Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-9420CN User Manual

Troubleshooting and routine
C
maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR MESSAGE CAUSE
The toner is getting low.
Calibrate
Calibration
Failed
The indicated tray is not completely
Check Tray#1
closed.
Check Tray#2
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that is
Connection Fail
not in Polled Waiting mode.
The back cover is not completely
Cover Open
closed.
Close the back
cover(3)
The front cover is not completely
Cover Open
closed.
Close the front
cover(2)
The inside cover is not completely
Cover Open
closed.
Close the inside
cover(1)
Print data is left in the machine's
Data Remaining
memory.
Print data is left in the machine's
memory. The interface cable was
unplugged while the computer was
sending the data to the machine.
The other person or other person's fax
Disconnected
machine stopped the call.
The document was not inserted or fed
Document Jam
properly, or the document scanned
from the ADF was too long.
ACTION
Check that the toner cartridges are not low and try
again.
Close the indicated tray properly.
Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask them
to check your phone line.
Check the other fax machine's polling setup.
Close the back cover of the machine.
Close the front cover of the machine.
Close the inside cover of the machine.
Re-start printing from your computer.
Press Job Cancel. The machine will cancel the job
and clear it from the memory. Try to print again.
Try to send or receive again.
See Document jams on page C-5.
See Using the ADF (automatic document feeder) on
page 2-10.
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