Polycom VVX 450 Manual
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Polycom VVX 450 Manual

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Contents
Place calls .........................................................................................................................................
Answer an incoming call ............................................................................................................
Hold a Call .......................................................................................................................................
Resume a Call .................................................................................................................................
Ending Calls ....................................................................................................................................
Transferring Calls ..........................................................................................................................
Transfer a Call .................................................................................................................................
Cancel a Transfer ...........................................................................................................................
Display Calls from the Lines Screen .......................................................................................
Display Calls from the Calls Screen ........................................................................................
Manage a Call from the Calls Screen .....................................................................................
Reject Incoming Calls ...................................................................................................................
Reject Calls from a Contact .......................................................................................................
Rejecting Calls with Do Not Disturb .......................................................................................
Enable Do Not Disturb ................................................................................................................
Call Forwarding ...............................................................................................................................
Initiate a Conference Call ............................................................................................................
Join Calls to Create a Conference Call ...................................................................................
End a Conference Call ...................................................................................................................
Hold a Conference Call .................................................................................................................
Resume a Conference Call ...........................................................................................................
Mute and Unmute Audio .............................................................................................................
View the Contact Directory..........................................................................................................
Listen to Voicemail..........................................................................................................................
Page | 1
Polycom VVX 450
Handset User Guide
(Horizon Guide available in Administration Tab)
T:
01672 552340
E:
support@jpitsolutions.co.uk
Support hours: Mon- Fri 8:30am - 5pm
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Summary of Contents for Polycom VVX 450

  • Page 1: Table Of Contents

    Polycom VVX 450 Handset User Guide (Horizon Guide available in Administration Tab) Contents PHONE KEYS AND HARDWARE CALLS ACTIONS Place calls ............................Answer an incoming call ......................Hold a Call ............................Resume a Call ..........................Ending Calls ............................ Transferring Calls ..........................

  • Page 2: Phone Keys And Hardware

    PHONE KEYS AND HARDWARE Line keys Enable you to select a phone line, view calls on a line, or quickly call a favourite contact. Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.

  • Page 3: Calls Actions

    CALLS ACTIONS The VVX 450 phone can manage a maximum of three active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones.

  • Page 4: Ending Calls

    Choose a Default Transfer Type - You can choose a default transfer type to use for all calls on VVX 450 phone. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type.

  • Page 5: Cancel A Transfer

    Depending on the default transfer type, either the Blind or Consultative option displays. For example, if the default transfer type is Blind, then you can select Consultative. 2. Dial a number or choose a contact from the Recent Calls or a directory. If the transfer type is set to Blind, the call is transferred immediately.

  • Page 6: Manage A Call From The Calls Screen

    Manage a Call from the Calls Screen - From the Calls screen, you can manage a call by holding, resuming, or transferring the call. 1. Select a call. 2. Do one of the following: • Select Hold to place an active call on hold. •...

  • Page 7: Call Forwarding

    Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call. Note: When you set your presence status to Do Not Disturb and enable DND on your phone, a message stating that your status is set to Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar.

  • Page 8: Join Calls To Create A Conference Call

    1. Call a contact. 2. When the contact answers, select the Conference soft key. The call is held. 3. Enter another contact's number or select a contact from the directory or the call lists. 4. When the contact answers, select the Conference soft key. All call participants are added to a conference call.

  • Page 9: Mute And Unmute Audio

    Mute and Unmute Audio - You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. 1. During a call, including a conference call, press the mute key The other parties cannot hear you.

  • Page 10: Phone Icons & Status Indicators

    PHONE ICONS & STATUS INDICATORS Page | 10 01672 552340 support@jpitsolutions.co.uk Support hours: Mon- Fri 8:30am – 5pm...
  • Page 11 Page | 11 01672 552340 support@jpitsolutions.co.uk Support hours: Mon- Fri 8:30am – 5pm...

  • Page 12: Who Do I Contact

    WHO DO I CONTACT? If you have any questions about the Horizon service, or want to report a fault with your phone please contact: Support Desk: JP IT SOLUTIONS LTD Support Email: SUPPORT@JPITSOLUTIONS.CO.UK Telephone: 01672 552340 Page | 12 01672 552340 support@jpitsolutions.co.uk Support hours: Mon- Fri 8:30am –...

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