Lenovo ThinkPad A485 User Manual
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Lenovo ThinkPad A485 User Manual

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  • Page 1 A485 User Guide...
  • Page 2 • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v Lenovo makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: https://support.lenovo.com Third Edition (June 2018) ©...

  • Page 3: Table Of Contents

    ....Operating environment ... . Lenovo programs ....Chapter 4. Accessibility, ergonomic, Accessing Lenovo programs .
  • Page 4 Spills on the keyboard ..Calling Lenovo ... . . 124 Error messages ... . .
  • Page 5 Recycling information for China ..138 Lenovo product service information for Taiwan ....133 Appendix D. Restriction of Eurasian compliance mark .
  • Page 6 A485 User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2018...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2018...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 18: Glass Parts Notice

    Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

  • Page 19: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view © Copyright Lenovo 2018...
  • Page 20 Infrared camera * Microphones Conventional camera * Conventional camera with ThinkShutter (lens cover) * Power button Fingerprint reader * ® TrackPoint buttons Trackpad TrackPoint pointing stick Screen (multi-touch screen available on some models) Note: * Available on some models. Infrared camera The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication.

  • Page 21: Left-Side View

    The two USB-C connectors also work as the power connectors. Use the shipped USB-C power adapter and power cord to connect the computer to ac power through either of the two USB-C connectors. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: https://www.lenovo.com/accessories...

  • Page 22: Right-Side View

    Always On USB feature on your computer. To configure the Always On USB settings, do the following: 1. Start the Lenovo Vantage program. See “Accessing Lenovo programs” on page 13. 2. Click Hardware Settings ➙ Power. A485 User Guide...

  • Page 23: Bottom View

    You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https://www.lenovoquickpick.com/...

  • Page 24: Status Indicators

    Removable battery Latches Docking-station hook holes Fan louvers Keyboard drainage holes Speakers Emergency-reset hole Nano-SIM card slot * Note: * Available on some models. Removable battery You can use the computer with battery power whenever ac power is unavailable. Latches Use the latches to lock or unlock the removable battery.
  • Page 25 Camera status indicator When this indicator is on, the camera is in use. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. •...

  • Page 26: Important Product Information

    • FCC ID and IC Certification information • Windows operating systems information Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. A485 User Guide...

  • Page 27: Fcc Id And Ic Certification Information

    Lenovo. Note: Do not remove or replace a factory-preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, the actual FCC ID and IC certification number is affixed to the wireless WAN module installed in the computer.

  • Page 28: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer. Labels for the Windows operating systems ®...

  • Page 29: Computer Features

    Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Microprocessor To view the microprocessor information of your computer, right-click the Start button and then click System. Memory •...

  • Page 30: Computer Specifications

    • Trusted Platform Module (TPM) * Wireless features • Bluetooth • Global Positioning System (GPS)* • Wireless LAN • Wireless WAN * Others • Conventional camera * • Microphones Note: * Available on some models. Computer specifications Size • Width: 336.6 mm (13.25 inches) •...

  • Page 31: Lenovo Programs

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 32 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. A485 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Using The Multi-Touch Screen

    How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 49 to find out how you can protect your computer from theft and unauthorized use. • Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive”...
  • Page 35 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 36: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar. Function: View all your open windows in task view. • Short swipe for full-screened app or when your computer is in the tablet mode Touch: Swipe downwards shortly from the top edge.
  • Page 37 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 38: Using The Thinkpad Pointing Device

    • Fn+4: Press Fn+4 to put the computer to sleep mode. To wake up the computer, press the Fn key or the power button. • Fn+Q: Press Fn+Q to toggle between the high performance mode and the quiet mode of Lenovo smart cooling feature.

  • Page 39: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 23. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 40: Using The Trackpad

    Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions:...

  • Page 41: Using The Trackpad Touch Gestures

    Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.

  • Page 42: Replacing The Cap On The Pointing Stick

    Replacing the cap on the pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 43: Using The Battery

    10°C (50°F) and 35°C (95°F). Note: To check the battery temperature, do the following: 1. Open Lenovo Vantage. See “Accessing Lenovo programs” on page 13. 2. Click Hardware Settings ➙ Power. 3. Locate the Power Status section and then click Show Details to view the battery temperature.

  • Page 44: Managing The Battery Power

    Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.

  • Page 45: Cabled Ethernet Connections

    When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off to help conserve power. Cabled Ethernet connections With an Ethernet cable, you can connect your computer to a local network through the Ethernet connector on your computer.

  • Page 46: Using The Wireless-Wan Connection

    Using the wireless-WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks. These connections can be maintained over a large geographical area by use of multiple antenna sites or satellite systems maintained by wireless service providers.

