• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Page 29
To get the general FRU list for a product, do the following: 1. Go to http://www.lenovo.com/support 2. Follow the instructions on the screen to select a product. 3. Click the Product & Parts tab.
• If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
1. Connect the computer to a power outlet and turn on the computer. 2. Check the adapter status from the following Lenovo programs: • For Windows 10: Open the Lenovo Settings program and click Power. • For Windows 7: Open the Power Manager program and click Battery.
4. Check the battery status icon again. If the same error still exists, replace the system board. Checking the removable battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
Page 37
Wire Voltage (V dc) +2.5 to +3.2 Black Ground • If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. Chapter 3 General checkout...
8. When all of the data has been copied from the last disc in the set and has been processed, remove the external CD/DVD drive and restart the computer. Follow the instructions on the screen to finish the recovery. Note: The rest of the recovery process is fully automated and no action from you is required. The computer will restart into the Microsoft Windows desktop several times and you might experience periods when no activity is apparent on the screen for several minutes at a time.
Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.
If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on. The computer does not start until the password is entered. Note: If only a supervisor password is set, the password prompt will not be displayed when the operating system is started.
Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive with a scheduled fee.
2. Select Power off display. To end screen blank mode and resume normal operation, press any key. Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: • The LCD is powered off. •...
• “Intermittent problems” on page 43 • “Undetermined problems” on page 43 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type. Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.”...
Page 46
Symptom or error FRU or action, in sequence 1802 1. Remove network card. Unauthorized network card is plugged in—Turn off and 2. Replace the system board. remove the network card. 1820 Remove all but the reader that you set up for the More than one external fingerprint reader is attached.
UEFI variable storage using the above solution. Beep symptoms Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1.
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
Page 50
Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. See “Power system checkout” on page 29. 1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3.
Page 52
Indicator Indicator behavior and description Camera-status indicator On: The camera is in use. System-status • Blinks for three times: The computer is initially connected to power. indicators • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode. •...
Page 54
1. Open Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager. In the Keyboard Manager window, click the USER-DEFINED KEY tab. 3. Follow the instructions on the screen to complete the setting.
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs FRU descriptions Self-service Optional-service LCD unit (see “LCD FRUs” on page 53) Keyboard bezel assembly (with or without fingerprint reader) Power-button card Micro-SIM-card tray (available on some models) Fingerprint reader (available on some models) Chapter 7 Locations...
Page 58
Miscellaneous parts kits (see “Miscellaneous parts” on page 54) Power cord ac power adapter Note: The Lenovo recovery disc set and Lenovo factory recovery USB key are used to restore the Microsoft Windows operating system. They might not come with the computer, and a user might order them from http:// , though additional shipping and handling fees might apply.
Label kit Connector and cable guide This section provides information to help Lenovo-authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs” on page 51 and “LCD FRUs” on page 53.
Page 61
Connector/location Internal cable Smart-card-reader connector (internal) FPC for smart-card reader, connecting the smart- card reader to the system board Speaker connector (internal) Speaker assembly with cable Trackpad connector (internal) FPC for trackpad, connecting the trackpad to the system board Built-in-battery connector (internal) Built-in battery assembly with cable Wireless-LAN card slot (internal) None, with the wireless-LAN card directly connecting...
Page 62
Keyboard bezel assembly connector and cable Internal cable Connector/location Trackpad connector (internal) FPC for trackpad, connecting the trackpad to the system board Smart-card reader connector and cable Connector/location Internal cable Smart-card reader connector (internal) FPC for smart-card reader, connecting the smart- card reader to the system board Fingerprint reader connector and cable A275 Hardware Maintenance Manual...
Page 63
Table 2. Fingerprint reader card Internal cable required Connector/feature Cable connection Fingerprint reader connector Fingerprint reader cable Connect one end to the fingerprint (internal) reader connector on the system board, and the other end to this connector. Wireless-LAN card connectors and cables Internal cable Connector/location Wireless-LAN antenna connector (internal)
Camera cable, connecting the power-button card to the system board, the ThinkPad logo LED (on the A- cover), and the camera/microphone module Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup A275 Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
Page 68
1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instructions on the screen.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http:// www.lenovo.com/support...
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in batteries. For Windows 10, disable Fast Startup before disabling the built-in battery. To disable Fast Startup for Windows 10, do the following: 1.
Page 71
Lenovo provides a diagnostic program to do an automatic battery diagnostic test that determines if the battery is defective. A battery FRU should not be replaced unless this diagnostic test shows that the battery is defective.
1020 Base cover assembly For access, remove this FRU: • “1010 Removable battery” on page 64 Note: Depending on the model, your computer might look slightly different from the illustrations in this topic. Removal steps of the base cover assembly Applying labels to the base cover assembly The following illustration shows the location of each label.
