Lexmark XC4100 Series User Manual page 118

Troubleshooting
Action
1
From the control panel, touch Help > Supplies Guide.
2
Measure the distance between the defects.
•
If the distance between the defects equals 43.90 mm
(1.73 in.), or 45.50 mm (1.79 in.), then call customer
support to replace the developer unit of the color
where defects are seen.
•
If the distance between defects of a single color equals
94.20 mm (3.7 in.), 29.80 mm (1.17 in.), or 25.10 mm
(0.99 in.), then replace the imaging unit or imaging kit.
•
If the distance between the defects equals 37.70 mm
(1.48 in.), 78.50 mm (3.09 in.), or 55.0 mm (2.17 in.), then
replace the transfer module.
•
If the distance between defects of all colors equals
95.0 mm (3.74 in.), 110 mm (4.33 in.), or 34.60 mm
(1.36 in.), then replace the fuser.
Do the repeating defects still appear?
Solid color or black images
Action
a
Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b
Resend the print job.
Is the printer still printing solid color or black images?
Yes
Contact customer
support or your
service
representative.
Yes
Contact customer
support.
118
No
The problem is solved.
No
The problem is
solved.