Handling Error Messages - Canon BJC-S9000 Quick Start Manual

Handling Error Messages

Problem Possible Cause
Printer does When a printer error occurs, the POWER/ERROR lamp flashes orange between green
not print flashes. Count the number of orange flashes to determine and resolve the problem:
Alternately
flashes green
and orange
(service error)
2 orange flashes
(paper is out or
not feeding
correctly)
3 orange flashes
(paper jam)
4 orange flashes
(empty ink tank)
6 orange flashes
(no printhead
installed)
7 orange flashes
(defective
printhead)
8 orange flashes
(waste tank
almost full)
Printer flashes
green only
1. Remove the paper from the printer, switch the printer off, then
unplug it.
2. Reconnect the printer power and turn it back on.
If the same error message persists after restarting the printer, contact
the Customer Care Center.
If no paper is loaded in the paper rest, or if paper is not loaded
correctly, reload the paper correctly, then press the RESUME/CANCEL
button on the printer. See "Loading Plain Paper and Other Canon
Media" on page 5 for how to load different types of media.
See the troubleshooting topic "Paper jams in the printer" on page 39.
One of the ink tanks is empty. Replace it. See "Monitoring Ink Levels" on
page 21 and "Replacing Ink Tanks" on page 22 for more information.
Install the printhead. After installing the printhead, you may need to
realign it. See "Aligning the Printhead" on page 23. Note that the
printer will blink only if it is a self-test.
Remove and reinstall the printhead. Ensure that the protective cap has
been removed. If re-installing the printhead does not resolve the problem,
contact the Customer Care Center to replace it with a new one.
The printer has a built-in waste ink tank to hold the ink consumed
during printhead cleaning. Press the RESUME/CANCEL button to
restart printing, then contact the Customer Care Center to have the
waste ink tank replaced immediately.
When the lamp flashes green, the printer is warming up or is receiving
print data from the computer. This is not an error condition.
Troubleshooting
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