Procedure For Service And Assistance - Tecno-gaz Europa B evo Instructions For Use Manual

ENGLISH
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PROCEDURE FOR SERVICE AND ASSISTANCE

17 - PROCEDURE FOR SERVICE AND
ASSISTANCE
We consider it important to inform you of the procedures used by or service department.
The service department is the autonomous entity MEDILINE ITALIA SRL (TECNO-GAZ
GROUP), which has an articulated and professional structure.
Procedures applied have been explained in our quality manual.
1- When the autoclave arrives at MEDILINE ITALIA SRL it is consigned directly to the
service center, which codes and creates the technical assistance document.
2- Within 48 hours, it is examined by technicians and technical analysis along with cost
estimate is prepared for the service requested.
If the autoclave is not delivered as requested in the chapter INSTRUCTIONS FOR
SHIPPING, above times can sensibly differ
3- Cost estimate will be sent to the distributor client, who will transmit it to the final
client for vision and approval.
4- After MEDILINE ITALIA SRL receives written acceptance of the cost estimate, the
autoclave will be serviced and reshipped according to times indicated on the cost
estimate.
5- The merchandise will be reshipped in original packaging by the client's shipper.
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Repairs – Revisions – Assistance – Validation