Troubleshooting - DaytonAudio DAX88 User Manual

Troubleshooting

The Matrio TM app will not connect to my DAX88 even though I have set it up on
my network.
Carefully re-read the network connection section of this guide. If that does not solve the
problem, try the following solutions.
1) Your DAX88 is not switched on or connected to power.
2) Your Wi-Fi network is not working properly or your DAX88 is not configured to
your network.
3) Your mobile device is not connected to the same network as your DAX88.
a. Your mobile device is connected to a different Wi-Fi network, or a different
Wi-Fi zone or hot spot that is not configured to be on the same network as
your DAX88.
b. Your mobile device has Wi-Fi turned off.
c. You are out of range of your Wi-Fi network.
4) If you have connected your DAX88 to your network with Wi-Fi, try instead to
connect it to your network with a hardwired ethernet connection. If you have setup
the DAX88 with Wi-Fi, factory reset the device after re-entering the Matrio
Connecting your DAX88 with both Wi-Fi and ethernet can cause network stability
issues in the Matrio
continue to work and the Wi-Fi settings will be erased.
5) Try using the Matrio
mobile device is causing the issue.
6) Reset the DAX88 by turning the device off and then on again after a few
moments.
The Matrio TM app frequently says it cannot find my DAX88 unit on my network,
but sometimes it connects and works fine.
This could be a symptom of a few different problems with your setup.
1) Your DAX88 is not connected to your network with an ethernet cable, but instead
connected over Wi-Fi.
a. Hard wiring the device with ethernet to your network will usually resolve
stability issues. Before or after making your ethernet connection, factory
reset your device to remove all Wi-Fi connection settings. This is
necessary because being connecting your DAX88 with both ethernet and
Wi-Fi can cause stability issues.
2) You are trying to access the Matrio
strength is poor.
app. After the factory reset, your ethernet connection will
TM
app on a different mobile device to see if your current
TM
app in a location where your Wi-Fi signal
TM
app.
TM
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