  • Page 47: Using The Airplane Mode

    Using the Airplane mode If the Airplane mode is enabled, all wireless features are disabled. To enable or disable the Airplane mode, do the following: 1. Open the Start menu. 2. Click Settings ➙ Network & Internet ➙ Airplane mode. 3.
  • Page 48 If you want to cover the camera lens, slide the ThinkShutter to the right. If you want to configure the camera settings, open the Start menu and then click Lenovo Vantage ➙ Hardware Settings ➙ Audio/Visual. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 49: Using A Media Card Or A Smart Card

    2. Follow the instructions on the screen and ensure that you are centered and looking directly at the camera. When the program recognizes your face, it automatically unlocks the screen and signs you in to the Windows operating system. Using a media card or a smart card Your computer has a media-card slot.

  • Page 50: Using An External Display

    1. Locate the appropriate type of slot for your card. See “Computer controls, connectors, and indicators” on page 1. 2. Ensure that the card is correctly oriented: • For the media card: The metal contacts are facing down and pointing toward the card slot. •...
  • Page 51 Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to a video connector such as the HDMI connector and USB-C connector by a cable. The wireless display can be added ®...

  • Page 52: Using The Lenovo Smart Cooling Feature

    Using the Lenovo smart cooling feature The Lenovo smart cooling feature enables your computer to work in the following two modes: • The high performance mode (default setting): The computer works with higher thermal performance and normal noise.
  • Page 53 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: https://www.lenovo.com/accessories Chapter 2 Using your computer...
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  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. You can contact Lenovo sales to purchase a system lock with the option part number 4XE0Q56388. Key lock indicator: This indicator turns on when the system lock key is in the locked position.

  • Page 57: Attaching Your Computer To A Docking Station

    Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. ac power connector: Connect the ac power adapter. ® DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor. USB 2.0 connector, USB 3.1 connector Gen 1: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 58 3. Ensure that you turn the system lock key to the unlocked position ( 4. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown until you hear a click. Slide the latch in the direction as shown 5.

  • Page 59: Detaching Your Computer From A Docking Station

    6. Turn the system lock key to the locked position ( Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. Detaching your computer from a docking station To detach your computer from a docking station, do the following: Note: The ThinkPad Basic Docking Station does not ship with a system lock installed.

  • Page 60: Guidelines On Connecting Multiple External Displays

    2. Slide the latch in the direction as shown to release the computer, and then grasp both sides of the computer to remove it Guidelines on connecting multiple external displays You can connect multiple external displays to a supported ThinkPad docking station. To ensure that the multiple displays work correctly, observe the following guidelines and connect the external displays to the appropriate connectors.

  • Page 61: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 62 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 63: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 64: Cleaning And Maintenance

    You can find some of these options at https:// . Explore your options for docking solutions and external products that provide www.lenovo.com/accessories the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 65 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
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  • Page 67: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2018...

  • Page 68: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 69: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 70: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5.
  • Page 71 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 72: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 73: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
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  • Page 75: Chapter 6. Advanced Configuration

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 13. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 76: Installing Device Drivers

    Lenovo Vantage is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 77: Using The Thinkpad Setup Program

    Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS. Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results.

  • Page 78: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to https://support.lenovo.com BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 79 • CPU Type • CPU Speed • Installed Memory • UUID • MAC Address (Internal LAN) • MAC Address (Dash LAN) • UEFI Secure Boot • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.
  • Page 80 Description: Enable or disable the MAC Address Pass Through function when a dock is attached. If you select Enabled, the dock Ethernet will use the same MAC address as the internal Ethernet LAN. If you select Disabled, the dock Ethernet uses its own MAC address. •...
  • Page 81 Description: Select the display device that you want to activate at boot time. HDMI refers to an external display attached to the HDMI connector on ThinkPad. USB Type-C A and USB Type-C B refer to external displays attached to the USB Type-C connectors on ThinkPad. If multiple displays are attached, the boot screen appears on the first recognized one.
  • Page 82 Beep and Alarm • Password Beep Values: Disabled, Enabled Description: Enable or disable a beep when the computer is waiting for a power-on, hard disk, or supervisor password. Different beeps remind you that the password you entered is right or wrong. •...
  • Page 83 • Password at Boot Device List Values: Disabled, Enabled Descriptions: If you enable this option, the supervisor password is required when you try to enter the Boot menu by repeatedly pressing F12. To use this function, a supervisor password must be set. •...
  • Page 84 • Security Chip (for TPM 2.0) Values: Enabled, Disabled Descriptions: Enable or disable the security chip. • Security Reporting Options – SMBIOS Reporting Values: Enabled, Disabled Descriptions: When enabled, changes to corresponding UEFI BIOS data are logged in a location, (PCR1, defined in the TCG standards), which other authorized programs can monitor, read and analyze.
  • Page 85 I/O Port Access Descriptions: Use this submenu to enable or disable the following hardware features: • Ethernet LAN • Wireless LAN • Wireless WAN • Bluetooth • USB Port • Memory Card Slot • Smart Card Slot • Integrated Camera •...
  • Page 86 Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode . • Reset to Setup Mode Descriptions: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode.
  • Page 87 Description: Select the boot priority between UEFI and Legacy. – CSM Support (for UEFI only) Values: Yes, No Description: Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable.

