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18
Problem
Infrared burner (if
EN
equipped) flashes back
(during operation the
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous
blow-torch type sound
and grows dim.)
Electronic Ignition not
working.
Oven and control panel
lights not working
www.napoleongrills.com
Possible Causes
Ceramic tiles overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
ventilation (too much grill surface
covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic
tile, or a weld failure in the burner
housing.
Unit not connected to power.
Blown Fuse.
Faulty transformer.
Terminals on switch or circuit board are
corroded or loose.
Faulty igniter.
Dirty or corroded electrodes.
Unit not connected to power.
Blown fuse.
Faulty transformer.
Terminals on switch or circuit board are
corroded or loose.
Bulbs blown (oven lights only).
Solution
Turn burner off and allow to cool for at least
two minutes. Relight burner and burn on
high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very
closely for cracks. If any cracks are found,
contact your authorized Napoleon dealer to
order a replacement burner assembly.
Contact your authorized Napoleon dealer
for instructions on ordering a replacement
burner assembly.
Plug power cord (from working GFI
protected outlet) into electrical box on the
back of the grill. Plug transformer cord into
power box.
Replace fuse located on outlet line of
transformer.
Check transformer output – should be
12VAC. Replace if required.
Clean connections and ensure connectors
are pushed together firmly. Access to
circuit board is under electrical cover on left
side of cabinet.
Replace igniter – located under electrical
cover.
Clean or replace as required.
Plug power cord (from working GFI
protected outlet) into electrical box on the
back of the grill. Plug transformer cord into
power box.
Replace fuse located on outlet line of
transformer.
Check transformer output – should be
12VAC. Replace if required.
Clean connections and ensure connectors
are pushed together firmly. Access to
circuit board is under electrical cover on left
side of cabinet.
Replace bulbs as per the instructions in the
maintenance section of the manual.
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