Procedures For Service And Assistance - Tecno-gaz Europa B EVO Instructions For Use Manual

ENGLISH
19 PROCEDURE FOR SERVICE AND ASSISTANCE
The repair service dept is an autonomous division of MEDILINE ITALIA SRL (TECNO-
GAZ GROUP), comprising a complex and professional structure, in compliance with the
procedures set in our "Quality Assurance Manual".
• When the autoclave arrives at MEDILINE ITALIA SRL it is consigned directly to the
service center, which codes and creates the technical assistance document.
• Within 48 hours, it is examined by technicians and technical analysis along with cost
estimate is prepared for the service requested. If the autoclave is not delivered as
requested in the chapter instructions for shipping, above times can sensibly differ.
• Cost estimate will be sent to the distributor client, who will transmit it to the final
client for vision and approval.
• After MEDILINE ITALIA SRL receives written acceptance of the cost estimate, the
autoclave will be serviced and reshipped according to times indicated on the cost
estimate.
• Ship at your expense, otherwise you will be billed for shipping.
IMPORTANT:
If after following the remedies, the problem persists, call telephone assistance at
MEDILINE ITALIA srl +39 0522 - 94 29 97.
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