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Frequently Asked Questions
Problem
Food has frozen to-
gether or to the wall.
An alarm sounds.
No alarm sounds de-
spite the appliance door
being open.
The appliance door
cannot be opened.
The appliance door
cannot be opened when
Sabbath Mode is
switched on.
104
Possible cause and solution
The food packaging was not dry when loaded in the
freezer.
Use a blunt instrument (such as a spoon handle) to
carefully pry them apart.
The appliance door has been open for longer than
3 minutes.
Close the appliance door.
You have switched off the audible signal.
Switch the audible signal back on using Settings
mode .
The
Pull2Open
Door Assistant is switched on but the
appliance has a handle-free cabinet front.
For handle-free cabinet fronts, switch on the
Push2Open
Door Assistant (see "Switching on the
Door Assistant" in "Selecting additional settings").
The
Door Assistant is switched on at the
Push2Open
same time as Sabbath Mode.
When Sabbath Mode is switched on, the Door As-
sistant is deactivated.
Pull the appliance door open from below or from
the side.
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