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4. Description of the problem.
5. To file a claim for damage to connected equipment, please have the following additional information available:
6. The date of the transient voltage surge event. Please note that Helios® must receive notification within 15 days of
the event.
7. A list of all equipment that was connected to the Helios® surge suppressor.
8. A list of the equipment damaged during the event and the extent of the damage.
9. A description of what signal lines were coming into the system and how the equipment was connected. All AC
power and signal line connections must be included. (A diagram must be included with the surge suppressor
being returned to Helios®.)
10. A connected equipment damage claim form will be sent to you. The claim form must be filled out completely and
returned to Helios® along with the following:
11. Connection diagram (from 2d).
12. The damaged surge suppressor.
13. Your proof of purchase.
14. Repair estimate(s) for the damaged equipment from a manufacturer approved service center.
15. Helios® must receive your completed claim form, damaged surge suppressor and supporting documents within
30 days. Missing information or documents will significantly delay the processing of your claim!
16. Make sure the RMA number is clearly marked on the bottom of the surge suppressor and the outside of
the package.
17. Please note that you are responsible for all costs associated with packing and shipping these materials
to Helios®.
18. A review of the claim will occur following receipt of all information and support materials. Helios®, in its sole
discretion, will determine whether or not your claim meets the warranty
requirements. Helios® reserves the right to inspect the damaged equipment and/or the site
where the damage occurred.
19. If your claim meets all warranty requirements, Helios® will, at its discretion:
20. Authorize the repairs as identified in the submitted repair estimates,
21. Pay you fair market value for the damaged equipment, or
22. Replace the damaged equipment
Please contact the Helios® Customer Service Department at 866-839-9187 if you have any questions regarding
the product warranty or the connected equipment warranty.
Helios®
460 Walker Street
Holly Hill, FL 32117
Phone – 386-257-1186
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