Troubleshooting Guide - RainSoft EC5 Series Owner's Manual

Troubleshooting Guide

Symptom
1. The system fails to
regenerate automatically
2. The system regenerates at
the wrong time
3. Poor water quality
4. Loss of water pressure
5. Excessive water in the brine
tank and/or salty water
6. The system fails to use salt
7. Constant flow to the drain
If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for service. If
you cannot locate your local RainSoft Dealer, please contact RainSoft Customer Service at 1-800-860-7638 or logon
to www.rainsoft.com for the name and location of your nearest authorized Dealer.
Cause
1. The power supply is plugged into intermittent or
dead power source.
2. The system is not counting gallons.
1. The computer is not set properly.
2. The time is off due to daylight savings.
3. The maximum system capacity has been exceeded.
1. The raw water has changed.
2. The bypass valve is open.
3. The power supply is disconnected.
1. Low pressure to the unit.
1. The drain line is plugged/restricted.
2. The brine valve is dirty.
3. Low inlet pressure.
4. The injector is plugged.
1. The drain line is plugged/restricted.
2. The injector is plugged.
3. Low inlet pressure.
4. No water in the brine tank.
1. Foreign material in the valve.
2. Excessive water pressure.
Solution
1. Connect to a constant power source.
2. Call your RainSoft Dealer for service.
1. Reset the time of day/hour of regeneration.
2. Verify that auto daylight savings time is set to
"ON".
3. Limit water usage until the regeneration is
complete.
1. Call your RainSoft Dealer for a new water
analysis.
2. Close the bypass valve.
3. Plug in the power supply.
1. Bypass the system. If the problem still exists
after bypass, it is not related to a RainSoft
product. (Check your water distribution
system.) If the problem is resolved after
bypass, call your RainSoft Dealer for service.
1. Check the water flow to the drain. Check for
crimps in the drain line. Call your RainSoft
Dealer for service.
2. Call your RainSoft Dealer for service.
3. Call your RainSoft Dealer for assistance.
4. Call your RainSoft Dealer for service.
1. Check the water flow to the drain. Check for
crimps in the drain line. Call your RainSoft
Dealer for service.
2. Call your RainSoft Dealer for service.
3. Call your RainSoft Dealer to increase the inlet
pressure. It must be a minimum of 20 psi.
4. Call your RainSoft Dealer for service.
1. Call your RainSoft Dealer to clean the valve.
2. Install a pressure regulator.
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