Lexmark XC4100 Series User Manual page 104

Troubleshooting
Action
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Set the paper size and type to match the paper loaded in the
linked trays.
c
Print the document.
Do the trays link correctly?
Paper frequently jams
Action
Step 1
a
Pull out the tray.
b
Check if the paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams still occur frequently?
Step 2
a
From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Load paper from a fresh package.
b
Print the document.
Do paper jams still occur frequently?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
104
customer