Troubleshooting - Denon DN-700AV User Manual

Troubleshooting

If you encounter a problem, try doing these things first:
•
Make sure all cables and other connected devices are properly and securely connected.
•
Make sure you are using DN-700AV as described in this user guide.
•
Make sure your other devices or media are working properly.
•
If you believe DN-700AV is not working properly, check the following table for your problem and solution.
Problem:
Power does not turn on.
The Display is off
The power button indicator blinks red at 2 second
intervals
No audio is outputted
No video is outputted.
Dolby TrueHD, DTSHD, Dolby Digital Plus audio is not
outputted.
When a USB flash drive is connected, "USB" is not
displayed in the menu.
Files on a USB flash drive cannot be played.
The file names are not displayed properly ("...", etc.).
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Solution:
Make sure the power cable is properly connected to DN-700AV and the power
outlet.
Set the Dimmer to a setting other than "Off".
The temperature inside the unit has risen. Turn off the power and re-apply the
power after the temperature has sufficiently fallen.
Re-install the unit in a place with good ventilation.
Check the audio cable connections.
When outputting HDMI audio from the speakers, set "HDMI Audio Out" on the
menu to "AMP".
Ensure the sound is not muted.
When outputting HDMI audio from a TV, set "HDMI Audio Out" on the menu to
"TV".
Check the video cable connections.
Set the source on DN-700AV to match the connected video input.
Set your TV to the correct input source.
If using HDMI cables, check whether the TV is compatible with copyright
protection (HDCP). If connected to a device not compatible with HDCP, video will
not be output correctly.
Ensure HDMI cables are used.
Check that the USB flash drive is properly connected.
Ensure a USB flash drive conforming to mass storage class or MTP standards is
connected.
Connect the USB flash drive directly to the USB port (not through a USB hub).
Ensure the USB flash drive has been formatted as FAT16 or FAT32.
If the USB flash drive is divided into multiple partitions, only files stored in the top
partition can be played.
The file type is not supported.
You are attempting to play a file that is copyright protected. Files that are
copyright protected cannot be played on this unit.
Unsupported file name characters are used. Characters that cannot be displayed
are replaced with a ".".