Returning A Product For Repair - Creative NOMAD II MG 64MB User Manual

More than 30 days since
date of purchase
Returning a product
for repair
Contact European Technical Support to clarify the nature of the problem and to obtain
details of our repair returns procedure. Creative Labs requires that all returns for repair/
replacement must first be issued with an authorisation number.
Contact Technical Support to receive your authorisation number for
repair/replacement of product.
Technical Support will communicate how to return the product in question for
repair/replacement.
You should only return the hardware item in question and return it to the address
detailed by Technical Support. Please retain all software, accessories and the
original packaging.
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item in question.
Upon receipt of the faulty item, Creative Labs will process your request and arrange
a return or replacement.
Creative may replace or repair the product with new or re-conditioned parts, and the
faulty parts will become the property of Creative. The warranty period for your
repaired/replacement item is 90 days from the date of shipment from Creative, or what
is left on the original item's warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U., you must
complete the relevant customs documentation before shipping the product (please allow
30 days).
Technical Support D-3