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Summary of Contents for Unitron HelloGo
- Page 1 The Ready-To-Wear Hearing Device User Guide...
- Page 2 Great job on choosing HelloGO™. This guide is little but packed with important details - so you can get the most of your HelloGO experience. Don’t worry, we did our best to keep it brief (and fun). Take a few minutes to breeze through it, and you’ll be one step closer...
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Page 3: Table Of Contents
What ’s Inside the Box? What’s Inside This Guide? Intended Use ................6 Your HelloGO Devices ............7 Your Charger ................8 Let’s Get This Started ............9 Get Charged Up ..............18 Hearing Looks Good on You ..........25 Changing Your Eartips ............27 Get to Know This Button .............28... -
Page 4: Intended Use
The HelloGO devices are intended for adults 18 years of age or older with mild- moderate hearing loss. The intended use of the HelloGO devices is to amplify and transmit sound to the ears and hereby compensate for hearing loss. The devices must only be used by the intended person. -
Page 5: Your Charger
Your Charger Let ’s Get This Star ted First step is to download the HelloGO Hearing App on your Apple or Android ® smartphone. If you have already visited a hearing care professional for your HelloGO Back View setup and have downloaded the app, you... - Page 6 6. Next, you’ll be guided through the pairing process for your devices that HelloGO Hearing App will allow for: 1. Download the HelloGO Hearing App. a. Hands-free calls and wireless music, podcasts and audiobooks streaming 2. Create an account. If you have already created an account online, simply log in.
- Page 7 8. Follow the guided steps to set up your 9. Allow notifications. This is a great option sound profile, making sure to move to a to get the most out of your devices. quiet space first. You’ll be asked to rate You will receive helpful tips and tricks the volume, sound clarity and balance straight to your smartphone.
- Page 8 Control At Your Fingertips Volume Control The remote control allows for in-the- Move the slider up or down to adjust your moment control of volume, changing device volume on both sides. Tap the programs, and access to advanced icon below the slider to mute or unmute controls such as equalizer and wind noise your devices.
- Page 9 Program Selection Settings Menu Tap the arrow beside the current program Tap the icon on the top left side of the to see all available programs designed for main screen to access the settings menu. different environments. Select the desired You will find: program.
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Page 10: Get Charged Up
Get Charged Up You will hear two long beeps to indicate the device battery is low. You then have approximately 60 minutes before the Battery and Charging devices require recharging. Information Please make sure to charge and use the Before using your devices for the first devices within operating temperature time, it is recommended to charge them range: 50°... - Page 11 1. Connect the Charger to a Power Source 2. Insert Devices into the Charger a. Plug the larger end of the charging Insert the devices firmly into the cable into the wall charger. charging slots. Make sure the left (L) and right (R) device markings match b.
- Page 12 3. Watch the Indicator Light 4. Understanding the Indicator Light The indicator light on the devices will The table below indicates approximate slowly blink until they are fully charged. charging times. The indicator light on Once fully charged, the indicator the devices are color coded to show light will be solid green.
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Page 13: Hearing Looks Good On You
Hearing Looks Good 5. Remove the Devices from Charger on You Remove the devices from the charging slots by gently pulling on the body of each device. Each device will turn on as Follow the instructions below for both the soon as it is removed from the charger. -
Page 14: Changing Your Eartips
6. To remove your device from your ear, months or when they become stiff, lift the body of the device from behind brittle or discolored. your ear and gently wiggle the eartip To purchase additional eartips, visit out of your ear. hellogo.unitron.com... -
Page 15: Get To Know This Button
If on your ear, you will hear a melody. You can also control the volume of your devices through the HelloGO Hearing • To turn your devices OFF, press and App remote control feature. hold the push button on each device for 4 seconds until the indicator light turns red. - Page 16 (> 2 seconds) to end the call. You can also change programs using You can also manage phone calls the HelloGO Hearing App remote as you normally would with your control. smartphone. You will hear the audio If connected to a TV Connector, you through your devices.
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Page 17: A Little Tlc Goes A Long Way
A Little TLC Goes a microwave. Do not adjust any controls. Long Way Visit a hearing care professional • Avoid storing your devices and charger Protecting Your Devices in areas with high humidity, like the bathroom • Always remove your devices before •... - Page 18 Cleaning Your Devices Cleaning Your Eartips Use a soft cloth to clean your devices at Eartips should be gently cleaned with the the end of each day. In addition, regular supplied cleaning brush and/or a soft cleaning with the supplied cleaning brush cloth or tissue, removing any debris or will ensure that your devices will maintain ear wax.