  • Page 88: Using System Management

    Descriptions: Discard the changes. The following changes will not be discarded and must be reset within ThinkPad Setup: – date and time – supervisor password – power-on password – hard disk password • Save Changes Descriptions: Save the changes. Using system management This topic is primarily intended for the network administrators.
  • Page 89 Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components. It also includes a number of blank fields where you can record information about the end users in your network. To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program: •...
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  • Page 91: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Vantage, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 92: Troubleshooting

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at: https://support.lenovo.com For additional information, see the help system of the program.

  • Page 93: Error Messages

    Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use). 2.

  • Page 94: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.
  • Page 95 The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 96: Memory Module Problems

    Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. Replace the system board (service provider only). 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only).

  • Page 97: Wireless-Lan Problem

    If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections. – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.

  • Page 98: Thinkpad Pointing Device Problems

    Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player). 2. Go to Control Panel, and ensure that you view Control Panel by Category. 3. Click Hardware and Sound ➙ Sound ➙ Playback. 4.

  • Page 99: Computer Screen Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 58.
  • Page 100 Solution: Do the following: 1. Press the display-mode switching key to bring up the image. 2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.

  • Page 101: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 102: Audio Problems

    • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution such as 1600 x 1200 pixels, the image is shifted to the left or right on the screen. To correct this, first ensure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set.

  • Page 103: Fingerprint Reader Problems

    Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute Speaker/HP. • Problem: When I connect headphones to my computer while playing sound, a speaker does not produce sound.

  • Page 104: Ac Power Adapter Problem

    • Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery operating time is still short, use a new battery. • Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active.

  • Page 105: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – https://support.lenovo.com – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 106: Hard Disk Drive Problems

    – If the system status indicator is off, your computer has no power or is in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not resume from sleep mode, your system might stop responding and you might not be able to turn off the computer.

  • Page 107: Usb Problem

    Check the following: • The program is designed to operate with your operating system. • Other programs run properly on your computer. • The necessary device drivers are installed. • The program works when it is run on some other computer. If an error message is displayed while you are using the program, see the manuals or help system supplied with the program.
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  • Page 109: Chapter 8. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2018...

  • Page 110: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 111: Chapter 9. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 112: Static Electricity Prevention

    Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or a Customer Replaceable Unit (CRU), do not open the static-protective package until the instructions direct you to install the part.
  • Page 113 This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another system is installed, the system does not charge and the following message is displayed: "The battery installed is not supported by this system and will not charge.

  • Page 114: Replacing The Nano-Sim Card

    5. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the nano-SIM card Before you start, read “Important safety information” on page v and print the following instructions. Nano-SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card.

  • Page 115: Replacing The Base Cover Assembly

    5. Gently push the nano-SIM card to eject it , and then slide it out of the slot 6. Note the orientation of the new nano-SIM card and then insert it into the slot completely until it clicks into position. 7.
  • Page 116 • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed – When your computer is connected to ac power Besides, the computer will not start after you reinstall the base cover assembly. To start the computer, disconnect the ac power adapter and then reconnect it to the computer.
  • Page 117 6. Press the locations on the base cover assembly with your thumbs and pivot the hooks upward at the same time to disengage the hooks from the chassis. 7. Press the location with your thumb and insert your fingers into the holes to pivot this area of the base cover assembly upward as shown.

  • Page 118: Replacing The Wireless-Wan Card

    8. Remove the base cover assembly in the numeric order as shown. 9. Install the new base cover assembly in place . Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then tighten the screws to secure the base cover assembly 10.
  • Page 119 Some computers might come with a wireless-WAN card. To replace the wireless-WAN card, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 94. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.

  • Page 120: Replacing A Memory Module

    8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing a memory module Before you start, read “Important safety information” on page v and print the following instructions. Increasing memory capacity is an effective way to make programs run faster.
  • Page 121 6. To remove the memory module, do the following: a. Open the film to access the memory module b. Open the latches on both sides of the memory slot at the same time c. Remove the memory module 7. To install a new memory module, do the following: a.

