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Appendix B — Troubleshooting
If problems occur, verify the installation of the camera with the instructions in this manual and with
other operating equipment. Isolate the problem to the specific piece of equipment in the system
and refer to the equipment manual for further information.
Problem
No video.
Poor video quality.
Dome cameras lose their positions.
Camera number does not match the
multiplexer number.
* Resolution Default:
The camera supports 1080P/60 or 1080P/50 mode and default setting is 1080P/30 or 1080P/25
mode which is used for conventional all HDcctv components like transmitters.
User must ensure compatibility of connected devices.
There is "No picture" problem that can occur when users inadvertently select 1080P/60 or
1080P/50 mode and save settings with those HDcctv components.
In case of wrong connection, you can do "Resolution Default" with below keyboard controller
commands to return to default 1080P/30 or 1080P/25 mode.
241 Preset + 241 Preset (within 5 seconds)
Possible Solution
Verify that power is connected to all pieces of
equipment in the system.
Verify that the power switches are in the ON position.
Check the video connections.
Check that the BNC connectors are inserted properly.
Check the voltage level of the dome camera.
Cable for video is shielded.
Reset the cameras using the Dome configuration
menus.
Check that the dome cameras are inserted properly in
the base.
Check the voltage level of the dome camera.
Check the camera ID and insert the BNC cable into
the proper input of the multiplexer.
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