Consulting Your Yanmar Dealer Or Distributor - Yanmar 4JH3-TE Operation Manual

50 6. TROUBLE AND TROUBLESHOOTING

6.3 Consulting Your Yanmar Dealer or Distributor

Refer difficult problems and repairs to your Yanmar dealer or distributor.
At the time of trouble, check and report the following.
1. Engine model and number [For engine name plate, see 2.3(Names of Parts).]
2. Boat name, hull material, boat size (tons)
3. Use, type of work, no. of hours run
4. Total no. of operation hours (refer to hour meter), ago of machine
If there is no hour meter, use number of hours per day×number of days and amount of fuel used.
5. Condition immediately before trouble (engine rpm, type of operation, load condition, etc.)
6. Details of trouble
(exhaust color, sound of engine, does engine start, can engine be turned manually, type of fuel used, brand
and viscosity of lube oil, etc.)
7. Past problems and repairs.
Warranty Service
Owner Satisfaction
Your satisfaction and good will are important to your dealer and to us.
Normally, any problems concerning the product will be handled by our dealer's service department.
If you have a warranty problem that has not been handled to your satisfaction, we suggest you take the follow-
ing action:
• Discuss your problem with a member of dealership management. Often complaints can be quickly resolved
at that level. If the problem has already been reviewed with the Service Manager, contact the owner of the
dealership or the General Manager.
• If you problem still has not been resolved to your satisfaction, contact your Yanmar local Subsidiary Com-
pany. (See the back cover of this manual)
We will need the following information in order to assist you:
• Your name, address and telephone number
• Product model and serial number
• Date of purchase
• Dealer name and address
• Nature of problem
After reviewing all the facts involved, you will be advised of what action can be taken.
Please bear in mind that your problem will likely be resolved at the dealership, using the dealer's facilities,
equipment and personnel, so it is very important that your initial contact be with the dealer.