Lenovo ThinkPad A285 User Manual
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Lenovo ThinkPad A285 User Manual

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  • Page 1 A285 User Guide...
  • Page 2 • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v Lenovo makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: https://support.lenovo.com Second Edition (August 2018) ©...

  • Page 3: Table Of Contents

    ....Lenovo programs ....Accessing Lenovo programs ..
  • Page 4 Lenovo Support Web site ..108 General tips for preventing problems ..Calling Lenovo ... . . 108 Diagnosing problems .
  • Page 5 Battery recycling information for the United States and Canada ....122 Lenovo product service information for Taiwan . . 117 Recycling information for China .
  • Page 6 A285 User Guide...

  • Page 7: Important Safety Information

    This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer.
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2018...

  • Page 10: Service And Upgrades

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 11: Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2018...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2018...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Using Headphones Or Earphones

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
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  • Page 19: Chapter 1. Product Overview

    This section introduces hardware features of the computer. Front view Infrared camera (available on some models) Conventional camera (available on models with the infrared camera) Microphones Conventional camera with ThinkShutter (lens cover) (available on some models) © Copyright Lenovo 2018...
  • Page 20 For more information, see “Using the fingerprint reader” on page 52. ThinkPad pointing device TrackPoint buttons Trackpad TrackPoint pointing stick ® Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 20. A285 User Guide...

  • Page 21: Left-Side View

    The two USB-C connectors also work as the power connectors. Use the shipped USB-C power adapter and power cord to connect the computer to ac power through either of the two USB-C connectors. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: https://www.lenovo.com/accessories...

  • Page 22: Right-Side View

    Always On USB feature on your computer. To configure the Always On USB settings, do the following: 1. Start the Lenovo Vantage program. See “Accessing Lenovo programs” on page 12. 2. Click Hardware Settings ➙ Power. A285 User Guide...

  • Page 23: Rear View

    You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https://www.lenovoquickpick.com/...

  • Page 24: Status Indicators

    Fan louvers Docking-station hook holes Emergency-reset hole Speakers Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Docking-station hook holes You can use the docking-station hook holes to secure a supported docking station to extend the computer capabilities.
  • Page 25 Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 18.

  • Page 26: Important Product Information

    • Windows operating systems information Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the machine type and model information of your computer.

  • Page 27: Labels For The Windows Operating Systems

    For instructions, see “Replacing the base cover assembly” on page 96. Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.

  • Page 28: Computer Features

    • Version of Windows 10 that is preinstalled Go to for illustrations of the various types of https://www.microsoft.com/en-us/howtotell/Hardware.aspx Genuine Microsoft labels. • In the People’s Republic of China, the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10. •...

  • Page 29: Computer Specifications

    Connectors and slots • Audio connector • Ethernet extension connector Gen 2 • HDMI connector • Nano-SIM-card and microSD-card slot • One USB 3.1 connector Gen 2 • One Always On USB 3.1 connector Gen 1 • Smart-card slot (available on some models) •...

  • Page 30: Operating Environment

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 31 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. Chapter 1...
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  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Using The Multi-Touch Screen

    How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 49 to find out how you can protect your computer from theft and unauthorized use. • Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive”...
  • Page 35 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 36: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar. Function: View all your open windows in task view. • Short swipe for full-screened app or when your computer is in the tablet mode Touch: Swipe downwards shortly from the top edge.
  • Page 37 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.

  • Page 38: Using The Thinkpad Pointing Device

    • Fn+Left arrow key: This key combination has the same function as the Home key. • Fn+Right arrow key: This key combination has the same function as the End key. • Fn+Q: Press Fn+Q to toggle between the high performance mode and quiet mode of the Lenovo smart cooling feature.

  • Page 39: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 23. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 40: Using The Trackpad

    Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, see the following instructions:...

  • Page 41: Using The Trackpad Touch Gestures

    Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.

  • Page 42: Replacing The Cap On The Pointing Stick

    Replacing the cap on the pointing stick The cap on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves as shown in the following illustration.

