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Troubleshooting
Problem
Cannot
install the
printer driver
(continued)
2 2 6 6
Possible Cause
Previous or same
Always uninstall the previous version of the printer driver before
printer driver
installing the new version. See "Uninstalling the Printer Driver" on
version already
page 43.
installed
Other
Other open applications on your computer can interfere with the
applications
installation routine. Close all open software applications before
running in the
reinstalling the printer driver. See "Installing the Printer Driver" on
background
page 41.
Installation not
starting
automatically
when CD is
inserted into
drive
CD-ROM drive not
Normally, after you insert the S500 CD-ROM, the setup window
specified
displays automatically. If it does not:
CD-ROM drive not
working properly
Try This
W W
I I N N D D O O W W S S
If printer driver installation did not start automatically when
you loaded the CD-ROM:
1. Double-click M M y y C C o o m m p p u u t t e e r r on the Windows desktop, then
double-click the C C D D - - R R O O M M d d r r i i v v e e .
2. Double-click m m s s e e t t u u p p . . e e x x e e .
If you install the printer driver by clicking S S t t a a r r t t , then R R u u n n ,
specify the correct CD-ROM drive and file name
(x x : : \ \ m m s s e e t t u u p p . . e e x x e e , where x x is the CD-ROM drive).
M M
O O S S
A A C C
Double-click the C C D D - - R R O O M M icon on your desktop.
W W
I I N N D D O O W W S S
1. Double-click M M y y C C o o m m p p u u t t e e r r on the Windows desktop, then
double-click the C C D D - - R R O O M M d d r r i i v v e e .
2. Double-click m m s s e e t t u u p p . . e e x x e e .
M M
O O S S
A A C C
Double-click the C C D D - - R R O O M M icon on your desktop.
W W
I I N N D D O O W W S S
Use Windows Explorer to confirm that the CD-ROM is operating
normally:
1. From the desktop, double-click M M y y C C o o m m p p u u t t e e r r , then C C D D - - R R O O M M .
2. If the files do not appear, refer to your Windows
documentation for more information.
M M
O O S S
A A C C
Open the A A p p p p l l e e S S y y s s t t e e m m P P r r o o f f i i l l e e r r , click D D e e v v i i c c e e s s and V V o o l l u u m m e e s s ,
then open the CD-ROM.
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