In Touch 2000 User Phone has a followed by a long beep. pre-programmed announcement, which is - You have 10 seconds to record a new announcement message.
  • Page 29 To check the emergency announcement Status announcements Lift the label surrounding the If your BT In Touch 2000 User Phone detects Announce Quickdial memory buttons to reveal either no mains power or low batteries on the Setup the Announce and Setup buttons.

  • Page 30: The Bt In Touch 2000 User Phone In An Emergency

    BT In Touch 2000 User Phone on the BT In Touch 2000 User Phone. - from your BT In Touch Pendant and from The phone will beep and the orange your BT In Touch 2000 User Phone itself.
  • Page 31 This is to prevent the handset emergency sequence. If the person on the being accidentally knocked off and then both telephone line has failed to hang up, the BT In parties (Carer and User) being unable to Touch 2000 User Phone will replay the communicate with each other.

  • Page 32: The Bt In Touch 2000 User Phone In Normal Use

    The BT In Touch 2000 User Phone in normal use the prefix 141 inserted before the Making and receiving calls Carers telephone number. See page 36 for ‘Storing names and numbers in the Directory’. To make a call Once this prefix has been entered,...
  • Page 33 To receive a call To make a handsfree call When the phone rings, either: Press the Handsfree button. Handsfree Pick up the handset and speak. The handsfree light comes on and you can hear the dialling tone. Dial the number you require. Handsfree Press the Handsfree button.
  • Page 34 Services ring BT on Freefone 0800 800 150. to scroll through the Calls List until you come to the entry you wish to dial. Your BT In Touch 2000 User Phone can store up to 30 incoming numbers with the time and 2:39 pm 15 APR 0181 100 5678 date of each call.
  • Page 35 To delete an individual call from the Calls List To copy numbers stored in the Calls List to the Directory Press and hold down the Calls button Calls Numbers stored in the Calls List can to scroll through the Calls List until be copied to the Directory.
  • Page 36 Directory (as well as under the Quickdial To find out more about BT Select Services, memories) so that they can be dialled in a normal refer to page 60, or call BT on Freefone 0800 (non-emergency) situation. 800 150.
  • Page 37 The display shows the number of Dialling from the Directory entries (up to 10). ENTER NUMBER Press the Directory button repeatedly Directory then ENTRIES XX THEN PRESS STORE until the display shows the number you wish to dial. Enter the phone number. Press the Dial button.
  • Page 38 NO MAINS POWER Warning alerts Assuming your batteries are not fully drained, If your BT In Touch 2000 User Phone detects your phone will revert to battery back-up until that there is no mains power, the telephone line the mains power is restored. All your Quickdial...
  • Page 39 Voice prompts When you set voice prompts to ON, your VOICE OFF SET UP BT In Touch 2000 User Phone will confirm each numeric key press with an announcement. Then press the Setup button to Setup For example, if you press 7 you will hear “Seven”.
  • Page 40 Display contrast control To set the emergency cancel timer Adjust the contrast of the display to your preferred level. Lift the Quickdial memory label to Announce reveal the Setup button. Setup To set the contrast of the display Press the Setup button. Setup Then press the 2-digit code to change Lift the Quickdial memory label to...
  • Page 41 Returning your BT In Touch 2000 User Phone to its factory settings Follow the procedure below to restore the original settings. To return your BT In Touch 2000 User Phone to its factory settings Lift the Quickdial memory label to Announce reveal the Setup button.

  • Page 42: Testing Your Bt In Touch 2000 Package In An Emergency Situation

    2000c Carer Phone at the Carer’s home you Please note should test the package fully. You will need two people to test whether the BT In Touch 2000 package is working correctly, one When testing the BT In Touch 2000 package person by the BT In Touch 2000 User Phone and you may find the section “Helpful timer whilst...
  • Page 43 “Don’t worry we are trying to contact help”. The BT In Touch 2000 User Phone then goes into ‘handsfree’ and connects to the telephone line. The display shows the name of the first Carer contact and their number is dialled.
  • Page 44 BT In Touch 2000 User Phone should now dial the next Carer contact number which has been given emergency status. Rather than let your BT In Touch 2000 User Phone do this, press and hold down the Cancel button until the emergency is cleared.
  • Page 45 Now press the Emergency button again, this time on the BT In Touch 2000 User Phone. The display shows the name of the first The BT In Touch 2000c Carer Phone will Carer contact and their number is dialled.
  • Page 46 Clear down by pressing the Handsfree User Phone will automatically clear down. button. Now make another Emergency Call by The BT In Touch 2000c Carer Phone will pressing the Emergency button. ring again, the emergency light will start flashing and the phone will start beeping.
  • Page 47 9 seconds Code 11 Please note If your BT In Touch Pendant does not work over You can set the emergency timer to the full 50 metre range, it does not mean it is 9 seconds to help you with your faulty.
  • Page 48 (the User) make an emergency call to 1 SECOND DELAY SET UP them, they will hear the Call Waiting ‘beep’ (if they have subscribed to the BT Call Waiting Press the Setup button. You will hear Setup Select Service). The emergency and call lights a double beep to confirm.

