Heath Zenith SECUR360 9309 Manual page 9

SYMPTOM
The lights flash on
and off.
The lights flash once
then stay off in manual
mode.
The wires need to be
removed from the
mounting plate.
210509-01
TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
1. Heat or light from the lamp heads may be
turning the motion sensor on and off.
2. Heat is being reflected from other objects and
may be turning the motion sensor on and off.
3. The "Full Brite Setting" is in "TEST" mode and
warming up.
4. A utility company has installed a Smart Meter
device close to the light fixture.
The motion sensor is detecting light from the light
panels.
The mounting plate connectors will not release the
wires.
To see operational and troubleshooting information and videos,
go to www.hzsupport.com
SOLUTION
1. Reposition the lamp heads away from the
motion sensor.
2. Decrease the sensitivity setting or reposition
the motion sensor.
3. While in TEST mode, the light only stays on
for 5 seconds. Set the "Full Brite Setting" in
the app to the 1, 5, or 20 minute setting.
4. The Smart Meter device can create an
interference with motion sensing lights.
Relocate the light fixture away from this type
of meter.
Reposition the light panels to keep the area below
the motion sensor relatively dark.
Turn OFF power to the light fixture. To remove
the wires from the mounting plate connector,
twist the wires back and forth as the wires are
being pulled from the mounting plate.
Push-in terminals not for reuse.
9