Warranty - Rheem 31202519V Owner's Manual And Installation Instructions

RHEEM ELECTRIC DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY – NEW ZEALAND ONLY
ELECTRIC WATER HEATERS 312025 MODEL
In addition to your legal right, in New Zealand Rheem New Zealand Limited
makes the following promise to the owner. We will repair or, if necessary, replace
a defective unit or part of it, which has failed due to faulty manufacture on the
following terms and conditions:
1.1 This warranty is given in respect of sales in New Zealand by Rheem New
Zealand Limited of 475 Rosebank Road Avondale Auckland 1026.
1.2 Rheem offer a trained and qualified national service network who will repair or
replace components at the address of the unit subject to the terms of the
Rheem warranty in New Zealand – contact your Rheem Service Centre on
0800 657 335.
1.3 For details about this warranty, you can contact us at rheem@rheem.co.nz (not
for service bookings) or phone your Rheem Service Centre on 0800 657 335.
1.4 The terms of this warranty and what is covered by it are set out in sections 2
and 3 and apply to water heaters manufactured from 1st November 2019.
1.5 If a subsequent version of this warranty is published, the terms of that warranty
and what is covered by it will apply to water heaters manufactured after the
date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1 Rheem may reject a claim under this warranty in its sole discretion if:
a) You do not arrange for a major service to be conducted on your water
heater in the fifth year after installation, in accordance with Rheem's
recommendation in the Owner's Guide and Installation Instructions; and
b) The fault giving rise to the warranty claim would have been detected and
rectified during that major service.
2.2 The decision of whether to repair or replace a faulty component is at Rheem
New Zealand Limited's sole discretion.
2.3 Where a failed component or cylinder is replaced under this warranty, the
balance of the original warranty period will remain effective. The replacement
does not carry a new Rheem warranty.
2.4 Where the unit is installed outside the boundaries of a metropolitan area,
defined by Rheem as further than 25 km from a Rheem Service Centre, the
cost of transport, insurance and travelling between the Rheem Service Centre
and the installed site shall be the owner's responsibility.
1. THE RHEEM WARRANTY – GENERAL
4