Bosch Pilot Ignition TF250 Series Installation Manual And Operating Instructions page 24

Warranty details
"Domestic use" warranty period applies to Product installed to supply hot water for use by individuals in domestic dwellings. For
Product used for all other uses, the commercial use warranty period will apply. This includes, without limitation, installations such
as centralised or bulk hot systems, hotels, sporting complexes, caravan parks, laundry facilities, restaurants and cafes.
For "Parts only" warranty, the end user will be charged for service call costs and service technician fees in effecting the replacement.
For valid claims within "Parts & Labour" warranty periods, the end user will not be charged for costs associated with making a
warranty claim, including service call costs, any service technician fees or the cost of replacement parts and freight, provided that:
• the Product is located within the usual operating area of an authorised service technician; and
• the Product has been installed according to the installation instructions so as to provide adequate service access
If the Product is not located within the usual operating area of an authorised service technician, the end user will be required to pay
the service call costs associated with a service call under this voluntary warranty.
Notwithstanding the above, if the Product has not been installed in accordance with the installation instructions in regards to
access, or has been otherwise installed in location where service access is difficult, the end user will be required to pay charges
associated with the difficult access. This includes, but is not limited to, the removal of walls or doors to gain access and the use of
specialised equipment to move the Product or components to safe working levels. Where the Product cannot be safely accessed,
Bosch may refuse to service the Product under this voluntary warranty.
For invalid claims under this voluntary warranty, the end user will be liable for the costs of making the warranty claim including any
service call costs.
Warranty Conditions
This voluntary warranty is subject to the following conditions:
• The Product must have been installed and correctly commissioned by an authorised and licensed installer in compliance with
applicable Australian Plumbing and Gas Standards. Proof may be required of correct commissioning of the Product (such as
certificate of compliance). Claims for failures due to incorrect installation or commissioning are not covered under this
voluntary warranty and may be rejected by Bosch.
• Where a Product or part thereof is replaced or repaired under this voluntary warranty, the balance of the original voluntary
warranty will apply. The replacement Product or part does not carry a new voluntary warranty.
• The Product must have its original serial numbers and rating labels intact.
• The warranty does not extend to any Product that have been completely or partially disassembled.
• These warranty terms cannot be amended except in writing by an authorised officer of Bosch.
• The warranty only applies to Product installed for an end user in Australia or New Zealand and purchased from Bosch or from a
reseller where the Product have been originally sold by Bosch.
• Any claim made under this voluntary warranty meets the requirements set out below in the "How to Make a Warranty Claim"
section.
Warranty Exclusions
This warranty will not apply to a defect or fault to the extent to which it arises:
• due to storage, handling or installation of the Product otherwise than in accordance with instructions provided for the Product
by Bosch or without reasonable care, including installation of a Product which is of inappropriate size or type for the intended
purpose;
• due to operation, use or maintenance of the Product otherwise than in accordance with instructions provided for the Product
by Bosch or without reasonable care, including use of the Product with faulty or unsuitable plumbing, water pressure, power or
gas supply;
• due to accidental damage or use of the Product for a purpose or in environmental conditions for which the Product were not
designed or sold, or use of the products outside the specified or normal operating ranges for such Product.
• as a result of changes which occur in the condition or operational qualities of the Product due to climate or other environmental
influence, foreign material contamination or water entry or as a result of exposure to excessive heat or solvents or because of
use of non-potable water or bore water in the Product or damage as result of an Act of Nature including but not limited to storms,
fires, floods and lightning strikes;
• from normal wear and tear or when replacement or repair of parts would be part of normal maintenance or service of the Product
or where the damage is only to surface coating, varnish or enamel;
24 Pilot Ignition – 6 720 886 398 (2021/02)