Maintenance; Warranty - Physipro Resolve Owner's Manual

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MAINTENANCE & CARE
Regular cleaning eliminates the accumulation of dirt and grime and may help
extend the life of your cushion. It is recommended to visually inspect the
components of the cushion during the cleaning process.
Cleaning the outer cover:
1. Remove cover from the foam base and fasten the zipper.
2. Machine wash in cold water on the gentle cycle or hand wash with a mild
detergent.
3. Allow to air dry completely.
4. Reinstall cover on the foam base.
No ironing required.
30 C
Cleaning the incontinence cover: hand wash with soapy water and use a
clean dry cloth to gently wipe off excess moisture, then let air dry completely
before reinstalling.
To the clean foam base:
1. Remove the outer cover and the incontinence cover.
2. Wipe lightly with a damp cloth, without soap or detergent.
c. Use a clean dry cloth to gently press on cushion to absorb excess moisture,
then let air dry completely.
4. Reinstall cover(s) on the foam base.
Do not use soap.
Do not submerge in water.
Never place foam base in washer or dryer.
Storage
Physipro cushions should be stored on a flat surface, in a dry area and out of
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direct sunlight.
Disposal of Medical Devices
Do not burn or throw away medical devices outside of designated areas.
Resolve cushion
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Owners manual

WARRANTY

The warranty period for the following part(s) and component(s) of your cushion
are as stated below:
Foam base: Twenty-four (24) months
Cover(s): Six (6) months
This limited warranty covers defects in material and workmanship on all the
standard or optional parts and components of this product, from the date of
shipment, for the duration stated above.
Parts and components that are replaced or repaired under one of these
warranties will remain subject to the warranty for the remainder of the warranty
period.
Physipro agrees to repair or replace, free of charge, any defective part or
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component for the full duration of the warranty period.
This warranty does not apply to:
a. Products that were misused, neglected or have not been maintained and
stored in accordance with the recommendations of the manufacturer.
b. Products that were intentionally or accidentally altered, or products that
have been damaged through repairs or modifications made without the
prior written consent of Physipro
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c. Normal wear and tear or damages caused by the user such as punctures,
tears or burns.
Warranty service
If a defect is detected during the warranty period, please contact the retailer
from whom you purchased your Physipro
Please refrain from using your product until an inspection has been made by a
qualified technician.
In the event you do not receive satisfactory warranty service, please write
directly to Physipro at the address listed below or send us an e-mail at
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info@physipro.com, please include the retailer's name and address, a brief
description of the defect, the invoice date and the products serial number,
if applicable. DO NOT RETURN product prior to receiving a written return
authorization from Physipro .
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The defective unit or parts must be returned for warranty inspection within
thirty (30) days of the return authorization date at the following address:
Les Équipements Adaptés Physipro inc.
370 10 Avenue South, Sherbrooke, Quebec J1G 2R7 Canada
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or of an authorized retailer.
product as soon as possible.
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