Dell Latitude 5480 Owner's Manual
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Dell Latitude 5480 Owner's Manual

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Dell Latitude 5480
Owner's Manual
Regulatory Model: P72G
Regulatory Type: P72G001
August 2021
Rev. A03

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Summary of Contents for Dell Latitude 5480

  • Page 1 Dell Latitude 5480 Owner's Manual Regulatory Model: P72G Regulatory Type: P72G001 August 2021 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 8 Safety instructions................................8 Before working inside your computer..........................8 After working inside your computer..........................9 Turning off your computer..............................9 Turning off your computer — Windows 10......................9 Turning off your computer — Windows 7......................10 Chapter 2: Chassis view.......................
  • Page 4 Memory modules................................27 Removing memory module............................27 Installing memory module............................28 Keyboard..................................... 28 Removing keyboard trim............................28 Installing keyboard trim.............................. 29 Removing keyboard..............................29 Installing keyboard................................31 Heat sink....................................31 Removing heatsink ..............................31 Installing heat sink ..............................32 System fan..................................32 Removing the system fan............................32 Installing the system fan............................
  • Page 5 Camera....................................55 Removing camera................................55 Installing camera................................56 Palm rest..................................... 56 Removing palm rest..............................56 Installing palmrest................................57 Chapter 4: Technology and components..................59 Power adapter................................... 59 Processors..................................59 Skylake processor............................... 59 Kaby Lake — 7th Generation Intel Core processors..................60 Identifying processors in Windows 10........................61 Verifying the processor usage in Task Manager....................61 Verifying the processor usage in Resource Monitor...................
  • Page 6 Chapter 5: System setup options....................73 Boot Sequence...................................73 Navigation keys..................................74 System Setup overview..............................74 Accessing System Setup..............................74 One time boot menu................................. 74 General screen options..............................75 System Configuration screen options.......................... 75 Video screen options................................ 77 Security screen options..............................77 Secure Boot screen options............................78 Intel Software Guard Extensions...........................
  • Page 7 Device status lights................................95 Battery status lights................................. 96 Chapter 8: Troubleshooting......................97 Handling swollen Lithium-ion batteries........................97 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0...............98 Running the ePSA diagnostics..........................98 Built-in self-test (BIST)..............................98 M-BIST...................................98 LCD Power rail test (L-BIST)........................... 99 LCD Built-in Self Test (BIST)...........................

  • Page 8: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 9: After Working Inside Your Computer

    After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Steps 1.

  • Page 10: Turning Off Your Computer - Windows 7

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

  • Page 11: Chapter 2: Chassis View

    Chassis view Topics: • System front view • System back view • System side view(left) • System side view(Right) • System top view • Bottom view • Hot key combination System front view Figure 1. Front view 1. Dual array microphone 2.

  • Page 12: System Back View

    5. Display 6. Battery and charge status light 7. Speaker NOTE: Latitude 5480 computer also has an optional IR camera module. System back view Figure 2. Back view 1. Network port 2. Fan vent 3. microSim card slot (optional) 4. HDMI port 5.

  • Page 13: System Side View(Right)

    1. Type-C connector/DisplayPort or USB 3.1 Gen 1/optional Thunderbolt3 2. USB 3.1 Gen 1 port 3. SD card reader NOTE: Latitude 5480 computer also has an optional Smart card reader. System side view(Right) Figure 4. Right view 1. Headset/microphone port 2.

  • Page 14: System Top View

    System top view Figure 5. Top view 1. Power button/Power status LED 2. Keyboard 3. Palm rest 4. Touchpad NOTE: Latitude 5480 computer also has an optional fingerprint reader. Chassis view...

  • Page 15: Bottom View

    Bottom view 1. Fan vents 2. Model name 3. Service tag 4. Speaker 5. Fan vent Hot key combination Some keys on your keyboard have two icons on them. These keys can be used to type alternate characters or to perform secondary functions.
  • Page 16 Table 1. Hot key combination (continued) Features Function Fn+F8 Switch to external display Fn+F9 Search Fn+F10 (optional) Increase keyboard backlight brightness Fn+F11 Decrease brightness Fn+F12 Increase brightness Fn+Esc Toggle Fn-key lock Fn+PrntScr Turn off/on wireless Fn+Insert Sleep Fn+Right arrow key Fn+Left arrow Home NOTE:...

  • Page 17: Chapter 3: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Topics: • Recommended tools • Subscriber Identity Module(SIM) board • Base cover • Battery • Solid State Drive — optional •...

  • Page 18: Removing The Subscriber Identification Module (Sim) Card

    4. Push the SIM card tray into the slot until it clicks into place. Removing the Subscriber Identification Module (SIM) card CAUTION: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your computer is turned off or the network connections are disabled.

