Handling Incoming Calls - Brother MFC-235C User Manual

Sending Faxes (continued)
Difficulty
Transmission Verification Report
says 'Result:NG' or
'Result:ERROR'.
Poor fax send quality.
Vertical black lines when sending.
(MFC-260C only)

Handling Incoming Calls

Difficulty
The machine 'Hears' a voice as a
CNG Tone.
Sending a Fax Call to the machine. If you answered at the machine, press Mono Start and hang up at once. If you
Custom features on a single line.
Menu Setting Difficulties
Difficulty
The machine beeps when you try to
access the Setup Receive menu.
Suggestions
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get 'Result:ERROR' on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic. (See Telephone line
interference on page 103.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 106.)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 106.)
Suggestions
If Fax Detect is set to on, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax
Detect on page 33. )
answered on an external or extension telephone, press your Remote Activation
Code (default setting is l 5 1 (l 9 1 for New Zealand)). When your machine
answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any other
custom feature on a single telephone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate telephone line with no custom features is
recommended.
Suggestions
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup
Receive setting is available only when the machine is in Fax mode.
Troubleshooting and Routine Maintenance
B
93