- Page 19 • Never use water to clean the wax guard 2. Remove the old wax guard. Using the removal side of the wax guard tool, • Never use sharp objects or brushes to insert into the black ring of the wax clean the wax guard guard (located in the receiver opening).
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Page 20: You'll Need These
Hearing Care Professional. The additional year of warranty with the Pro Upgrade is valid from the date of upgrade. The limited Enhance and get the most of your HelloGO warranty covers defects in material and devices with these important and helpful workmanship for Devices, which includes accessories. -
Page 21: Warnings
HelloGO warranty. Damage caused by third parties or Hearing aids will not restore normal hearing and will not prevent or improve a... - Page 22 contain small parts. Do not leave children Allergic reactions to hearing aids are and individuals with cognitive impairment unlikely. However, if you experience itching, unsupervised with these hearing aids. If redness, soreness, inflammation or a burning swallowed, consult a physician or hospital sensation in or around your ears, contact immediately as the hearing aids or their your physician.
- Page 23 (airports etc.). degraded. If X-ray is used at all, it will be in very low HelloGO Ready-To-Wear hearing devices doses, and will not affect the hearing aids. should only be used with the designated Only use the charger and power supply earpiece and receiver.
- Page 24 Eartips should never be used by people with Eartips should be changed every three to perforated eardrums, exposed middle ear six months or when it becomes stiff or brittle. cavities, or surgically altered ear canals. In This is to prevent the eartip from detaching the case of such a condition, we recommend from the earpiece during insertion into or seeing a hearing care professional.
- Page 25 (a buzzing sound) in hearing aids. If you Hearing Aids), the compatibility of particular experience interference from a mobile phone hearing aids and a mobile phone can be being used close by, you can minimize this predicted by adding the rating for the interference in a number of ways.
- Page 26 Warning to Hearing Aid Dispensers Important Notice for Prospective Hearing (to comply with the U.S. Food and Drug Aid Users Good health practice requires that a person with a Administration (FDA) regulations) hearing loss have a medical evaluation by a licensed A hearing aid dispenser should advise a prospective physician (preferably a physician who specializes in hearing aid user to consult promptly with a licensed...
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Page 27: Important Symbols And Info
With the CE symbol, Unitron Hearing the hearing aid. Federal law restricts the sale of confirms that this Unitron product –... - Page 28 This symbol indicates that the products The Bluetooth® word mark and logos described in these user instructions adhere are registered trademarks owned by to the requirements for an application part Bluetooth SIG, Inc. and any use of such of Type B of EN 60601-1. The surface of the marks by Sonova AG is under license.
- Page 29 Humidity: Lower Limit = 0%, Upper Limit = 70% Sonova AG Laubisrütistrasse 28, CH-8712Stäfa Pressure: Lower Limit = 50kPA, Upper Limit = 106kPA The product HelloGO complies with the applicable Further documentation can be found at requirements of FCC Rule Part 15B for the hellogo.unitron.com corresponding equipment classes of Unintentional Radiators.
- Page 30 Indicates a device’s compliance with Changes or modifications made to this device not applicable Radio Spectrum Management’s expressly approved by Unitron may void the FCC (RSM) and Australian Communications and authorization to operate this device. Media Authority (ACMA) regulatory arrangements Notice 3 for the legal sale in New Zealand and Australia.
- Page 31 instructions, may cause harmful interference to radio Radio Information of Your Wireless communications. However, there is no guarantee that Hearing Device interference will not occur in a particular installation. Antenna type Differential dipole If this device does cause harmful interference to radio or television reception, which can be determined Operation frequency 2.4 GHz –...
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Page 32: We're Here For You
We’re Here for You Got questions? We’ve got Answers. Check out our FAQs, videos, and other great tools at: hellogo.unitron.com Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa, Switzerland And importer for European Union: Sonova Deutschland GmbH Max-Eyth-Str. 2070736 Fellbach-Oeffingen, Germany Pat. www.sonova.com/en/intellectualproperty... - Page 33 Unitron – A Sonova brand 2020-08 029-6428-02 © 2020 Sonova AG. All rights reserved.
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