Common Iaqualink Troubleshooting - Polaris EN27 Series Owner's Manual

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Common iAquaLink
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Configure the System.)
User Issue
All lights are off
Wi-Fi is off
Wi-Fi light is flashing
Status light is continuously
flashing
Power LED is blinking fast
Zodiac Pool Systems LLC
2882 Whiptail Loop # 100, Carlsbad, CA 92010
1.800.822.7933 | www.PolarisPool.com
Zodiac Pool Systems Canada, Inc.
2-3365 Mainway
Burlington, ON • Canada L7M 1A6
1.888.647.4004 | www.ZodiacPoolSystems.ca
©2020 Zodiac Pool Systems LLC. All rights reserved.
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Troubleshooting
®
Possible Cause
Bright sunlight
Control box is unplugged.
Power outage.
Lost internet connection.
Router is off.
Router password was changed.
Lost internet connection
Control box is too far from home
router
Weak Wi-Fi signal
Connectivity issue with local Wi-Fi or
connection to the server
Antenna firmware update in progress. Wait for the update to complete and the flashing
Firmware update in progress
Robotic Pool Cleaner
Suggested Solution
Shield the lights to block sunlight and re-check if
the lights are lit.
Plug the control box in. (See: Connect to a Power
Source).
Verify that the breaker is on and electricity is
being supplied to the outlet.
Check internet connection - Network may be
down.
Turn router on.
Reset router with new password.
Check internet connection - Network may be
down.
Relocate the control box as near to the home
router as practical. (See: Install and Submerge
the Cleaner) Do not use an extension cord.
• Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless
Network Connection icon while standing near
the control box.
• With a smart device, search for, download,
and use an app that can check signal
strength while standing near the control box.
If Wi-Fi signal is weak, consider installing a
Wi-Fi extender.
Contact your local internet service provider.
• Unplug your control box and wait 10
seconds. Plug in the box again and see if
lights illuminate.
• Check Internet connection - Network may be
down.
to end. Do not disconnect the power cable from
the cleaner during an update.
Wait for blinking to stop, indicating update is
complete. Do not unplug from power during an
update.
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Owner's Manual
H0699900 REV A