Using A Shared Line; Call Monitoring; Putting A Shared-Line Call On Hold - VTech VSP726 User Manual

Using the Phone

Using a shared line

Your phone may be configured to have one or more shared lines. This means
that a group of phones, including yours, can make and receive calls on the same
line. The shared line can have more than one programmable key assigned to it.
Ask your system administrator for the configuration that applies to your deskset.
Incoming calls on a shared line will ring every deskset that shares that line. When
someone answers the call, the other desksets stop ringing and return to idle
mode. In contrast, calls on a private line will ring only your deskset.
Incoming calls on a shared line look identical to
private-line calls, except that the
does not appear on the incoming call screen.
When to Use a Private Line Instead of a Shared Line
Your system administrator should label your deskset feature keys according to
the type of line. The labels should indicate which keys apply to the shared line(s)
and which keys apply to private lines. In general, you should use private lines for
direct calls to other desksets within your organization. If you use a shared line to
call other desksets, all the other desksets that use that line will ring.

Call monitoring

One of the main features of shared lines is the ability to monitor call activity. You
can monitor the call activity by observing the Line key LED. On your deskset, the
LED is steady orange when a call has been answered at another deskset, and
flashes orange slowly when the user at another deskset puts a call on hold. See
"Programmable feature key lights" on page 18.

Putting a shared-line call on hold

After you answer a call on a shared line, you have two options for putting that call
on hold.
• You can put a call on hold by pressing the HOLD key. This puts a call on
"normal" hold. On a shared line, this means that other shared-line users can
see that the call is on hold, as indicated by the flashing orange Line key LED.
Other users can retrieve the call by pressing the flashing Line key. Your
deskset will return to idle mode. Putting a call on hold this way can be useful
if you want to hand off the call to someone else, or if you want to pick up the
held call at another deskset.
• You can also put a call on "private" hold, which means that other users
cannot see that the call is on hold. Their Line key LEDs continue to show a
steady orange, indicating that the call is active. This is useful if you plan to
resume the held call on the same deskset.
soft key
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