Table of Contents
Advertisement
.
Trouble FAQ
My video has a glitch or green area when looping or triggered
This often happens if your video bit rate is too low. We suggest a bit rate of 20,000Kbps
(20Mbps) or higher. Do not compress the files. Let the bit rate be high at the normal setting.
Refer to the chart on page 31 for maximum bit rates for the CODEC used.
The file's pixel size should be 1920 x 1080 for the 1080p or 1080i settings, and 1280 x 720 for
the 720 settings. It is helpful to have all of the files made in the same format and encoding.
You can also try another Video Output Mode setting, 720p 50, 720p 60, 1080p 24 and etc., in
the Setup Menu. Often this will solve the issue without altering your files.
You may need to alter your files with video editing software.
These settings work well and are recommended for high quality video with no glitch:
CODEC = H.264
Pixel size = 1920 x 1080
Frame rate = 60 fps
Data Bit rate = 20,000Kbps (20Mbps)
Audio bit rate = 128 or 192 or 384 kbps
Audio Channels = 2 (stereo)
Audio Sample Rate = 48KHz
Set the Sprite® Video Output Mode to 1080p_60HZ
There are numerous video editing software programs available. We use Power Director from
www.cyberlink.com
It does a good job and is not expensive.
My File will not play or not trigger
Do not use folders. Put files directly on the root of the SD or USB.
Try to play the file using the remote control. Press the blue File button, and then navigate to
the file using the green Enter key and the orange Arrow keys. Select the file and press the Enter
key.
If the file plays, it may not be named properly or the Sprite® is not in the correct Control Mode.
If using video files, the Sprite® must have the Play Mode set to Video or Video Control Mode. If
using audio files, set to the Audio or Audio Control Mode. Control Modes require at least 2 files.
The looping file must be named 000 and the first trigger file named 001.
If the file will not play by using the remote control, then it may be corrupt or made with
parameters not supported by the Sprite®. Make sure the pixel size is a "television" size, 1920 x
1080, 1280 x 720, 720 x 480 or 640 x 480 etc. Videos made for websites at odd pixel sizes will
MedeaWiz® Sprite®
32 |
P a g e
Advertisement
Table of Contents