  • Page 19: Installing Base Cover

    Installing base cover Steps 1. Place the base cover to align with the screw holders on the computer. 2. Tighten the M2.5 captive screws to secure the base cover to the computer. 3. Follow the procedure in After working inside your computer.

  • Page 20: Removing Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See https://www.dell.com/support.

  • Page 21: Installing Battery

    Installing battery Steps 1. Insert the battery into the slot on the computer. 2. Route the battery cable through the routing channels. 3. Tighten the M2*6 captive screw to secure the battery to the computer. 4. Connect the battery cable to the connector on the system board. 5.
  • Page 22 4. To remove the SSD frame: a. Remove the M2*3 screw that secures the SSD frame to the computer [1]. b. Lift the SSD frame away from the computer [2]. Removing and installing components...

  • Page 23: Installing Optional M.2 Ssd

    Installing optional M.2 SSD Steps 1. Insert the SSD clip into the slot on the computer. 2. Replace the M2*3 screw to secure the SSD clip to the computer. 3. Insert the SSD into the connector on the computer. 4. Place the Mylar shield over the SSD. 5.
  • Page 24 a. Disconnect the hard drive cable from the connector on the system board [1]. b. Remove the screws that secure the hard drive assembly to the computer [2]. c. Lift the hard drive assembly away from the computer. Removing and installing components...

  • Page 25: Installing Hard Drive Assembly

    Installing hard drive assembly Steps 1. Insert the hard drive assembly into the slot on the computer. 2. Replace the screws to secure the hard drive assembly to the computer. 3. Connect the hard drive cable to the connector on the system board. 4.

  • Page 26: Installing Coin Cell Battery

    Installing coin cell battery Steps 1. Affix the coin cell battery on the system board. 2. Connect the coin cell battery cable to the connector on the system board. 3. Install the: battery base cover 4. Follow the procedure in After working inside your computer.

  • Page 27: Installing Wlan Card

    Installing WLAN card Steps 1. Insert the WLAN card into the connector on the system board. 2. Connect the WLAN cables to the connectors on the WLAN card. 3. Place the metal bracket to secure the WLAN cables. 4. Tighten the M2*3 screw to secure the WLAN card to the computer. 5.

  • Page 28: Installing Memory Module

    2. Remove the: base cover battery 3. To remove the memory module: a. Pry the clips securing the memory module until the memory module pops-up [1]. b. Lift the memory module away from the connector [2]. Installing memory module Steps 1.

  • Page 29: Installing Keyboard Trim

    NOTE: Use a plastic scribe to pry the keyboard trim from the edges. Installing keyboard trim Steps 1. Place the keyboard trim on the keyboard and press along the edges as well as in between the rows of keys until it clicks in place.
  • Page 30 4. Turn over the computer and open the display. 5. To remove the keyboard: a. Remove the M2*2 screws that secure the keyboard to the computer [1]. b. Pry the keyboard from the edge and lift it away from the computer [2]. WARNING: Make sure you pull the keyboard cable routed under the computer to avoid any damage to the keyboard cable.

  • Page 31: Installing Keyboard

    Installing keyboard Steps 1. Hold the keyboard and route the keyboard cable through the placeholder. 2. Place the keyboard to align with the screw holders on the computer. 3. Tighten the M2*2 screws to secure the keyboard to the computer. 4.

  • Page 32: Installing Heat Sink

    battery 3. To remove the heat sink: NOTE: This section is for the UMA model only. a. Remove the M2*3 screws that secure the heat sink on the system board [1]. b. Lift the heat sink away from the system board [2]. Installing heat sink Steps NOTE:...

  • Page 33: Installing The System Fan

    base cover battery WWAN card (optional) hard drive assembly(optional) chassis frame 3. To remove the system fan: NOTE: This section is for UMA model only. a. Disconnect the system fan cable from the connector on the system board [1]. b. Lift the system fan away from the computer [2]. Installing the system fan Steps 1.

  • Page 34: Power Connector Port

    Power connector port Removing power connector port Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the power connector port: a. Remove the M2*3 screw that secures the display cable to the computer [1]. b.

  • Page 35: Chassis Frame

    6. Install the: battery base cover 7. Follow the procedure in After working inside your computer. Chassis frame Removing chassis frame Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card (optional) hard drive assembly(optional) SSD card...

  • Page 36: Installing Chassis Frame

    b. Lift the chassis frame away from the computer [2]. Installing chassis frame Steps 1. Place the chassis frame on the computer. 2. Tighten the M2*2, M2*3, and M2*5 screws to secure the chassis frame to the computer. 3. Connect the keyboard cable to the connector. NOTE: There may be more than one cable to connect based on keyboard types.