  • Page 43: Using The Battery

    10°C (50°F) and 35°C (95°F). Notes: To check the battery temperature, do the following: 1. Open Lenovo Vantage. See “Accessing Lenovo programs” on page 12. 2. Click Hardware Settings ➙ Power . 3. Locate the Power Status section and then click Show Details to view the battery temperature.

  • Page 44: Managing The Battery Power

    Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.

  • Page 45: Cabled Ethernet Connections

    To attach an Ethernet cable to your computer, you need a ThinkPad Ethernet Extension Adapter Gen 2 (hereafter referred as the Ethernet adapter). The Ethernet adapter is available as an option and can be purchased from Lenovo at https:// www.lenovo.com/accessories The Ethernet connector on the Ethernet adapter has two indicators that show the status of the network connection.

  • Page 46: Using The Wireless-Wan Connection

    Checking the wireless-LAN connection status You can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area. The more bars encompassed, the better the signal is. Using the wireless-WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks.

  • Page 47: Using The Airplane Mode

    3. Select Send to ➙ Bluetooth device. 4. Select a Bluetooth device, and then follow the instructions on the screen. For more information, see the Windows help information system and the help information system of the Bluetooth device. Using the Airplane mode If the Airplane mode is enabled, all wireless features are disabled.

  • Page 48: Using The Cameras

    ThinkShutter to the right. If you want to configure the camera settings, open the Start menu and then click Lenovo Vantage ➙ Hardware Settings ➙ Audio/Visual. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 49: Using A Microsd Card

    5. Enter the PIN you have set earlier. The camera preview starts. 6. Follow the instructions on the screen to complete the setup. 7. Click Improve Recognition to improve the image so that Windows Hello can recognize you in different light conditions or when your appearance changes.

  • Page 50: Using An External Display

    Attention: Smart cards with slits are not supported. Do not insert such a smart card into the smart card reader of your computer. Otherwise the reader might get damaged. Installing or removing a smart card Attention: Before installing or removing a smart card, ensure that you observe the following precautions: •...
  • Page 51 Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to a video connector such as the HDMI connector and USB-C connector by a cable. The wireless display can be added ®...

  • Page 52: Using The Lenovo Smart Cooling Feature

    Using the Lenovo smart cooling feature The Lenovo smart cooling feature enables your computer to work in the following two modes: • The high performance mode (default setting): The computer works with higher thermal performance and normal noise.
  • Page 53 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: https://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 54 A285 User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. You can contact Lenovo sales to purchase a system lock with the option part number 4XE0Q56388. Key lock indicator: This indicator turns on when the system lock key is in the locked position.

  • Page 57: Attaching Your Computer To A Docking Station

    Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. ac power connector: Connect the ac power adapter. ® DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor. USB 2.0 connector, USB 3.1 connector Gen 1: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 58 3. Ensure that you turn the system lock key to the unlocked position ( 4. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown until you hear a click. Slide the latch in the direction as shown 5.

  • Page 59: Detaching Your Computer From A Docking Station

    6. Turn the system lock key to the locked position ( Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. Detaching your computer from a docking station To detach your computer from a docking station, do the following: Note: The ThinkPad Basic Docking Station does not ship with a system lock installed.

  • Page 60: Guidelines On Connecting Multiple External Displays

    2. Slide the latch in the direction as shown to release the computer, and then grasp both sides of the computer to remove it Guidelines on connecting multiple external displays You can connect multiple external displays to a supported ThinkPad docking station. To ensure that the multiple displays work correctly, observe the following guidelines and connect the external displays to the appropriate connectors.

  • Page 61: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 62 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 63: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 64: Cleaning And Maintenance

    You can find some of these options at https:// . Explore your options for docking solutions and external products that provide www.lenovo.com/accessories the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 65 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
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  • Page 67: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2018...

  • Page 68: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 69: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 70: Using The Fingerprint Reader

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5.
  • Page 71 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 72: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 73: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 74 A285 User Guide...

  • Page 75: Chapter 6. Advanced Configuration

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 12. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 76: Installing Device Drivers

    Lenovo Vantage is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 77: Using The Thinkpad Setup Program

    Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS. Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results.