  • Page 122: Replacing The Internal Storage Drive

    9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the internal storage drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The internal storage drive (such as hard disk drive, solid-state drive, or hybrid drive) is sensitive. Inappropriate handling might cause damage and permanent loss of data.
  • Page 123 7. Remove the 2.5-inch internal storage drive by pulling the tape. 8. Disconnect the cable from the 2.5-inch internal storage drive. 9. Detach the bracket from the 2.5-inch internal storage drive. To install the new 2.5-inch internal storage drive, do the following: 1.
  • Page 124 2. Connect the cable to the new 2.5-inch internal storage drive. 3. Insert the new internal storage drive and then pivot it downward . Ensure that the new internal storage drive is seated in place. 4. Connect the cable to the system board and insert the tape 5.
  • Page 125 M.2 solid-state drive in the internal-storage-drive bay To remove the M.2 solid-state drive in the internal-storage-drive bay, do the following: 1. Disable the built-in battery. See Disabling the built-in battery. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.
  • Page 126 8. If you also want to replace the M.2 solid-state-drive cable, disconnect the cable from the M.2 solid- state-drive adapter. 9. Remove the two screws that secure the protective cover , and then remove the cover 10. Remove the screw that secures the M.2 solid-state drive. The M.2 solid-state drive is released from the secured position and pivots upward.
  • Page 127 11. Gently pull the M.2 solid-state drive out of the slot. To install the new M.2 solid-state drive in the internal-storage-drive bay, do the following: 1. Align the notch of the new M.2 solid-state drive with the slot key in the M.2 slot. Insert the solid-state drive into the M.2 slot at an angle of about 20 degrees until it is secured tightly and then pivot it downward...
  • Page 128 3. Install the protective cover and then install the two screws to secure the cover. 4. If the M.2 solid-state-drive cable has been disconnected, connect the cable to the M.2 solid-state-drive adapter. 5. Insert the adapter and then pivot it downward .
  • Page 129 6. Connect the cable to the system board and insert the tape 7. Reinstall the base cover assembly and the removable battery. 8. Turn the computer over. Connect the ac power adapter and all cables. M.2 solid-state drive in the wireless-WAN-card slot To replace the M.2 solid-state drive in the wireless-WAN-card slot, do the following: 1.
  • Page 130 6. Remove the M.2 solid-state drive by doing the following: a. Open the film to access the M.2 solid-state drive b. Remove the screw that secures the M.2 solid-state drive . The M.2 solid-state drive is released from the secured position and pivots upward. c.

  • Page 131: Replacing The Speaker Assembly

    7. Install the new M.2 solid-state drive by doing the following: a. Align the notch of the new M.2 solid-state drive with the key in the slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees .
  • Page 132 6. Detach the connector of the speaker assembly. 7. Remove the screws that secure the speaker assembly , and then remove the speaker assembly A485 User Guide...

  • Page 133: Replacing The Keyboard

    8. Install the new speaker assembly in place and route the speaker cables. Then install the screws to secure the speaker assembly 9. Attach the connector of the speaker assembly. 10. Reinstall the base cover assembly. 11. Reinstall the removable battery. 12.
  • Page 134 4. Remove the removable battery. See “Replacing the removable battery” on page 94. 5. Loosen the two screws that secure the keyboard. 6. Turn the computer over and open the display. Push hard in the direction as shown to release the latches from the keyboard bezel.
  • Page 135 7. Pivot the keyboard slightly upward as shown by arrow . Then turn over the keyboard as shown by arrow 8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: Chapter 9 Replacing devices...
  • Page 136 1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. A485 User Guide...

  • Page 137: Replacing The Coin-Cell Battery

    3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Tighten the screws to secure the keyboard. 5. Reinstall the removable battery. 6.
  • Page 138 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 139 7. Install the new coin-cell battery and attach the connector 8. Reinstall the base cover assembly and the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Note: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu”...
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  • Page 141: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at https://support.lenovo.com...

  • Page 142: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 143: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist...
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  • Page 145: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
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  • Page 147: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 148: Locating The Ultraconnect Wireless Antennas

    If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.

  • Page 149: Tco Certification

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 150: Industry Canada Class B Emission Compliance Statement

    • For tablets: https://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 151: Japan Vcci Class B Compliance Statement

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Japan VCCI Class B compliance statement...
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  • Page 153: Appendix C. Weee And Recycling Statements Of Countries And Regions

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/recycling...

  • Page 154: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 155: Recycling Information For Brazil

    Disposing of lithium batteries and battery packs from Lenovo products A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or...

  • Page 156: Battery Recycling Information For Taiwan

    Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions. Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation.

  • Page 157: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive Of Countries And Regions

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
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  • Page 159 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive of countries and regions...
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  • Page 161: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is disabled when your Lenovo computer is shipped from the factory. To enable the Wake on LAN function, see “Using system management” on page 70. Once the Wake on LAN function is enabled, the setting remains valid even when the computer is in sleep mode.
  • Page 162 3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. A485 User Guide...

  • Page 163: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 164 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.com...

  • Page 165: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
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