  • Page 37: System Board

    System board Removing system board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: SIM card base cover battery keyboard trim keyboard WLAN card WWAN card (optional) hard drive assembly(optional) SSD card memory module coin cell battery heatsink system fan chassis frame...
  • Page 38 4. To release the system board: a. Remove the M2*2 screw that secures the display cable [1]. b. Lift the metal bracket that secures the display cable [2]. c. Disconnect the display cable from the connectors on the system board [3]. NOTE: This step is applicable only for IR camera.
  • Page 39 5. To remove the system board: a. Remove the M2*2 screws that secure the system board to the computer [1]. b. Lift the system board away from the computer [2]. Removing and installing components...

  • Page 40: Installing System Board

    Installing system board Steps 1. Align the system board with the screw holders on the computer. 2. Tighten the M2*2 screws to secure the system board to the computer. 3. Place the metal bracket to secure the DisplayPort over USB Type-C. 4.

  • Page 41: Smartcard Module

    keyboard keyboard trim battery base cover SIM card 11. Follow the procedure in After working inside your computer. SmartCard module Removing smart card reader board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card (optional)

  • Page 42: Installing Smart Card Reader Board

    Installing smart card reader board Steps 1. Insert the smart card reader board to align with the tabs on the chassis.. 2. Tighten the screws to secure the smart card reader board to the computer. 3. Affix the smart card reader board cable and connect the cable to the connector. 4.

  • Page 43: Installing Speaker

    Installing speaker Steps 1. Insert the speaker module aligning it with the nodes on the chassis. 2. Route the speaker cable through the routing channels. 3. Install the: system board chassis frame system fan heat sink coin cell battery memory module SSD card hard drive assembly(optional) WWAN card(optional)

  • Page 44: Display Assembly

    Display assembly Removing display assembly Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card (optional) hard drive assembly(optional) display hinge cover 3. To disconnect the display cable: a. Release the WLAN and WWAN cables from the routing channels [1]. b.
  • Page 45 5. Turn over the computer. 6. To remove the display assembly: a. Remove the screws that secure the display assembly to the computer [1]. b. Open the display [2]. Removing and installing components...
  • Page 46 c. Lift the display assembly from the computer. Removing and installing components...

  • Page 47: Installing Display Assembly

    Installing display assembly Steps 1. Place the chassis on the edge of a plane surface. 2. Align the display assembly to align with the screw holders on the computer. 3. Tighten the M2*5 screws to secure the display assembly to the computer. 4.

  • Page 48: Installing Display Bezel

    Installing display bezel Steps 1. Place the display bezel on the display assembly. NOTE: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly. 2. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly.

  • Page 49: Installing Display Hinge Cover

    battery 3. To remove the display hinge cover: a. Remove the screw that secures the display hinge cover to the chassis [1]. b. Lift the display hinge cover away from the display hinge [2]. c. Repeat step a and step b to remove the other display hinge cover. Installing display hinge cover Steps 1.

  • Page 50: Installing Display Hinge

    2. Remove the: base cover battery WWAN card (optional) WLAN card display hinge cover display assembly display bezel 3. To remove the display hinge: a. Remove the M2.5*3 screws that secure the display hinge to the display assembly [1]. b. Lift the display hinge away from the display assembly [2]. c.

  • Page 51: Display Panel

    5. Follow the procedure in After working inside your computer. Display panel Removing display panel Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WWAN card (optional) WLAN card display hinge cover display assembly display bezel 3.

  • Page 52: Installing Display Panel

    Installing display panel Steps 1. Connect the eDP cable to the connector and affix the blue tape. 2. Affix the adhesive tape to secure the eDP cable. 3. Replace the display panel to align with the screw holders on the display assembly. 4.

  • Page 53: Edp Cable

    eDP cable Removing eDP cable Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card (optional) display hinge cover display assembly display bezel hinge cover display panel 3. Disconnect the eDP cable from the camera. 4.

  • Page 54: Display Back Cover Assembly

    hinge cover display bezel display assembly display hinge cover WLAN card WWAN card(optional) battery base cover 3. Follow the procedure in After working inside your computer. Display back cover assembly Removing the display back cover assembly Steps 1. Follow the procedure in Before working inside your computer.

  • Page 55: Camera

    display bezel display assembly display hinge cover WWAN card(optional) WLAN battery base cover 3. Follow the procedure in After working inside your computer. Camera Removing camera Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WWAN card (optional)

  • Page 56: Installing Camera

    Installing camera Steps 1. Insert the camera into the slot on the display assembly. 2. Connect the camera cable to the connector. 3. Install the: display panel display bezel display assembly display hinge cover WWAN card(optional) WLAN card battery base cover 4.

