Canon VIXIA HF G50 Instruction Manual page 114

Troubleshooting
Memory card is full
- The SD card is full. Delete some recordings (A 88) to free some space or replace the SD card.
Memory card is write-protected
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of
the LOCK switch.
No clips
- There are no clips on the SD card selected.
114
No memory card
- Insert a compatible SD card into the camcorder (A 28).
No photos
- There are no photos to play back.
Operation canceled
- Cannot access the SD card. Check the SD card and make sure it is working correctly and
inserted correctly.
- An SD card error occurred. The camcorder cannot record or display the image. Try removing
and reinserting the SD card, or use a different SD card.
Recording was stopped due to insufficient write speed of the memory card
- The write speed of the SD card was too slow so recording was stopped. To record clips with a
resolution of 3840x2160 or clips using slow & fast motion recording mode, use an SD card that
is rated UHS Speed Class U3. To record other clips, use an SD card that is rated SD Speed
Class 6 or 10, or UHS Speed Class U1 or U3.
- After repeatedly recording, deleting and editing clips (fragmented memory), it will take longer to
write data on the SD card and recording may stop. Save your recordings (A 94) and initialize
the SD card (A 30).
Some clips could not be deleted
- Clips that were protected/edited with other devices and then transferred to an SD card
connected to the computer cannot be deleted with this camcorder.
Task in progress. Do not disconnect the power source.
- The camcorder is updating the SD card. Wait until the operation ends and do not disconnect
the compact power adapter or remove the battery pack.
Too many photos and MP4 movies. Disconnect the USB cable.
- Disconnect the USB cable. Try using a card reader or decrease the combined number of MP4
clips and photos on the SD card to fewer than 2,500 (Windows), or 1,000 (macOS).
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and
restore the connection after a short while.