  • Page 78: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to https://support.lenovo.com BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 79 • CPU Type • CPU Speed • Installed Memory • UUID • MAC Address (DASH LAN) • Preinstalled operating system license • UEFI Secure Boot • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.
  • Page 80 Description: Select network stack priority for UEFI PXE boot. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first, when IPv6 and IPv4 stacks are both enabled. • MAC Address Pass Through Values: Disabled, Enabled Description: Enable or disable the MAC Address Pass Through function when a dock is attached.
  • Page 81 Description: If you select Enabled, pressing the function keys directly inputs F1–F12. If you select Disabled, pressing the function keys directly initiates the special function printed as an icon on each key. To temporarily switch the above two functions, press Fn+Esc. Display •...
  • Page 82 • Power On with AC Attach Values: Disabled, Enabled Description: Enable or disable a feature that turns on the computer when the ac power adapter is attached. • Disable Built-in Battery Values: Yes, No Description: Temporary disable the built-in battery for servicing the system. After selecting this item, the system will be automatically powered off, then ready to be serviced.
  • Page 83 Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required. • Password at Unattended Boot Values: Disabled, Enabled Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on or resumed from hibernation mode by an unattended event such as a Wake on LAN attempt.
  • Page 84 Descriptions: If the fingerprint is not authenticated, you can enter a password instead. If you have selected Normal, enter either the power-on password or the supervisor password; if you have selected High, supervisor password must be entered. • Reset Fingerprint Data Value: Enter Descriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state.
  • Page 85 Memory Protection • Execution Prevention Values: Disabled, Enabled Descriptions: Some computer viruses and worms cause memory buffers to overflow. By enabling this option, you can protect your computer against attacks from such viruses and worms. If the option is enabled but you find that a program does not run properly, disable this option first and then reset the settings.
  • Page 86 Descriptions: Enable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. If you select Permanently Disabled, you cannot enable this setting again. Secure Boot • Secure Boot Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized operating systems from loading when you turn on the computer.
  • Page 87 Descriptions: Configure DASH (Desktop and Mobile Architecture for System Hardware) setting. DASH is a sub services-base standard that can support both in-band and out-of-band management. Startup menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.

  • Page 88: Using System Management

    • Exit Discarding Changes Descriptions: Discard the changes and restart the computer. The following changes will not be discarded and must be reset within ThinkPad Setup: – date and time – supervisor password – power-on password – hard disk password •...
  • Page 89 Preboot eXecution Environment The Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling the computer to start from a server. Your computer supports the personal computer functions that PXE requires. For example, with the appropriate LAN card, your computer can be started from the PXE server. Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer.
  • Page 90 4. Press F10 to save the settings and exit. You can press F9 to restore to the factory default settings. A285 User Guide...

  • Page 91: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Vantage, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 92: Troubleshooting

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at: https://support.lenovo.com For additional information, see the help system of the program.

  • Page 93: Error Messages

    Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use). 2.

  • Page 94: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.
  • Page 95 The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 96: Memory Module Problems

    Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. Replace the system board (service provider only). 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only).

  • Page 97: Wireless-Lan Problem

    If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections. – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.

  • Page 98: Thinkpad Pointing Device Problems

    Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player). 2. Go to Control Panel, and ensure that you view Control Panel by Category. 3. Click Hardware and Sound ➙ Sound ➙ Playback. 4.

  • Page 99: Computer Screen Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 58.
  • Page 100 Solution: Do the following: 1. Press the display-mode switching key to bring up the image. 2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.

  • Page 101: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 102: Audio Problems

    • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution such as 1600 x 1200 pixels, the image is shifted to the left or right on the screen. To correct this, first ensure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set.

  • Page 103: Fingerprint Reader Problems

    Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute Speaker/HP. • Problem: When I connect headphones to my computer while playing sound, a speaker does not produce sound.

  • Page 104: Ac Power Adapter Problem

    • Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery operating time is still short, use a new battery. • Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active.

  • Page 105: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – https://support.lenovo.com – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 106: Solid-State Drive Problem

    – If the system status indicator is off, your computer has no power or is in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not resume from sleep mode, your system might stop responding and you might not be able to turn off the computer.

