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2. The surge suppressor and the equipment to be protected must be indoors in the same, dry location in the building.
3. The surge suppressor and the connected equipment must be installed correctly as identified in the surge
suppressor's installation instructions and be connected to a properly wired and grounded AC power line. Building
wiring and other connections must conform to applicable NEC or CEC (Canada) codes.
4. All signal lines coming into the system must be protected by the Helios® surge suppressor. This warranty is null and
void if damage results from transients on any unprotected signal lines (coaxial, telephone, network, etc.).
5. You must notify Helios®, within 15 days of the occurrence, if a claim is being filed for connected equipment
damage.
6. This connected equipment warranty is secondary and excess coverage to any existing manufacturer's warranty,
any home owner's insurance and/or service contract that may cover the loss.
7. Helios® reserves the right to inspect the damaged surge protector, the damaged equipment and the site where the
damage occurred. Please note that you are responsible for any and all costs relating to shipping the damaged
surge suppressor and/or equipment to Helios®. Damaged equipment must remain available for inspection until the
claim has been finalized.
8. The surge suppressor must be evaluated by Helios® and show signs of surge damage or be functioning outside
(>10%) of its transient voltage surge suppression design specifications. This warranty is null and void if the surge
suppressor has been opened, improperly installed, abused, misused or modified in any way.
9. Helios® must determine, in its sole discretion, that the damage to the equipment resulted from a transient voltage
surge event.
10. Helios® must be notified of and approve of any repair facility prior to the connected equipment being serviced,
and Helios® reserves the right to negotiate and approve the cost at which repairs will be made.
11. The fair market value of the equipment shall be the fair market value of the equipment specified in the most recent
edition of Orion Blue Book, by Orion Research Corporation, or a valuation as determined by Helios® at Helios'®
discretion.
12. Exclusions - The Helios® connected equipment warranty does not cover loss or damage to equipment caused by
acts of God (other than lightning) such as flood, wind or earthquake; war, vandalism, theft, normal-use wear and
tear, erosion, depletion, obsolescence, abuse, low voltage disturbances (power outages, sags or brownouts) or
sustained over-voltages*. Also excluded are: diagnostic charges, service charges,
installation/reinstallation costs, routine maintenance, periodic checkups, loss of use of the product or expenses
arising from loss of programming, reprogramming and/or data.
* A surge is defined as a momentary voltage spike lasting less than one millisecond. A sustained over-voltage lasts
longer than one millisecond but is typically of a lower intensity (voltage). Long duration sustained over-voltages
could possibly overwhelm the protection capabilities of this unit and allow damage to the connected equipment.
One of the major causes is crossed power lines caused by storms or accidents.
To File a Claim:
1. Contact Helios® at 866-839-9187 to request an RMA (Return Merchandise Authorization) for the surge
suppressor. Please have the following information available:
2.
Model number of the Helios® surge suppressor.
3.
Date and place of purchase (proof of purchase must be included with the returned unit; a copy of the
original sales receipt is acceptable).
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