GEO label IMEI label Argentina CNC WLAN label Israel Homologation label Taiwan WWAN label Indonesia Postel label Korea NFC label S/N label China CECP label SVT label Genuine Microsoft label (for Windows 10) Certificate of Authentication (COA) label (for Windows Argentina CNC WWAN label India BIS label Indonesia rating label...
Page 74
Lenovo provides a diagnostic program to do an automatic battery diagnostic test, which can determine if the removable battery is defective. A removable battery FRU should not be replaced unless this diagnostic test shows that the battery is defective.
1040 Memory module For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Base cover assembly” on page 66 Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot at an angle of about 20 degrees. Press the memory module in firmly, and pivot it downward until it snaps into place.
Page 76
• Never remove the internal storage drive while the system is operating or in suspend mode. Removal steps of the 2.5-inch storage drive and drive cable Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 2.7 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure that the internal storage drive is firmly attached.
Page 77
Removal steps of the M.2 solid-state drive installed in the storage drive bay Chapter 9 Removing or replacing a FRU...
Page 78
Step Screw (quantity) Color Torque M2 × 2.7 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the internal storage drive is firmly attached.
Removal steps of the M.2 solid-state drive installed in the wireless WAN card slot Step Screw (quantity) Color Torque M2 × 2.7 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the internal storage drive is firmly attached. 1060 Wireless-LAN card For access, remove these FRUs in order: •...
In step , disconnect the connectors by using the removal tool for the antenna RF connector or pick off the connectors in the direction as shown by using your fingers. Step Screw (quantity) Color Torque M2 × 2.7 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)
Page 81
2. Release the cables from the cable holder on the thermal fan assembly. 3. Remove the thermal fan assembly. When installing: • Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the thermal fan assembly with bare fingers.
• Do not touch the thermal grease. • Do not press, touch, or rotate the fan impeller. • Do not touch the fan inlet hole. • Do not twist or pull the cable of the thermal fan assembly. • Do not apply pressure on the top and bottom covers of the thermal fan assembly. •...
1100 System board Important notices for handling the system board When handling the system board, observe the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 15 cm (6 inches) so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
Page 84
Removal steps of the system board Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 2.2 mm, big head, nylon-coated (2) (1.85 kgf-cm) A275 Hardware Maintenance Manual...
Page 85
Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) M2 × 2.7 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
When installing: Ensure that the connectors are attached firmly. The following component Microprocessor soldered on the top side of the system board is extremely sensitive. When you service the system board, avoid any kind of rough handling. 1110 Coin-cell battery For access, remove these FRUs in order: •...
Removal steps of the coin-cell battery When installing: Ensure that the coin-cell battery connector is attached firmly. 1120 Speaker assembly For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Base cover assembly” on page 66 •...
Step Screw (quantity) Color Torque M2 × 2.2 mm, big head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. 1130 Smart-card reader assembly (available on some models) For access, remove these FRUs in order: •...
Step Screw (quantity) Color Torque M2 × 2.7 mm, flat-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. 1140 Fingerprint reader and fingerprint reader cable For access, remove these FRUs: • “1010 Removable battery” on page 64 •...
Page 90
Removal steps of the fingerprint reader and fingerprint reader cable A275 Hardware Maintenance Manual...
Removal steps of the trackpad Step Screw (quantity) Color Torque M2 × 2 mm, flat-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) 1160 LCD unit For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Base cover assembly” on page 66 Removal steps of the LCD unit A275 Hardware Maintenance Manual...
Page 93
Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (8) Silver 0.181 Nm (1.85 kgf-cm) When installing: • Ensure that the connectors are attached firmly. • Ensure that you correctly route and secure the cables. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
When installing: Ensure that the connector is attached firmly. 1180 Keyboard assembly For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Base cover assembly” on page 66 • “1030 Built-in battery” on page 67 •...
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (5) Black 0.181 Nm (1.85 kgf-cm) 2010 LCD bezel For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Base cover assembly” on page 66 •...
Page 97
Removal steps of the LCD hinges Step Screw (quantity) Color Torque M2.5 × 2.2 mm, big-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Removal steps of the LCD panel and LCD cable Chapter 9 Removing or replacing a FRU...
When installing: Ensure that the LCD connector is attached firmly. 2030 Camera/microphone module and camera cable (available on some models) For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Base cover assembly” on page 66 •...
Page 102
Cable routing: When you install the antenna assembly and camera cable, route the camera cable in the cable holder and the antenna cable outside the cable holder. Antenna locations: Wireless-LAN auxiliary antenna (black) Wireless-WAN auxiliary antenna (blue, available on some models) Wireless-WAN main antenna (orange, available on Wireless-LAN main antenna (gray) some models)
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint Microsoft, Windows, Windows Server, and Cortana are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Page 106
Abbreviation Term POST power-on self-test random-access memory radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory...
Page 108
Part Number: SP40P05745_01 Printed in (1P) P/N: SP40P05745_01 *1PSP40P05745_01*...
Need help?
Do you have a question about the Thinkpad A275 and is the answer not in the manual?
Questions and answers