  • Page 57: Installing Palmrest

    2. Remove the: base cover battery display hinge cover WLAN card WWAN card (optional) hard drive assembly(optional) SSD card memory module coin cell battery system fan heat sink display assembly chassis frame system board 3. The palm rest is the remaining component after removing all the components. Installing palmrest Steps 1.
  • Page 58 memory module SSD card WWAN card(optional) WLAN card hard drive assembly(optional) battery base cover 3. Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 59: Chapter 4: Technology And Components

    Processors The Latitude 5480 laptop is shipped with the following processors: ● Intel Core i3-7100U (3M Cache, up to 2.4 GHz), Dual Core ● Intel Core i5-7200U (3M Cache, up to 3.1 GHz), Dual Core ●...

  • Page 60: Kaby Lake - 7Th Generation Intel Core Processors

    The Skylake also includes Core i7, i5, i3, Pentium and Celeron processors. Processor performance features The following table illustrates the performance available on each Skylake suffix. Table 2. Skylake specifications Processor number Cache No. of Power Memory type Graphics cores/ No.

  • Page 61: Identifying Processors In Windows 10

    Table 3. Kaby lake specifications (continued) Processor number Clock Cache No. of cores/ Power Memory type Graphics Speed No. of threads Intel Core i7-7820HQ (8M Cache up to 2.9 GHz 8 MB 35 W DDR4-2133; Intel HD 3.9GHz), Quad Core, 35W CTDP DDR4-2400 Graphics 630 Identifying processors in Windows 10...

  • Page 62: Chipsets

    Chipsets All laptops or notebook communicate with the CPU through the chipset. This laptop is shipped with the Intel Mobile CM238 . Intel chipset drivers Verify if the Intel chipset drivers are already installed in the laptop. Table 4. Intel chipset drivers Before installation After installation Technology and components...

  • Page 63: Downloading The Chipset Driver

    Downloading the chipset driver Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 64: Downloading Drivers

    Downloading drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 65: Rotating The Display

    Rotating the display Steps 1. Right click on the desktop. A sub menu is displayed. 2. Select Graphic Options > Rotation and choose on of the following: ● Rotate to Normal ● Rotate to 90 Degrees ● Rotate to 180 Degrees ●...

  • Page 66: Using Touch Screen In Windows 10

    2. Use a microfiber cloth to remove any obvious dust and gently brush off any dirt particles. 3. Proper cleaning kits should be used to clean and keep your display in a crisp clear pristine condition. NOTE: Never spray any cleaning solutions directly on the screen; spray it to the cleaning cloth. 4.

  • Page 67: Identifying The Audio Controller In Windows 10

    Before installation After installation Changing the audio settings Steps 1. Tap or touch the Search the web and Windows and type Dell Audio. 2. Start the Dell Audio utility from the left pane. WLAN cards This laptop supports the following options: ●...

  • Page 68: Hard Drive Options

    1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 69: Camera Features

    The hard drive is listed under the System Information under the General group. Camera features This laptop is shipped with front-facing camera with the image resolution of 1280 x 720 (maximum). NOTE: The camera is at the top center of the display. NOTE: The laptop is also shipped with no camera option.

  • Page 70: Memory Features

    2. Select Camera from the apps list. 3. If the Camera App is not available in the apps list, search for it. Memory features This laptop supports a minimum memory of : ● 4 GB and a maximum of 32 GB DDR4 memory, up to 2133 MHz (dual core). ●...

  • Page 71: Verifying System Memory In System Setup (Bios)

    Steps 1. Turn on or restart your system. 2. Perform the following actions after the Dell logo is displayed ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 72: Thunderbolt Icons

    Figure 6. Thunderbolt 1 and Thunderbolt 3 1. Thunderbolt 1 and Thunderbolt 2 (using a miniDP connector) 2. Thunderbolt 3 (using a USB Type-C connector) Thunderbolt 3 over Type-C Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive.

  • Page 73: Chapter 5: System Setup Options

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 74: Navigation Keys

    NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately.

  • Page 75: General Screen Options

    ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen. General screen options This section lists the primary hardware features of your computer. Option Description System...
  • Page 76 ● Enable Thunderbolt Port: This option is enabled by default. ● Enable Thunderbolt Boot Support. This is an optional feature. ● Always Allows Dell Docks. This is an optional feature. ● Enables Thunderbolt (and PCIe behind TBT) Pre-boot USB PowerShare This field configures the USB PowerShare feature behavior. This option allows you to charge external devices using the stored system battery power through the USB PowerShare port.