  • Page 49: Bt In Touch 2000 Package - 4 Carer Options

    Furthermore, the Carer’s situation may also change and they may not be able to offer the level of support required. The BT In Touch 2000 package offers 4 Carer options to allow for these changes. The four Carer options are: 1.

  • Page 50: Carer Option

    1. Carer option Where you (and family or friends) are the Carers Up to 3 of the BT In Touch 2000 User Phone’s Quickdial memory buttons can be set with your chosen Carer contact numbers. These numbers are automatically dialled in an emergency.
  • Page 51 555 emergency code is not entered. User Phone - until the call is answered by a Carer and 555 is entered BT In Touch Pendant button Carer 2 or Emergency button on the BT In Touch 2000 User Phone is pressed...

  • Page 52: Carer + Careline Option

    It is usually a 24-hour call Up to 3 of the BT In Touch 2000 User Phone’s centre run by a local authority Quickdial memory buttons can be set with or charity and is staffed by your chosen Carer contact numbers.
  • Page 53 Carer 3 is called emergency action If Carer 3 does not stop the BT In Touch Pendant button sequence, the careline or Emergency button on service provider is called the BT In Touch 2000 Carer 3 User Phone is pressed...

  • Page 54: Careline Option

    The Carer will need to agree the period of page 103). They will be able to program your cover with the careline service provider. existing BT In Touch 2000 User Phone to operate with full-time careline support. When subscribing to full-time Careline options,...
  • Page 55 User listens and speaks to AT THE USER’S PREMISES the careline operator ‘handsfree’ via the loudspeaker BT In Touch Pendant BT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 User Phone 24hr Careline service provider...

  • Page 56: Setting Up Support From A Careline Service Provider

    User will hear a beep. Now it is arrangements. In most instances, they will the User’s turn to speak. The conversation will ring you back and program your BT In Touch continue under the control of the careline 2000 User Phone for you, usually without a operator who will deal with the situation.
  • Page 57 Now ring the careline service provider The careline service provider will then who will provide instructions and program your BT In Touch 2000 User Phone remotely program your BT In Touch with their emergency contact number. 2000 User Phone with their emergency contact number.
  • Page 58 When the programming is complete On answering (either by the handset your BT In Touch 2000 User Phone or ‘handsfree’), the careline service will clear down automatically. provider will remotely program your BT In Touch 2000 User Phone with To ensure that the programming has their emergency contact number.
  • Page 59 Returning the BT In Touch 2000 User Phone to its factory settings Follow the procedure below on the BT In Touch 2000 User Phone to restore its original settings. To return the BT In Touch 2000 User Phone...

  • Page 60: Bt Select Services

    Calls List at the touch of a button. Please note Caller Display If you are connected to a network other than BT, you will first have to subscribe to that network’s With Caller Display you know who’s calling Caller Display service. Call your network provider before you even lift the handset.
  • Page 61 To check Call Diversion has been set: To use Call Diversion with your BT In Touch 2000 User Phone Lift the handset or press Handsfree. Handsfree Press the button. You will need to enter the appropriate Press the button. diversion code: Enter the relevant diversion code.
  • Page 62 Call Waiting To check the Call Waiting setting If you are already on the phone and another Handsfree Lift the handset or press Handsfree. call is coming in, Call Waiting tells you with a series of gentle beeps. You can put your Press the button.
  • Page 63 Ring Back calls you back when an engaged This lets you talk to 2 people at the same time. number becomes free. Your BT In Touch This is a subscription charge for this service. phone will ring and as soon as you pick up the...
  • Page 64 To end the second call: Press the Recall button. You hear the dialling tone. Press the 7 button. You are now connected only to your original caller. 1471 Call Return Find out who called you last. This is a subscription-free service. To use Call Return Lift the handset or press Handsfree.