  • Page 107: Docking Station Problem

    ensure that you view Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Refer to “Diagnosing problems” on page 73 and run a diagnostic test of the USB connector. Docking station problem Problem: The computer does not start when you try to turn it on, and does not respond when you try to resume operation.
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  • Page 109: Chapter 8. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2018...

  • Page 110: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 111: Chapter 9. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 112: Disabling The Built-In Battery

    • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. • Prevent others from touching the components. •...

  • Page 113: Replacing The Microsd Card

    1. Insert a straightened paper clip into the hole in the tray . The tray ejects. Then, slide the tray out of the computer. If a nano-SIM card is installed, gently take the nano-SIM card out of the tray 2. Install a new nano-SIM card into the tray with the metal contacts facing downward .

  • Page 114: Replacing The Base Cover Assembly

    1. Insert a straightened paper clip into the hole in the tray . The tray ejects. Then, slide the tray out of the tablet. If a microSD card is installed, gently take the microSD card out of the tray 2. Install a new microSD card into the tray with the metal contacts facing downward .
  • Page 115 4. Loosen the screws , and then remove the base cover assembly 5. Install a new base cover assembly in place . Press the left and right sides of the base cover assembly as shown , and then tighten the screws in ascending alphabetical order (a to e) as illustrated 6.

  • Page 116: Replacing The M.2 Solid-State Drive

    Replacing the M.2 solid-state drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: •...

  • Page 117: Replacing The Wireless-Wan Card

    The following information is only for models that support user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.
  • Page 118 5. Remove the wireless-WAN card by doing the following: a. Hold the cable connector with your fingers and gently disconnect each cable from the wireless-WAN card . Then remove the screw that secures the wireless-WAN card . The card is released from the secured position and pivots upward.

  • Page 119: Replacing The Keyboard

    6. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees .
  • Page 120 3. Take the tool out of the new keyboard package. Insert the tabs into the slot between the TrackPoint buttons and the trackpad . Slightly pivot the tool downward to release the left and right TrackPoint buttons. Then remove the two TrackPoint buttons 4.
  • Page 121 5. Insert the tabs into the two dents near the two screw heads as shown. 6. Pivot the tool in the direction as shown to release the keyboard . Push the keyboard in the direction as shown by arrow to release the latches from the keyboard bezel. 7.
  • Page 122 8. Put the keyboard on the palm rest as shown and detach the connectors. Then remove the keyboard. Installing the keyboard 1. Attach the connectors as shown. A285 User Guide...
  • Page 123 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. 3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame.
  • Page 124 4. Tighten the screws to secure the keyboard. 5. Take the new TrackPoint buttons out of the new keyboard package. Install the new TrackPoint buttons as shown. 6. Connect the ac power adapter and all cables to the computer. A285 User Guide...

  • Page 125: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at https://support.lenovo.com...

  • Page 126: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 127: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist...
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  • Page 129: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
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  • Page 131: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 132: Locating The Ultraconnect Wireless Antennas

    If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer.

  • Page 133: Tco Certification

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

  • Page 134: Industry Canada Class B Emission Compliance Statement

    • For tablets: https://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 135: Japan Compliance Statement For Products Which Connect To The Power Mains With Rated Current Less Than Or Equal To 20 A Per Phase

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Japan compliance statement for products which connect to the power...
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  • Page 137: Appendix C. Weee And Recycling Statements Of Countries And Regions

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/recycling...

  • Page 138: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 139: Recycling Information For Brazil

    Disposing of lithium batteries and battery packs from Lenovo products A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or...

  • Page 140: Battery Recycling Information For Taiwan

    Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions. Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation.

  • Page 141: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive Of Countries And Regions

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
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  • Page 143 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive of countries and regions...
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  • Page 145: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is disabled when your Lenovo computer is shipped from the factory. To enable the Wake on LAN function, see “Using system management” on page 70. Once the Wake on LAN function is enabled, the setting remains valid even when the computer is in sleep mode.
  • Page 146 3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. A285 User Guide...

  • Page 147: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 148 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.com...

  • Page 149: Appendix G. Trademarks

    Appendix G. Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks of Lenovo. AMD, AMD-V, AMD Virtualization, and AMD PowerNow! are trademarks or registered trademarks of Advanced Micro Devices, Inc. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
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