  • Page 77: Video Screen Options

    Option Description ● Secure Digital (SD) Card Read — only Mode Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC). NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description...

  • Page 78: Secure Boot Screen Options

    Option Description TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are: ● TPM On: This option is enabled by default. ● Clear ● PPI Bypass for Enabled Commands: This option is enabled by default. ●...

  • Page 79: Intel Software Guard Extensions

    Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor. ● Enable Intel TurboBoost Default setting: The option is enabled. Wake on Dell Allows you to wake on Dell USB-C dock. USB-C Dock. System setup options...

  • Page 80: Power Management Screen Options

    ● Adaptive Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ●...

  • Page 81: Post Behavior Screen Options

    Option Description NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the Advanced Battery Charge Configuration option. Sleep Mode This option is used to select which sleep mode will be used by operating system. ●...

  • Page 82: Virtualization Support Screen Options

    Option Description ● Continue on Warnings ● Continue on Warnings and Errors NOTE: Error deemed critical to the operation of the system hardware will always halt the system. Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default).

  • Page 83: System Log Screen Options

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 84: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 85: System And Setup Password

    Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer. Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2.

  • Page 86: Deleting Or Changing An Existing System And Or Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 87: Chapter 6: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: ● Windows 10, click or tap Start > Settings > System > About. ● Windows 8.1 and Windows 8, from the charms sidebar, click or tap Settings > Change PC settings. In the PC Settings window, select PC and devices >...

  • Page 88: Memory Specifications

    Feature Specification 6th Generation Intel Core i5 series or i7 series processors L3 cache i3 series 3 MB i5 series ● Dual core - 3 MB ● Quad core - 6 MB i7 series ● Dual core - 4 MB ●...

  • Page 89: Video Specifications

    Feature Specification Internal speaker 2 W (RMS) per channel amplifier Volume controls Hot keys Video specifications Feature Specification Type Integrated on system board, hardware accelerated UMA controller ● Intel HD Graphics 620 ● Intel HD Graphics 630 Graphics Nvidia graphics(optional) Data bus Integrated video External display...

  • Page 90: Port And Connector Specifications

    ● DisplayPort over USB Type-C (optional Thunderbolt 3) USB Type-C NOTE: DisplayPort over USB Type-C Thunderbolt 3 is available in systems with discrete graphics only. Other docking Dell ultraHD docking station - USB 3.1 Gen 1 (D3100) port Contactless smart card specifications Feature Specification Supported...

  • Page 91: Keyboard Specifications

    Feature Specification Maximum +/- 40 degrees viewing angles (horizontal) Maximum +10/-30 degrees viewing angles (vertical) Pixel pitch 0.226 mm (0.009 inches) FHD Anti-glare: Maximum 1920 x 1080 resolution Maximum 220 nits brightness Refresh rate 60 Hz Maximum +/- 80 degrees viewing angles (horizontal) Maximum...

  • Page 92: Battery Specifications

    Feature Specification X-axis 99.50 mm Y-axis 53.00 mm Battery specifications Feature Specification Type ● 42 WHr ● 51 WHr ● 68 WHr Depth 42 WHr 181 mm (7.126 inches) 51 WHr 181 mm (7.126 inches) 68 WHr 233 mm (9.17 inches) Height 42 WHr 7.05 mm (0.28 inch)

  • Page 93: Physical Specifications

    Feature Specification Input voltage 100 V AC to 240 V AC Input current 65 W 1.7 A (maximum) 90 W 1.6 A Adapter size 7.4mm Input frequency 50 Hz to 60 Hz Output current 65 W 3.34 A 90 W 4.62 A Rated output 19.5 V DC...
  • Page 94 Airborne G1 as defined by ISA-71.04–1985 contaminant level Technical specifications...

  • Page 95: Chapter 7: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 96: Battery Status Lights

    The Battery LED will pause for 3 seconds before the next cycle repeat itself again. Battery status lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. blinking amber light and white light Alternately Temporary battery failure with AC adapter present.

  • Page 97: Chapter 8: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 98: Dell Enhanced Pre-Boot System Assessment - Epsa Diagnostic 3.0

    Running the ePSA diagnostics Steps 1. Power-on the computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow key at the bottom left corner.

  • Page 99: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 100: Lan Status Led

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 101: Wifi Power Cycle

    The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are unaffected by the RTC reset: ● Service Tag ● Asset Tag ● Ownership Tag ● Admin Password ●...
  • Page 102 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 103: Chapter 9: Contacting Dell

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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P72g

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