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MedeaWiz® Sprite
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Trouble FAQ
My video has a glitch or green area when looping or triggered
This can happen if your video pixel size and frame rate are not matched to the settings on the
Sprite.
The file's pixel size should be 1920 x 1080 for the 1080p or 1080i settings, and 1280 x 720 for
the 720 settings. It may also be helpful to keep all files the same format and encoding. Do not
compress the files. Let the bit rate be high at the normal setting.
1) Try other Video Output Modes, 720p 50, 720p 60, 1080p 24 and etc. Often this will solve the
issue without altering the file.
2) You may need to alter your file with video editing software. Set the file's pixel size and frame
rate to match one of the Video Output Modes listed in the on-screen setup menu. For example,
make your video file at 1080p 60 and also set the Sprite to 1080p 60.
There are numerous video editing software programs available. We use Power Director from
www.cyberlink.com
It does a good job and is not expensive.
My Sprite feels warm to the touch
The Sprite's aluminum housing is designed to be part of the heat management system. The internal
microprocessor has a solid copper heatsink that transfers heat to the outside air through the housing.
While it is normal for the Sprite to feel warm, if the ambient temperature is well over 100F (40C), extra
heat management may be desired. Simply placing the Sprite flat on a metal surface can reduce the
temperature. A clean, unpainted aluminum plate, at least 12 x 12 inches (30 x 30 CM) works well.
Do I have to name the files with those numbers or can I use names?
The Sprite searches for the 000 to use as the looping file, and searches for 001 to use as the trigger.
However, you can name them this way:
000.myfilename.xxx
001.someverylongnamefile.xxx
Do not use spaces, underscores or other special characters. Use 32 or less characters including the 2
periods. We explain the operation using only numbers to keep it simple. We suggest you use numbers
only to test your files as a starting point, then add the longer names.
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