Basic Troubleshooting - Cal Spas PATIO Owner's Manual

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Basic Troubleshooting

The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter.
For more in-depth troubleshooting, go to www.calspas.com/troubleshooting.
Symptom
Problems starting up
Pump won't prime
Breaker keeps shutting off
Power and system problems
System won't start up or
breaker keeps shutting off
Control panel doesn't respond
Spa does not turn off
Message on the control panel
Heat problems
Spa water does not get hot
www.calspas.com
Possible Solutions
See priming instructions on page 10.
Reset the GFCI breaker. If this continues, contact your dealer or a qualified
spa technician.
Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact
your dealer or a qualified spa technician.
Turn on or reset the GFCI circuit breaker. If this does not solve the problem,
contact your dealer or a qualified spa technician.
If you hear the pump running but the control panel doesn't respond, contact your
dealer
Spa may be trying to heat up. Check if spa is in Ready or Rest mode.
In cold climates, if spa is not equipped with full foam or any kind of insulation,
it will try to maintain the set temperature. Set the spa to low temperature
range and set the temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is
necessary.
There may be a problem. See Error Screens on page 13.
Spa may be in low temperature range. Set the spa to high temperature range.
The filter may be dirty or may need to be replaced. Clean or replace the filter.
The water level may be too low. Fill the spa with water level at 4 to 6 inches
from the top.
The temperature is not turned up high enough. Raise temperature on topside
control.
Cover the spa. The cover will keep heat in the spa and help keep heat from
escaping. Make sure cover is on at all times when spa is not in use.
The heater element may be old, deteriorated, coated with scale, or defective.
Contact your dealer for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR
SPA WITH THE GATE VALVES CLOSED!
2020 Portable Spas - LAF
LTR20201163, Rev. E