Before You Call
CONCERN
POTENTIAL CAUSE
AUTOMATIC ICE MAKER
Ice maker is
• Ice maker is turned off.
not making
any ice.
• Refrigerator is not
• The water supply line is
• The water filter is not
• The water filter may be
• Freezer ice maker wire
Ice maker is
• Ice maker is producing
not making
enough ice.
• The water filter may be
• The water supply line is
• Saddle valve on cold
• Heavy traffic, opening
• Freezer control is set
connected to water
line or water valve is
not open.
kinked.
seated properly.
clogged with foreign
material.
signal arm is being
held up by an item not
allowing it to go in the
on or down position.
less ice than you
expect.
clogged with foreign
material.
kinked.
water pipe is clogged
or restricted by foreign
material.
or closing of the doors
excessively.
too warm (freezer ice
maker).
COMMON SOLUTION
• Turn on ice maker. For the fresh food
ice maker, press and hold the "Ice
Off" button for three seconds until the
indicator light is off. For the freezer
ice maker, lower the wire signal arm.
• Connect the unit to the household
water supply and ensure the water
valve is open.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Remove and re-install the water filter.
Be sure to push the filter firmly so that
you hear it lock solidly into position.
• If water dispenses slowly or not at
all, or if the filter is six months old or
older, it should be replaced.
• Move any item or frozen ice cubes
that may block the signal arm from
being in the on or down position. See
Automatic Ice Maker-Freezer section
in manual.
• The fresh food and freezer ice makers
will each produce approximately
2.5 pounds of ice every 24 hours
depending on usage conditions.
• If water dispenses slower than normal,
or if the filter is six months old or
older, it should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Turn off household water line valve.
Remove valve. Ensure that valve is not
a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
• Press Fast Freeze to temporarily
increase ice production rate.
• Set freezer control to colder setting
to improve performance of the ice
maker (freezer ice maker). Allow 24
hours for temperature to stabilize.
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