Shell RIDE SR-5S User Manual page 25

Limited Warranty Service Process
If a malfunction or defect occurs, the dealer must be informed immediately, and the problem that has occurred
must be described to them in detail. If the problem cannot be solved in this way, the thoroughly cleaned prod-
uct, including all accessories, must be packaged for safe transport and returned in accordance with the dealer's
instructions.
The following information and documents must be included with the package:
1. Name and address (must also be on the outside of the package)
2. Item no. and serial no. ( Located on the underside of the foot board)
3. Purchase date
4. Copy of original receipt
5. Detailed description of the problem
6. In case of damage during transport:
It is strongly recommended to use the original packaging to ensure safe transport. If you do not have original
packaging, please contact Shell Ride customer service and proper packaging materials will be sent to you. Shell
Group and its distributors accept no liability for damage caused by improper packaging, and the warranty will
become void.
Online help resources are available at: http://www.shellride.com/service. If you discover what you believe is
a defect with your Product, please contact Shell Ride Service at 1-855-585-9141. Technical support personnel
are available to assist you in diagnosing and fixing many problems you may encounter in the use of your Prod-
uct. In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited
Warranty. In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be
asked to provide (i) the proof of purchase from an authorized retailer; and (ii) the Product's serial number. Upon
verification of your eligibility, you will need to provide your name, email address, mailing address and contact
telephone number in order to receive a return materials authorization ("RMA") number. The Service Center must
receive your defective Product within thirty (30) days from issuance of an RMA to you. You must include your
defective Product within the provided or approved packaging for shipment to the Service Center. You are re-
sponsible for any damages caused by your improper packaging or shipment of the Product, or risk of loss during
shipment to the Service Center. The Service Center will conduct an inspection of your Product. If it's determined
that the problem is not covered under the Limited Warranty, you will be notified and informed of your service or
replacement alternatives that are available to you on a fee basis, or your Product will be returned to you unre-
paired. For eligible warranty claims, the Service Center will repair defective Products with new or reconditioned
parts of same or similar style at no cost to you for the service. Parts replaced by will be retained by, and become
the property of the Service Center. For eligible warranty claims, return shipping charges will be covered by the
Service Center to you.
Shell
RIDE
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