Table of Contents
Advertisement
Troubleshooting
Problem
Causes
The power plug is not inserted, the power button
is not pressed or the steam level is not set
properly.
Condensate water produced from steam
remains in the hose.
The product produces
The water tank is empty or the water level is
lower than the bottom of the water level window.
no steam or irregular
steam.
The water tank is not installed correctly onto
the power base.
The iron head is not fully heated.
The hose is bent and thus the water cannot
smoothly run through it.
The circuit fails or the fuse is broken down.
The soleplate does
not heat up.
The power plug is not inserted or the power
button is not pressed.
The garment is too heavy.
The telescopic pole
The lock button on the telescopic pole is not
slips down.
locked.
The buckle is damaged.
The automatic cleaning function is active.
Water leaks out from
the soleplate.
The circuit fails or the fuse is blown.
20
Solution
Insert the power plug, press the power button
and set the steam level to any level other than
"
".
Lift up the iron head vertically and straighten the
hose, to make condensate water flow back.
Fill the water tank with water as instructed.
Attach the water tank onto the power base
correctly.
Wait until the "
" indicator stops flashing
before use.
Ensure the hose is not bent.
Send your product to an authorized service
centre for repair.
Insert the power plug and press the power
button.
Lighten the weight loaded to the hanger fixer
(less than 3 kg).
Lock the lock button securely.
Have the telescopic pole replaced by an
authorized service centre.
Wait until automatic cleaning has completed.
Send your product to an authorized service
centre for repair.
Troubleshooting
Problem
Causes
The water inlet cap of the water tank is loose.
Water leaks out from
The water tank is broken.
the power base.
The inner pipe is loose or damaged.
Tap water may be polluted by the rusted water
Scale appears on the
pipe, so the steam ejected from the steam vents
soleplate.
may produce scale.
When the water tank is empty, the water pump
will run idle, thus making a noise.
The power base
makes a noise.
The water tank is not installed correctly onto the
power base.
The product cannot
The product is tilted or is placed on an unstable
be powered on.
place, which triggers the auto power off when
The product is
powered off and the
tilting function to turn the power off.
steam stops.
Steam is ejected from
The hose is bent and thus the steam cannot
the bottom of the
smoothly run through it.
power base.
The problem persists even after you have followed the above solutions.
Solution
Tighten the water inlet cap.
Have the water tank replaced by an authorized
service centre.
Send your product to an authorized service
centre for repair.
Fill the water tank with pure water. After the
product is powered on and the steam function is
turn on, press and rub the soleplate hard with a
wet cloth placed on a flat surface until the scale
is cleaned.
Fill the water tank (by referring to "Filling the
water tank").
Attach the water tank onto the power base
correctly.
Make sure the power base is placed on a stable
and flat surface.
Ensure the hose is not bent.
Send your product to an authorized service
centre for repair.
21
Advertisement
Table of Contents
