Appendix A: Service Information - Eia; Table 21: Service Information - Telephone Numbers To Eia Integrated Call Center - Motorola MTP850 S Product Information Manual

Appendix
A
Service Information – EIA
Service orders are dealt with by two centres: European Radio Support Centre (ERSC) and European Systems and
Components Centre (ESCC). This section contains contact details to service centers in Europe, Middle East, and
Africa.
European Radio Support Centre (ERSC)
ERSC provides a remote Technical Support Service to help customers resolve technical issues and quickly restore
their systems. The centre handles service orders for subscribers and accessories. This team of highly skilled
professionals is available to the customers that have current ERSC service agreements in place. For further
information and to verify whether your current service agreement entitles you to benefit from this service, contact
your local customer support.
To contact ERSC, use the following EIA Integrated Call Center details:
E-mail: ersc@motorolasolutions.com
Telephone: +49 30 66 86 1555
European Systems and Components Centre (ESCC)
ESCC provides a repair service for infrastructure equipment. Customers requiring a repair service should contact the
Customer Information Desk and obtain a Return Material Authorization number. Unless advised otherwise, the
equipment should then be shipped to the following address:
Motorola GmbH, European Systems Component Center, Am Borsigturm 130, 13507 Berlin, Germany
E-mail: escc.admin@motorolasolutions.com.
Telephone: +49 30 66 86 1404
Mon – Fri, 08:00 am – 06:00 pm (CET)
Table 21: Service Information — Telephone Numbers to EIA Integrated Call Center
Country
Austria
Denmark
France
Germany
Italy
Lithuania
Netherlands
Norway
.
Telephone Number
1206091087
43682114
157323434
6950070204
291483230
880030828
202061404
24159815
95 | Service Information – EIA
Table continued...
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