Attendant Ring Mode - iPECS eMG80 User Manual

iPECS eMG80/100 & eMG800 & UCP
User Portal User Guide
To set 'Agent On-Duty, perform the following steps:
1) Select ON.
2) Enter Station Group Number.
3) Enter Off-Duty Reason code from 0 to 9.
4) Click [Save] button.
Note
If Agent Duty select OFF, automatically Agent is Off-Duty and informs the reason to Supervisor.
Window
The following window shows Agent is set to On-Duty: ACD group number is *406 and the reason code is 1.
4.6

Attendant Ring Mode

Only Attendant controls the system ring mode service. Attendants can change Ring Mode (Day, Night, Timed,
Scenario (On-Demand)) for the system manually and Auto Ring mode can be programmed on 'Auto Ring
Mode Table (233)'.
Based on the selected ring mode, the COS (Class Of Service), the different ring assignments, and the
answering privileges are invoked for the system users.
To employ the scenario mode (On Demand Ring Mode), scenarios must be assigned in 'System Call Routing
(251)'.
Operation
In the below window, you set Attendant Ring Mode: Day Ring mode, Night Ring Mode, Timed Ring Mode, Auto
Ring Mode, On Demand Ring Mode.
The 'Select On-demand Ring Mode' field is created if you selected On Demand Ring Mode. Please click [Save]
button to apply.
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Issue 1.4