  • Page 65: Desk And Wall-Mounted Phone Positions

    Check that you have installed the batteries and set your base switches to the settings you want before you attach the base stand. See page 14. Your BT In Touch 2000 User Phone can be positioned in 3 ways: • Flat on a table or desk.
  • Page 66 WALL PLUG SCREW WALL Wall-mounted Your BT In Touch 2000 User Phone can be wall- mounted using the screws and wall plugs Press all the cables coming from the BT In provided. Touch 2000 User Phone into their guides on the underside of the unit, as shown below.
  • Page 67 Rotate the handset hook 180˚ so that you can hang up the handset when the phone is wall-mounted. Hang the holes on the back of the phone over the screwheads and gently pull the phone downward to make sure it is securely in place. Feed the phone line through the bottom of the wall-mounted base stand to allow the cable to rest flat against the wall.

  • Page 68: Maintenance

    Maintenance Outside warranty General If your BT In Touch 2000 User Phone needs repair after the warranty period has ended, call Clean your BT In Touch 2000 User Phone with the BT In Touch Product Helpline on 0845 a damp cloth (not wet) or an antistatic wipe.
  • Page 69 Pendant on to your BT In Touch 2000 User Phone and dispose of your old BT In Touch Pendant. To order a new BT In Touch Pendant ask your original point of purchase or ring the BT In Touch Product Helpline on 0845 6011 406.

  • Page 70: Help And Advice

    Help and advice If you cannot find the information you require in this section, then phone the BT In Touch Product Helpline on 0845 6011 406 What is the 3-digit code to stop the Replacing phone batteries emergency sequence? After a time, you may find that the batteries are running out.
  • Page 71 Do not immerse the batteries in water. Do not Ring BT on Freefone 0800 800 150 to talk to throw the batteries or the old BT In Touch a BT engineer. Pendant into fire, or dispose of them with ordinary domestic refuse.
  • Page 72 Check that you have successfully registered the BT In Touch Pendant and that your BT In Touch 2000 User Phone is properly installed with mains power, batteries and the telephone line is connected to the phone socket.
  • Page 73 The BT In Touch Pendant may not work in the Where do I get a replacement/ particular place you are trying to use it. This additional BT In Touch Pendant? may be because: Ring the BT In Touch Product Helpline on •...

  • Page 74: Technical Specification

    Technical specification for the complete BT In Touch 2000 package BT In Touch Pendant Radio frequency ........173MHz Transmitted power ........Less than 10mW Range ............50 metres free-field Important note: The range can be greatly reduced where conditions are not ideal, (i.e. in certain buildings or near bodies of water, etc).

  • Page 75: Where To Go For More Information

    BT In Touch Product Helpline Carers National Association If you are experiencing difficulties For information and advice on caring, with any element of your BT In call the Carers National Association Touch 2000 package and the user 0345 573 369...
  • Page 76 Information on carelines Different careline service providers offer differing levels of service. Some providers will be in your local area while others will offer a consistent level of service across the whole country. For more information, you should contact one of the following: The Princess Royal Trust for Carers 0171 480 7788 Carers National Association...

  • Page 77: Index

    Index 32,36 Cancel button 31,38 1471 Careline Holiday option 54,58 5,31,45 Careline option 54,57 999 calls Careline service providers more information 75,76 Advice set up Aerial (Pendant) Carer + Careline option 52,57 Carer option Batteries disposal Date installation Directory recommended type deleting replacement 14,70...
  • Page 78 further calls 5,7,46 Pendant initiating (User) answering incoming calls line in use (Carer) at a glance line in use (User) battery low warning stopping 31,38 detachable mounts Emergency cancel timer 39,47 emergency use setting 39,47 life Emergency code 5,31,45 normal use Emergency contact numbers range - testing confirm and change numbers...
  • Page 79 Call Diversion Call Waiting Ring Back Three Way Calling Setting up Settings - optional Status announcements Storing numbers Technical specification Telephone line cord Testing Three-digit code 5,31,45 Three Way Calling Time Timer 40,47 User Phone - At a glance Voice prompts Volume ringer speaker...
  • Page 80 Nothing in this publication forms any part of any contract. © British Telecommunications plc 2000. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT In Touch 2000 User Phone (03/00) 3 Designed by The Art & Design Partnership Limited.

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